Tyler did a fall furnace checkup. Two weeks later the humidifier fell off the furnace and broke. He tried to deny that he hadn't properly refstened it, but after my in-person visit to the company they agreed to install a new humidifier at no cost. For that reason, I had them do a spring checkup, Emma claimed the heat exchanger was cracked, the fly wheel needed cleaning, and the a/c compressor was "over amping." I had a different, highly reputable company check the furnace and a/c, and they found that none of this was true - neither the furnace nor the a/c had any problems. Also, Emma did not provide a written a written description of her service and recommendations, and they have not provided the promised receipt for the payment of the second inspection. They are either incompetent or dishonest, very possibly both. read more

I have a 2 yr old HVAC system purchased from Swiss Air. Recently my furnace was not heating properly and a severe winter storm was days away. Tyler came out and found no issue with furnace. 2 days later Bill came out and after 3 hours found that the thermostat wasn't communicating fully with furnace. Still no repairs made. Bill returned a day later and moved thermostat to lower level next to furnace in so it worked thru winter storm and gave me a bid of $400 to move thermostat back to original location in family room. After reviewing the path of the wires through the garage, up into a closet, and finally in through the wall, I decided their were too many possible points of failure and decided to leave thermostat in lower level but needed it moved over a foot so as not to impede doors covering HVAC area. Bill said the cost will be the same per company regs and wouldn't re-bid the job even though it was significantly less time and labor than the previous bid. He also needed to reconnect the A/C so I guess I'll find out this summer if that was done properly. I cancelled on the spot and will hire another HVAC company in the future to move the thermostat 12 inches to the left so I can close the closet door and test the A/C. I'm extremely unhappy. read more

AC repair and rerouting duct work They were fast friendy and were able to resolve our issues. They were fantastic. read more

The company is a joke. I am selling my house and they came out to do the gas inspection. In the inspection report, which I did not receive for two days, they said I had a leak. They did not warn us or lockout the gas. Their technician has no idea how to test for a gas leak. First you have to turn off all the gas outlets, fireplace, stove, water heater. They did not touch any of that before the testing. Of course there would be a leak if you don't shut everything off first. My inspector said they didn't check the gas meter. I would not use this company for any reason. In fact they should reimburse me for the company I had to use to retest. read more

Had a problem with my A/C. They were out immediately too fix it and were reasonably priced. Layne was the technician. Explained the problem and fixed it. Very personable, friendly technician. read more

This summer we came home to a house whose AC stopped working midday and it was miserable. Thankfully, Swiss Air was able to send someone over that day. Levi was great, but did recommend replacing our 20 year old system. Fast forward to this fall, we had a few cold nights and our heat was not working. We had to make another call, and the technician was also super friendly and fixed the problem right away. Working with Allen on pricing for the new system was super easy; he was friendly, knowledgeable, and replied quickly to the questions we had. Ted came to do the install and they were great!! While I'm looking forward to the years of not having to worry about heating or cooling issues, Swiss Air would be the only company I recommend going with! read more

Have not had good luck with them. There were two scheduling conflicts that had to be reschedules, and three week after install, needed a service call to come up and replace the fan. This took two additional appointments and had to block out another half of a day to get it to work. The service team did a great job in my home on the install and service calls, but when you spend 14k you would expect it to last longer than three weeks For the company to install it, they should take ownership of the issue and not pass it off to the manufactory. We are not off to a good start. Requested to speak to a manager took several request as well. read more

I used this contractor for an HVAC inspection on a home I was purchasing. They recommended several repairs/changes to be made once the home was mine. I have tried, repeatedly, to get them to provide me a quote for the repairs/changes and have never received a call back to fo;;ow up and do the work. Based on this lack of response, I wonder if they even know what they are doing in the first place. I will never use their services and I would recommend you dont either read more

I found Swiss Air & Cooling about 7 years ago when I needed a new air conditioner. I was very impressed on all levels. Professional, well priced, reliable, excellent workmanship. I had an issue just after the warranty was out and they took care of everything at no charge. I have since used them for both a furnace and a hot water heater with the same impressive results. Best company I've ever hired for my home needs. read more

I honestly cannot express how much I love this company! They really HELPED me & my family in our time of need! And they offered us really GREAT PRICES and wasn't trying to take advantage of us! EACH AND EVERY PERSON THAT I SPOKE WITH went above and beyond today's level of customer service!! And I truly appreciate Chris, Lisa, Ron & Jodi for the extra mile that each person took for me! I'm truly glad our paths crossed and I look forward to doing business In the future as well. Best wishes and continued success!! read more

We recently moved into the home and they provided a very thorough checkout of our system, were responsive to our questions, provided corrective maintenance options with no pressure to decide on the spot. In the end they also provided a good maintenance program. read more

They were great from my initial call to finishing the job. Professional, friendly and on time. Bryan, my service technician was very knowledgeable. He took the time to explain in detail what he was doing during the job. He was efficient and helped me to learn my new system and how it workes. Their pricing was fantastic. I would not hesitate to refer this firm to any of my friends or family. read more

Made a service call on Saturday and a follow-up appointment for Tuesday afternoon for someone to come out and give me an estimate for replacement of both my furnace and a/c. Apparently they make so much money they dont need work because no one bothered to show up. I called the office after taking off work to wait all afternoon only to be told no one was available. After calling the owner was supposed to come out himself and after another hour and a half of waiting no one showed up. Dont waste your time with this place there are plenty of other reputable companies in the area that actually take pride in customer service! read more

AC quit. My brother in law is HVAC guy in Jeff City. I called him and he said more then likely its a capacitor. So I google it up and see how easy it is to change and most say part costs about 18 bucks. Call Swiss Air, they come out, put new capacitor in and then say it will be $243 for part plus $79 for their call. I call my brother in law and he just laughs and says he charges $18 for the part and $80 for the call. So I tell this Swiss Air tech to take the capacitor back out, I then go to Brauer Supply, buy one for , you guessed it, 18 bucks, put it in and fixed. Nice tech. Extreme rip off pricing. So its up to you if you want nice and pay ridiculous for it. read more