The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

I could have died from carbon monoxide poisoning. I hired Frank, he never told me his last name, to…read morerepair two bathroom drain pipes that shared one wall in early March 2026. I asked him if I would need a work permit pulled for these repairs and he said "no". I thought F.S. Plumbing was a licensed plumbing company. I later found out it is not a licensed plumbing company. I also found out from both St. Louis County and St. Charles County that a permit would have been required for these four repairs. When Frank came out to do the work, he tore out a part of the wall in my bathroom, he said the only way to repair both drain pipes was to cut a hole into the metal vent that was inside the wall. I asked him if it could be easily repaired and he said that it would be an easy fix and that I could fix it myself with a piece of metal and a few screws. He told me he thought it was a cold air return. When I told him my cold air return was in the hallway, he didn't respond. I then told him I thought that was the vent coming off my furnace and asked if he wanted to go to the basement to look. He had been in my basement earlier to look at my outdoor faucet pipes since he was going to repair them as well. He declined going to look in the basement to see what the vent was and he proceeded cutting into the vent. He cut a large hole in the vent and the way that it was cut I saw no way to repair it since the one drain pipe was running right through it. I decided to Google "can you cut a hole in a furnace vent?" I got the quick response of "absolutely not". I called my local fire marshal and he agreed that it should have never been cut due to it being the furnace and water heater flue vent for carbon monoxide release. I called a retired HVAC friend and he said Frank, a plumber, should have known that you can't cut open a furnace flue vent. He told me not to pay Frank until I found out how much it would cost to replace the flue section. After I researched and found out this information, Frank asked to be paid. I told him I couldn't pay him that day until I found out exactly what it was going to cost to replace the flue vent. He said he wouldn't leave my house until I paid in full. I felt threatened and intimidated so I wrote him a check for the full amount of $1495. Frank left the house and, I found out later, he immediately drove to my personal bank (of the check) and cashed the check that same day. Also, when Frank left my house, he didn't tell me to not use my heat or hot water, or to turn them off in the basement. I could have died of carbon monoxide poisoning if I hadn't called my friend, later, who told me this fact. My friend told me how to shut off the gas furnace and water heater valves after Frank left to cash my check. I didn't have heat or hot water for over two weeks until the flue vent was ordered, delivered, and replaced. (The vent was a special order and came from out of State since it was a vent from the 1960's and no other manufactured flue vents would fit properly or safely). Frank refused to pay for the repair which turned out to be a replacement of the section of flue vent between the two bathrooms. I got 4 bids for him so he would see I was trying to get him the lowest price for the flue replacement. The HVAC bids ranged from $1500 - $2500. Frank came over to my house a few days after his initial work and said he was going to "fix" my flue vent. He was holding a tube of caulk and a piece of metal. I told him again that the flue section had to be completely replaced. He didn't believe that the flue had to be replaced even though a fire marshal and six HVAC guys said the situation was very dangerous and the vent section had to be replaced. I spoke to Frank, off and on, for three weeks giving him ample time to do the right thing and pay for the flue replacement. He refused, and the last time I texted him he texted me "God is watching". I had the flue vent replaced and I paid for it. I, also, had to have another plumber redo the drain pipe repairs that Frank charged me $895, I had to pay an additional $1000 for the drain pipes to be moved to the correct position, away from the vent. I had to have the wall repaired with new dry wall and tape since the HVAC man had to tear the wall out to get to the entire flue vent. I contacted YELP in late March since Frank has the red YELP GUARANTEE but they have not responded to my filed claim. I have contacted the Missouri Attorney General Consumer Complaint department and they have opened complaints against YELP and F.S. Plumbing and are currently investigating the claims.

Never an issue with this business. They have always been prompt, professional and cordial. Ive…read morehad to use them 3 times now and never any problems.

I hired this company to repair two leaky master bath faucets. Delta faucet supplied the parts at…read moreno charge. The plumber was in my home for 75 minutes and charged me $475 for labor. I paid them but thought the charge was high and called the office to question it. They agreed I was overcharged and refunded me $54. A few days later the faucets started leaking again. Called Delta and they sent two new faucets at no charge. Called the plumber back and this time they sent someone else. After an inspection he thought the faucets did need replacing and wanted to charge me an additional $700. I objected and asked him what I paid the $421 for. He called his boss who eventually called me. He said he couldn't afford to have his guy spend all that time to install two new faucets without charging me. He did agree to reduce the charge by $100 but I declined. I felt $1000 to fix two leaky faucets was INSANE! This company is VERY EXPENSIVE and worse yet the owner does not guarantee his work. DO NOT HIRE THIS COMPANY UNLESS YOU ARE PREPARED TO BE RIPPED OFF!

We had a bad leak on a Saturday and called A to Z after checking reviews on both BBB and Yelp…read more Shane promptly came out to our place in Innsbrook to rapidly identify and fix a pipe that had burst. Very professional, polite, and reasonably priced.

Shane did a great job on my shower valve cartridge repair. He drove over an hour on a Friday…read moreafternoon to take care of us. He charged less than half of the other estimate I had.

We had a tankless water heater replaced. Paul was knowledgeable, kind and clean! He did a lot of…read moreextra work to get the new water heater covered from the previous warranty. We are very grateful for his help. Also, we have hot water again! Would definitely recommend and use again in the future.

I called AAA home services because their site offers same day or next day services. However, when…read moreyou call to schedule the female that scheduling says they do not offer the service and they have no idea why it's on the website so it's very misleading. They do not work after hours they only work until 4 PM so if you work after 4 PM, you will not be able to get any home services by this company The female was very rude on the phone. She immediately answered, said hold and put me on hold. Hopefully, there's another company like us in the area that can provide about our services and not misleading