I initially used their services six years ago when my eldest kitty girl passed. The reps were…read morepatient, kind, and capable considering my mental and emotional state at the time, which I was entirely grateful for. We selected a private cremation with a customized urn with engravings for her. This time around, almost six years to the day, we lost her younger sister at 18. I immediately reached out to FM once again to take care of my baby kitty girl. Genelle was absolutely amazing. We worked together by email and phone to make sure the necessary memorial arrangements were carried out to our specifications, and she delivered. This time around we were able to arrange pick up and drop off with my veterinary clinic as opposed to me driving out to Spring to pick her up. The drop off service was incredibly helpful; along with the vet staff we celebrated her life and memory with her ashes in my arms. Highly recommend.

They only care about money. I asked about getting a clipping of his hair and said I would let them…read moreknow, since it was a $30 charge, which Lap of Love (euthanasia company that is amazing) provided at no charge. I called just now to ask for the clipping. Too late, too bad, so sad. No one called to say, "Hey, we need an answer now so we can move forward." They just cremated him knowing this was still unresolved. Cruelty at its finest. I've called my vet and reported this experience. Do not recommend. I've never left a one star review.

Dr. Ong is truly an angel! Her patience, serenity, level of care, and soothing demeanor are…read morephenomenal. This morning, my family had to say goodbye to our elderly, loving German Shepherd, Pi, whom we recently discovered had hemangiosarcoma, a fatal cancer. Leading up to the appointment, Dr. Ong was easily accessible for the initial booking and questions, even when we vacillated on whether to go through with the appointment at all. You simply can't beat having such privacy and intimacy during your pet's final moments at home. Dr. Ong was efficient and offered comfort for everyone involved, including our other surviving dog--who was a bit anxious and wary--before, during, and after the euthanization procedure. We couldn't ask for better care. The crematorium service was an added bonus to not have to worry about our beloved girl's remains being cared for. Thank you, Dr. Ong for your professionalism, commitment, and authentic love for animals!

Called to schedule and it was one of the coldest experiences and responses from Dr Ong. Just…read morecompletely emotionless. This is an emotional experience. I almost never write reviews. call someone else that gives a f*ck. Lap of Love was incredibly kind and warm throughout the entire call.

Losing my dog of 16 1/2 years was one of the hardest things I've ever gone through. He wasn't just…read morea pet--he was family, my best friend, and my constant companion. He went everywhere with me. He passed away on a Sunday afternoon, and when I called Angel Oaks Pet Crematory, I was honestly surprised someone answered. I could barely speak through the tears, but from the very first moment, they were incredibly kind, patient, and compassionate. They immediately put me at ease during one of the most difficult moments of my life. When my wife and I brought him in, the level of respect, care, and understanding they showed was truly remarkable. You can tell they genuinely care. I was told the urn I selected might take 7-10 days, which I completely understood--but just two days later, they called to say everything was ready. The urn itself is absolutely beautiful. I can't say enough good things about Angel Oaks. If you've lost a beloved pet, I highly recommend them. They treated my dog--and us--with the dignity and compassion we needed. I'm truly grateful.

I cannot recommend this business based on my experience…read more I want to begin by acknowledging that the owner was professional and respectful throughout this situation. Unfortunately, my overall experience was negatively impacted by the handling of my case by the front desk staff. After my dog passed away, I was told I needed to complete a JotForm before the cremation process could begin. I informed the receptionist multiple times that I had never received the form and asked for it to be resent. During my first call, I was placed on hold for approximately 16 minutes and was assured it would be sent. By the following day, I still had not received it, so I called again. Rather than addressing the issue, the receptionist was dismissive, repeatedly interrupted me, and was unwilling to listen as I tried to explain that I had never received the form. After more than a week with no updates or communication regarding my dog's remains, I was informed that the cremation would no longer be performed and that I would need to retrieve my dog's body instead. As a grieving pet owner, I found this deeply distressing. After my dog's body had been in their care for over a week, I was faced with the possibility of having to identify and transport her remains myself. This is an experience no family should have to endure, particularly when the delay resulted from a communication breakdown outside of their control. Compassion, clear communication, and professionalism are especially important when families are coping with the loss of a beloved pet. While I appreciate the owner's professionalism, the lack of communication and the way this situation was handled by the front desk left me disappointed and added unnecessary emotional distress during an already difficult time.

I didnt like the service at all wouldn't recommend!! Doesn't…read moreanswer calls nor messages to update the process

I have used Eddie and Cynthia several times over the years when the time came for my beloved pets…read more I cannot say enough good things about them or their services--they are always quick, compassionate, and professional. I completely trust them and am being serious when I say they have my highest recommendation. They use honestly beautiful brass and wood boxes with engraved plaques for the ashes and the pawprints are lovely and so nicely done. They're always careful with wrapping and shipping. It's so hard to lose our pets: they ARE family. Cynthia and Eddie always make those very hard days a little easier.

Thank you again for all the special care and detail you gave to us! To lose a pet is so hard on a…read morefamily, especially kids and you went above and beyond! We have some special items that will keep his memory with us the paw print on the easel is so cherished!!

From the owner: Compassionate Pet Cremation in Katy, TX We are a dedicated…read moreand passionate family about pets, we know how important they are for you and we are here to assist during a very difficult time. Pet Cremation handled with compassion and dignity, we treat him with the utmost care and respect. 24 hours service. We work one on one with families. We offer home removals and ashes return in your home. The ashes you received are only those of your pet. Affordable prices. Serving families with compassion, dignity and respect.

I would recommend to anyone that needs their services. They were extremely kind, respectful, and…read moreunderstanding. I did the at home service and they drove to my house and the vet was extremely patient and informative for how the process was to go. If you need them, I would say go with them!

If you love your pet stay as far away from this organization as possible. They repeatedly failed to…read moredeliver the care that my dog needed during the last couple months of his life.

I'm not one to leave negative reviews often but after everything my husband and I have gone through…read morein the past week after coming to this clinic.. I would NEVER recommend to anyone I know. Back on August 17th, my husband and I brought our 2 month old PUPPY, Hazel, we just came home with on the 15th to Greatwood Veterinary Hospital for literally just vaccine boosters. While we were there I mentioned her urine was a little strong smelling but that we recently lost our 14.5 year old dog in April to kidney disease so I don't know what normal puppy urine smells like but just wanted them to confirm her urine was okay. We only had her for 2 days- I had no idea what was normal or not lol. Long story short- they ran a urinalysis and saw she had a UTI and put her on meds. The vet also mentioned she had a little glucose in her urine but wasn't concerned at all about it bc it was so mild and likely caused by excitement or infection. I was concerned though since we just lost a dog to kidney failure and I needed reassurance so we took her in 2 days later for a full blood work up, met with a DIFFERENT dr at this visit who said she was perfectly healthy and her bloodwork was fantastic and her glucose in her urine was nothing to worry about bc it was likely from excitement. Fast forward to Monday the 24th where we had our follow up appt to check if her urinalysis was clear of the UTI. My husband brought her in and I was on speaker... to see a DIFFERENT dr again. I was told this was Dr. Lindsey. I was not told her first name. So now 3 visits with 3 doctors. Whatever, anyways.. she ran her urinalysis and immediately came in saying her glucose had increased and she recommends a full bloodwork panel.... which we just got 5 days prior. She told my husband "no I have notes you guys denied bloodwork" and essentially accused us of taking her elsewhere to get her bloodwork done. We obviously didn't. She finally went to CHECK HER RECORDS and came back and said ok yeah her bloodwork looks good and my bad her glucose in her urine hasn't increased it was a "computer glitch" that stated we got another UA done a day we weren't even there - but then starts telling us how she thinks our perfectly happy and healthy puppy has congenital kidney dysfunction. When asked what we do from here we were quite literally told to REMOVE A KIDNEY (for what, idk?) and have her live the rest of her life with one kidney doing all the work. When asked what this meant she told me the very few dogs she's seen with this lived a very short life and died from early kidney failure. Anyone who's ever seen a dog pass from kidney disease/failure knows how traumatizing it is. I was absolutely devastated hearing this. She also told us they couldn't send her urine sample to the lab to be confirmed because it wasn't sterile because she peed on the floor, which is where the sample was gathered from. Absolutely CRAZY to me. I immediately got on the phone with our old vet (who we only didn't go back to bc she moved and Greatwood is so close to us) - we got in same day to see her and even she said how the vet handled this was insane because our puppy is perfectly healthy and you absolutely cannot diagnose kidney dysfunction off the information she had - especially based off levels on a urine sample gathered FROM THE FLOOR. Even a simple SDMA test (which was never offered to us at greatwood) showed a perfect value. Ultimately, we've wasted hundreds of dollars at this vet just to get her urine sample yesterday COLLECTED IN A STERILE MANNER via cytocentesis, sent to an actual LAB, and confirmed there is absolutely no glucose, non hyaline casts, crystals, or anything else except mild RBC and WBC in her urine (all of which was reported on the in house urinalysis done at greatwood). How much money we've wasted at greatwood vet aside, the fact this vet (Dr. Lindsey specifically) throws around such devastating and severe diagnostics without any evidence or even a sterile test is insane. We will never be going back here again, which is so sad because we loved all of the staff and the first 2 doctors our sweet Hazel girl saw... it's so unfortunate one unprofessional vet who lacks any compassion whatsoever could ruin what could have been a longstanding relationship.

UNPROFESSIONAL One of the vet doc treated my dog like she…read morewas a rabid animal. Offered to put my dog down when just needing rabies shot and stated he wont treat due to liability issue. Dr said to call the county and then they would move forward. Called the county and they were shocked at what the vet said. The vet gave wrong paper work for rabies for haris county when in fort bend. Been going there for years so this is a first. (Not Dr little or Dr Anderson) GO TO VCA they will treat your animals better.

My 15 yr. Old Dachshund & 1yr old mini schnauzer . Dr Vest…read moreis the greatest Vet really took the time to explain all and the different paths to treat my pups and how their overall wellbeing currently is and what we can do better for our pups

This vet diagnosed my dog with IVDD after taking x-rays and saying he had a bowel obstruction. Two…read morethousand dollars after I observed him with weakness in his legs and another 50 dollars x-ray. He had a disease and needed surgery. They didn't refer me to a specialist, just a surgery center. I got. A second opinion would not be diagnosed without a radiologist's report. I begged Pearland Pet for a report and got the run around for over a week. Then, a bill for the report. I took my. Dog to a specialist who did an immediate cat scan. The. The vet would not even call or talk to me directly.

New dog guy here (foster turned adoption) and probably a little paranoid... but i came home the…read moreother evening and found Ella had gotten into a bag of bully sticks, with at least two missing. I was afraid she swallowed one whole. It was after hours, and found Sunset Animal Hospital online and went in. The receptionists at the front counter were warm and friendly, took my info and had us wait in a clean and dog friendly waiting room. I was seen by the vet, Dr. Kim, about 10 or 15 minutes later. I explained Ella's story, and advised him my fears of maybe the bully stick causing internal damage or an intenstinal blockage. The doctor was caring, empathetic and direct, advising me that x rays likely would not show anything. I brought a bully stick with us and showed him the treat... he suggested i give it to her and see how she eats it... We we did, and she started gnawing on it like a dog should. The doc told me that it looks like she knows how to eat them and he advised just to monitor her closely for distress, vomiting, pain, etc.. and bring her back if she showed any signs/symptoms. i went back to reception and I overheard one of the employees on the phone with Dr. Kim . I heard her say, "a consultation?" and the doctor apparently gave her instructions. When she hung up, she told me, "No charge". I was shocked, and very grateful. I actually got choked up at this display of kindness. Being a new dog owner, I probably would have agreed to anything the doctor had advised, kind of an easy "mark" so to speak... but nope, they were honest, up front, kind, understanding, and refused to take advantage of my paranoia - even though i basically was begging them to! This is my go-to from now on, and I would recommend this place for anyone like me who worries a lot about their furry family members!! Thank you Dr. Kim and Sunset Animal Hospital!

I was a little scared to come here because the reviews were mixed on both Yelp and Google. But…read morethere is not a ton of options for 24 hour emergency Vet Care. I came here because my sweet boy was having a front leg issue and my Vet was closed for the day. I arrived at 4p and ended up checking out at about 7p. When I arrived and filled out the required paperwork. There was another pet mama that had just been turned away and told to go to Gulf Coast Vet. She seemed frustrated and upset. I had hoped that wasn't a bad omen that she essentially was being turned away. I actually went outside when she left, to talk to this pet mama to understand more and see if she was ok. She said that when she had called ahead they told her they could help her and perform a procedure that was needed, but when she arrived they declined to do it and told her to go to another emergency vet. She just felt frustrated she had drove all the way here wasting time. I wished her well, and went back inside. At this point I didn't feel like I had much time to search around for another 24/7 emergency vet, as there are only a handful in greater houston. Once I filled out the required paperwork, and was placed in the exam room and we waited there. Then it took a little to get his vitals taken. Then they did the Vet exam outside the room. Which I guess is a choice? Or maybe there policy? But after the exam. I finally saw the Vet in person. He recommended an xray. Then he leaves, they send there billing person to go over cost. I was estimated $800+. I agreed to most of the recommendations. But declined to have an outside radiologist read the xray as it seemed unnecessary. We proceed with everything. After the xray the Vet came back in. Showed me the imaging. And said crate rest for 2 weeks. Prescribed some anti inflammatory meds and other meds for home, and said the swelling should go down. Luckily his leg was not broken or fractured. So that was the good news. But the vet tech while giving my meds in the room said the cost should go down to $300+ only. But when I went to check out, it was about $700. So I asked them to go over the bill, and told them what the tech had told me. So I asked for the vet tech again. Shr came out an apologized about the mismatch of what I actually paid versus what she had verbally quoted me. I mean I am grateful my dog was able to seen and taken care of. It's a pricey endeavor regardless even for a work up.