Never an issue with this business. They have always been prompt, professional and cordial. Ive had to use them 3 times now and never any problems. read more

I hired this company to repair two leaky master bath faucets. Delta faucet supplied the parts at no charge. The plumber was in my home for 75 minutes and charged me $475 for labor. I paid them but thought the charge was high and called the office to question it. They agreed I was overcharged and refunded me $54. A few days later the faucets started leaking again. Called Delta and they sent two new faucets at no charge. Called the plumber back and this time they sent someone else. After an inspection he thought the faucets did need replacing and wanted to charge me an additional $700. I objected and asked him what I paid the $421 for. He called his boss who eventually called me. He said he couldn't afford to have his guy spend all that time to install two new faucets without charging me. He did agree to reduce the charge by $100 but I declined. I felt $1000 to fix two leaky faucets was INSANE! This company is VERY EXPENSIVE and worse yet the owner does not guarantee his work. DO NOT HIRE THIS COMPANY UNLESS YOU ARE PREPARED TO BE RIPPED OFF! read more

Bob helped us replace a faulty backflow system quickly, ran the backflow test, helped us start up and test our irrigation system for the first time, and helped us with our water pressure. He answered a lot of questions, was kind, and worked efficiently. Thanks, Bob! read more

They charged my fiancé $99 to caulk a circle. A tub faucet gap to be exact(picture attached) If I was home at the time and they told me it was going to be $99 to caulk a circle I would have simply declined. Fiancé didn't know any better. This feels like they took advantage of a situation and I'm not happy about it. Do not do business with these folks unless you want to get ripped off. read more

Bono Plumbing - Plumbing Near Me - Moscow Mills, Missouri

Unlike some "big name" plumbing companies in St Louis, Bono did not "suggest" we subscribe to a membership in order to get an appointment sooner, along with a 15% discount on any future service. No... Bono simply scheduled our service to be done within less than 24 hours of our call. Right on schedule Bob Bono along with Chris were at our house, bright and early. Clearly, these guys are experts in their field. They determined the source of the leak into our basement whenever one of our upstairs showers was used and, immediately, got to work on repairs. Before too long we were back in business with our shower, and no leak! Finally, their pricing was reasonable, they were friendly and courteous, and we highly recommend them for your plumbing needs. Carey and Susie Fredman read more

I had a leak on my shut off and for a 75$ part he charged me 440$ I'm a older single woman so he took advantage of this so with this being said if u have deep pockets call them but if your budgeting don't they will rob u read more

Bono Plumbing - A 1 inch pipe - Plumbing Near Me - Moscow Mills, Missouri

This company installed a new hot water heater for me in August 2020 and I should have gotten a clue then. Rather than connecting the hot water heater up as the previous unit was, the hot water recirculating system was capped off. The evening the new unit was installed my wife said it took a very long time for hot water to reach a bathtub at the other side of the house. After looking at the installation and reading up, I realized the shortcut that was taken and told the owner to come back and hookup the recirculation line. He did promptly the next day. A little over a week ago, I called them back because of a leaking T&P valve and tripping flammable vapor sensor lockout on the water heater. For $99 plus ¼ hour labor (at $160/hour) he looked at the unit, spent time on the phone with the manufacturer to get a replacement vapor sensor (under warranty) and agreed to come out to replace the valve and T&P valve when it came in for I believe $249. After he left, I noticed the tank manufacturer's label with the model number and serial number had been ripped off the tank (see picture)! When I called him back he said he couldn't read the serial number because it was low on the tank so he removed the label and stuck it to the adjacent wall (see picture)! I could have gotten down on the floor and read it, or he could have reached down with his cell phone and taken a picture of it, or gotten the information from his office since it was on my August 2020 invoice. Also, before I called him I read in the manual (that he asked to borrow, along with pen and paper he didn't have) that a check valve needs to be installed (see picture) in the side tap return line (part of the hot water recirculating system here) or the T & P valve could open. Well, there was no check valve installed and the T&P opened and then started leaking. When I asked the owner about it on the phone he said "well, that's not required by code" (which must mean that's a shortcut he will take despite the manufacturer's instructions) and "that's probably not what caused the T&P valve to trip." Maybe he was right about that. It soon began to look like it might have been due to another problem with the installation. Two men from another plumbing company came out a week later to address the problems. They replaced the T&P valve (the flammable vapor sensor had seemed to resolve itself) but also said the expansion tank was not pressurized to the house water pressure, which was about 55 psi. The tank however was only at 35 psi (see picture) which is apparently near what they are pre-pressurized at from the factory. Additionally, they noticed that the discharge line from the T&P value was too close to the floor (that IS code here: https://up.codes/viewer/missouri/irc-2015/chapter/28/water-heaters#28) Did I provide my electronic signature when this was installed that the "work was completed satisfactorily in a professional, skillful manner..."? Yes. Was I wrong? Yes! read more

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Fixed my issue quickly on the same day and didn't overcharge me. Will definitely be using them on future plumbing jobs.

Bob Bono is the guy to call if you have a plumbing problem. He is prompt, efficient and will follow through if there is a problem. Pricing is extremely reasonable. We had a problem with an inspection done on our home when it went under contract and Bob came to the rescue without even charging us for his time. He has our confidence. We'll always call Bob first for our plumbing needs. read more

Bob Bono Plumbing responded quickly and provided excellent service, fair pricing, in correcting another company installation errors, on both gas fireplaces, in my home. I would recommend this company to anyone needing a trustworthy, reliable plumbing contractor. Maddy Z read more

I am a general Contractor. Paid Bono in full for services. Bono plumbing contracted for services as a subcontractor for one of my customers. ON february 27 he was scheduled to complete the finishes of the fixture installation for this customer. Upon leaving the residence when his day was done, there was no hot water in one of two sinks, no hot water to the tup and the tub faucet had been installed in the wrong location. On March 1st, Bono Plumbing returned to the site. I had already turned on the hot water to the sink. The hot water was corrected to the tub and the faucet was moved. On March 2nd i received a picture and a note from my customer showing a water stained ceiling. My response from Bono plumbing was simply "Maybe Ben (another plumber) has a better idea" and refused to show up to the site and a refusal to show up to fix their mistake. Its my job a General Contractor to make sure all my subcontractors perform up to standards and take care of my customers. I will NEVER use Bono again. read more

We had a gas leak in our home. Almost seemed like no one could help. Bono was a lifesaver. It started with Sara in the office. Her communication was top notch and put me at ease. Bob came out as scheduled. He explained the process to us and the price was great! He was professional and prompt. This was a pretty complicated job that he saw to the finish. This is our new plumber from here on out! read more

Research other plumbers before making your decision. Bono Plumbing performed a simple faucet leak in my home. After a very brief review of my faucet the owner of the company said I would need a new faucet. When I questioned that he then said he would try to repair the old one. I assumed he would let me know of the problem once determined and then give me a quote before continuing to do any work as any other home repair service has done for me in the past. He did not. He completed the job in less than one hour and then charged an exorbitant fee such that I could have had an entire new faucet, fixtures, etc., installed for the price he charged. In speaking with other industry professionals they confirmed that the price was a complete rip off. I will never choose this company for work in the future. read more

This is my 2nd experience with Bono first time was excellent probably because they replace the the entire water heater with home warranty. The second was not a great expereince, nor do they do home warranty calls. We decided to still use them since our warranty would reinburse us back. We requested a service call on Monday to diagnose our water heater. The owner advise that the thermocouple was bad and that it needed to be replaced. On Tuesday, Bono replaced the theromcouple, we had hot water for one day! On Wednesday, we no longer had hot water. So we called to see what can be done since we just paid $300 to have the thermocouple replace. They told us it was nothing they could do and referred us to another company! Keeping in mind that they have a Concrete Guarantee. After checking with other companies they told us that we should have been advised to replace the water heater instead of the thermocouple. We wasted $300 that could have went towards the water hearter, so beware..... read more

Bono plumping wrote contract to replace all the copper plumping in my house. The contract clearly stated to replace copper with copper and the price reflected the cost of labor to use cooper. When I check their work I find that they have replaced the cooper with PEX tubing. This type material cost a third as much as copper and is a third the labor. This bordered fraud on their part. Also they took the existing copper they removed with them without my permission. They walked around and stripped all the cooper from electric wiring that the electricians had left on floor. The left big holes in drywall in basement which they knocked in with a hammer. Overall they did a terrible job. I would not recommend Bono plumping to anyone. read more

In response to my initial contact, Bob came out to provide an estimate to remove a gas line from a poorly working gas insert fireplace and I was able to schedule the work to be performed around my schedule. Both times that he was here, he was professional, explained the "whats and whys", and got down to business quickly. I am hoping to see Bob again when I am ready to change out my electric range to a gas range! Plus I have already recommended Bono Plumbing to my sister. It's great to find a company I am comfortable doing business with and that I can recommend. read more

Came out to look at my water heater. Wanted $246 to install a thermocouple on my water heater. Went with another company for half.

I had to use them for my home warranty service on leaking hot water tank and pressure regulator for main water line. They came out the first day...seemed very nice.....did up-sell a bit. However when it came time to schedule the actual service things went down hill. I instructed them it would take two guys to get the old tank out of my basement (steep steps and narrow) so they scheduled a day when two could come. Two didn't show up! Called the main line and explained waiting for the other helper to come still and help my plumber to get the old tank out of the house....which is an extra charge. It felt like they called me a liar...told me they'd need to call the plumber because he should have been able to get it out by himself. I waited longer. (while in a hurry trying to get back to my job) Finally the plumber had to call back himself. He was put in a position to have to argue with the Owner of Bono Plumbing as to why he needed assistance ....in front of me! They went back and forth...totally unacceptable....for quite a while. The plumber hung up and said I will have to take the charge off the bill and leave the tank. NO mention of apologies for inconvenience. I felt bad for the guy so I let it go and had someone else lift it. BUT.....it didn't get better. Late that night we went to use our back bathroom and found we had NO water coming out of the faucet at all. We had to google and try and figure out how to adjust the water regulator to allow more pressure to see if water would come out. That did work a bit. However when I called Bono and explained everything.....they didn't apologize AGAIN....they told me not to touch it next time and call my warranty company to allow them to come out. Which again....would mean more time off work and waiting....but worse.....warranty company told me it is probably not covered. I would have to pay more money!!! I asked Bono Angie, Don't you think if you replace a main water regulator you would check if pressure or any water is coming out in all the openings before leaving said property. She said NO. OR at very least not try to charge me or warranty company for such situations? TO this day we have very limited pressure. Talk about long showers....I can't get the soap out of my hair! I can't afford to pay another plumber. I'm very unhappy and sad to say the least!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Two years ago Bono installed a new bathtub for us and had someone do the tile work to complete the job. A couple months ago I noticed that the tub is beginning to have rust spots. I checked with Bono and was told it was a manufacturer problem. They gave me the name of the manufacturer, and I contacted them and supplied requested pictures. They said part of the problem was an installation problem and they would look into the rest of the problem. Subsequently was advised not their tub. Bono then told me a different manufacturer and I supplied the requested pictures. They too stated it was installation problems. I forwarded the final email to Bono and they have not responded to the manufacturer saying my problems are installation problem. Bono has advised that the tub and labor is out of warranty. I feel that since the problems showed up about 9 months out of warranty and I have been told it is an installation problem that there should be some ownership and help from Bono. We will have to have this tub replaced after only two years. Certainly a new install should have lasted longer than that. Also, the person that they had replace the tile and do the grout, did a poor job. read more