He came so I could see how he works. He double bags it. Then leaves it by the garage door. Would…read morerecommend to anyone looking for a cleaner yard.

BEWARE: THESE PEOPLE CLAIM TO PROVIDE RELIABLE CLEANING YEAR ROUND WHEN IN TRUTH THEY HAVE NO PLAN…read moreWHEN IT COMES TO SNOW. I also will note ahead of time also that while their website claims they pick up both dog and cat poop, I had several occasions where obvious piles of cat poop were left in the yard while the dog poop was picked. We employed this service since last summer and initially did not have problems. Starting in January when snow started to fall, as it does every year in Ohio, we started to get nervous about the quality of the cleaning. I came home one Wednesday, our service day was always Wednesday, to find that the yard had been serviced however one large pile that looked as if it had been stepped in and smeared in the snow was left. Upon further inspection it was apparent that other poops had been left under a fresh snowfall that had occurred earlier that Wednesday morning. We contacted PoopPros to inquire what the plan was to clean during snowfalls because when we first inquired about the service in winter, we were told with pride that PoopPros have even "chiselled poop out of ice!", so it was disappointing to see that we had literally been charged for them to come out and pick up only visible poop, which was from that very morning, deposited in the yard between the early morning snowfall and their tech's arrival. We wanted to cancel the service because the whole point is not to have poop rotting, wet, on the grass, under snow. The next week, we specifically reached out prior to service and told the tech that there were many poops in the yard both from the previous week as well as what had been left over the next week. We got no response. The servicing was done, collecting again only visible poops. At this point, we have basically two weeks worth of poops in and under snow in our yard even though we PAY a service for the expectation that THEY gave that our yard would be clean year round. Now come to Wednesday before last, there was a polar vortex with extreme temperatures. We received a text saying they would not be out to service for the week. Understandable. What was not understandable is that they did not warn that they would not be coming this past Wednesday to make up for that missed week. PoopPros claim that because we cancelled service after January and that Wednesday was the last Wednesday of that month, that they are not coming out and we would get a check for that cancelled service. They feel no obligation to clean all of the poops left in the yard, of which there are at least 30-40, I have pictures. These are all poops left in the yard throughout the month of January, when they WERE employed to clean the yard, but did not. They did not ever say that they did not intend to make up the week cancelled until we complained again when we came back from travelling this past Wednesday to find the yard a defrosted poop filled wreck. Additionally, they backtracked on the previous credit offered stating it would be offered only if we continue to employ the service. After the condition of the yard by the end of January, will be shown in photos, I had no intention whatsoever of employing this service during snow months. I was open to signing back up for warm weather months until I saw just how much back tracking they did and still left us with a yard absolutely full of poop that we had to clean our selves. So, to total the first snow month and last month utilizing this service that proudly claims to be year round: We are left with a yard full of poop we paid them not to pick up for an entire month as they only pick visible poops and do not chisel anything. We were offered a credit for previous issues then it was snatched back in an attempt to strong arm us into maintaining this business relationship. They cancelled our last week of service with no intention or communication concerning our previously and loudly voiced complaints about the condition of the yard. They are fine with the 100$ they collected over the course of January to literally pull maybe 10 poops leaving 40. DISHONEST COMPANY.

I I had used dog waste management for years until my Carmela passed away. There's nothing bad I…read morecould say about doe and dog waste management. The prices were fair, the employees courteous and if there was ever a question doe would get back to me. If I would ever get another dog, I would definitely use dog waste management again.

The guy who came and cleaned up my yard did a great job cleaning up the poop. If you don't care…read moreabout customer service or how this company will treat you than they are worth a shot. Honestly I was happy not to do the spring cleanup myself but I'm only rating them three stars because of their customer service. The guy came to clean up my yard and couldn't figure out how to open my gate so he left. I was home the whole time and the lady who answered the phone for the company said he knocked on my door. I disagree but the bottom line is he left! The lady was unapologetic and had a very bad attitude. Bottom line, they did a great job cleaning up the yard. That's all I wanted them for so I guess I shouldn't be really worried about customer service in a company like this. They came in they said they wanted they clean up the yard fast and they left. What more could I ask for?

Awesome job cleaning up our backyard. Our condo association is very picky and we just can't keep…read moreup. Our 110lb Black Lab leaves a lot! LOL. Our "poop guy" is awesome and a really good communicator. Recommend highly. 10 stars Connie Markiewicz Happy POOP911 Willoughby Customer

From the owner: POOP 911 employs trained professionals who use specialized equipment and techniques to ensure that…read morethe yard is cleaned thoroughly and to a high standard. This means that you can be confident that the job is being done properly and that your yard is in good hands.