I rarely write reviews for car rentals, but after doing extensive research, I was honestly shocked…read moreby the exorbitant fees that many companies add on top of the advertised price. I compared several companies, including the big-name U.S. rental companies, and this one was by far the best value and provided excellent service. Reserving the car was super easy, and they communicated with me through WhatsApp throughout the entire process. We were picked up at the airport and shuttled to the rental office, and then we were on our way! There were no unexpected extra fees, and the deductible hold was only around $300, compared to the estimated $2,500 deductible hold with Budget and Avis. My $300 was returned back. The entire experience was easy, transparent, and stress-free. I highly recommend this company and would definitely rent from them again!

If you ever go to Cancún/Playa del Carmen and don't want any surprises on your car rental then YES…read moreRENT A CAR is the answer. I had previously rented somewhere else and they wanted me to pay $600 more for insurance. I didn't. The price they quote you is the price you pay. They were honest, picked us up from the airport and dropped us off when we returned the car.

I had a very disappointing and costly experience renting from Enterprise in Cancun…read more I booked my rental through Expedia for $245 and specifically selected additional insurance coverage, which was included in the price I paid. A few days before my trip, I received a text from Enterprise confirming my reservation and asking if I wanted to add insurance. Since I had already purchased coverage through Expedia, I checked "yes," assuming it referred to the same coverage. At no point was any price disclosed. When I arrived, the office environment felt more like a high-pressure sales floor than a professional rental counter. The agents acted more like commission-based salespeople, repeatedly pushing upgrades and additional charges. I declined multiple attempts to upsell me to a larger vehicle, only to be told they didn't even have the class of car I reserved and had to give me a larger one anyway. The real shock came when I returned the car. I was charged an additional $987. I later learned that by checking the box for "additional coverage," I had unknowingly agreed to insurance costing about $60 per day--far exceeding the cost of the rental itself. This was never clearly explained or disclosed. After returning home, I contacted customer service to explain that I believed I was confirming the insurance I had already purchased through Expedia. While they acknowledged the situation was "regrettable," they refused to issue any refund. I travel to Mexico frequently and have rented many cars, but this was by far the worst experience I've had. The lack of transparency and aggressive sales tactics are extremely concerning. I'm honestly surprised this location has so many positive reviews--my experience suggests many customers may not even realize how much they're being charged. I will never rent from Enterprise again in Cancun and strongly advise others to review every charge carefully and be extremely cautious when accepting any add-ons.

Avoid this location at all costs. Abusive and retaliatory management…read more We had a confirmed reservation with Enterprise Rent-A-Car at Cancun Airport that was canceled by the location, despite the fact that when we called the Enterprise customer service number, we were explicitly told the reservation should have been held for 24 hours. At the airport counter, we were told the only option available was a different vehicle at four times the price of our original reservation. Because we were desperate for transportation to Tulum, we agreed. An Enterprise van then drove us to the rental lot. It was at the rental lot that we encountered the manager, Prats. When we calmly asked for written confirmation of the original cancellation and expressed frustration that we were receiving conflicting information from different Enterprise employees, his demeanor immediately became hostile. He stated that he would not rent a car to us because we were "arguing too much." At no point did we raise our voices or behave inappropriately. We asked Prats to explain what he believed we were arguing about, and he was unable to provide any explanation. Despite the fact that we had already agreed to rent a vehicle at a much higher price, he then refused to rent to us at all, claimed there were no vehicles available, and refused to provide any written cancellation notice. We were left without transportation at an international airport at night. Even one of his own employees encouraged us to document the incident. This was retaliatory, abusive, and completely unprofessional behavior from a manager. Enterprise corporate should seriously review who they allow to represent their brand at this location.

Honest, Affordable, Hassle-Free Best Rental Experience in…read moreCancun If you're researching car rentals in Cancun, you've probably seen horror stories about hidden fees and airport scams. The experience: * Reservation confirmed within a day * Clear arrival instructions and contact info * Friendly reminder the day before * Shuttle ready to take us to their office The car: We had an older Chrysler - modest, showing some age, but the engine, tires, and A/C were all solid (A/C is a MUST in Mexican heat!). Plenty of space for luggage, easy to drive, and small enough for all the parking spots. The process: Sign the documents, make a deposit, and you're on your way. Returning the car was just as easy, full tank, tipped the staff for the shuttle back to the airport. Smooth and painless. The price: We paid exactly what we were quoted - no surprises. $198 for 5 days, including full insurance. A $400 deposit was required, which was promptly returned. A few honest notes: * Gas is expensive in Mexico, but that's universal * A slightly newer car with Bluetooth would've been nice, especially for rougher roads So happy to support a small business that actually does right by customers. Do your research and book Avant with confidence. I'd rent from them again in a heartbeat. Bottom line: straightforward, no-BS, highly recommended.

We have been renting cars in Cancun for years. In the past, we have rented from Yes, but, as they…read morehave become more popular I think prices have increased and perhaps service decreased. So we tried Avant. I thought the price was reasonable and when we arrived I asked about the possible possibility of paying more to get a car with cruise control and they provided provided one, a Chinese sedan for not much more than the original quote. I had a minor problem in the sense that some part of the door look that was external fell off, a small plastic part and I communicated that to them and they didn't charge me anything for this slight mishap. Overall, a fantastic experience. I would recommend them to anyone and rent from them in the future.

DIRTY, CORRUPT BUSINESS! NEVER WILL I RETURN HERE or any other hertz location in Cancun. They will…read moresneak and surprise u with hidden fees. DO NOT fall for it. If u rent with a 3rd party company, they will deny ur insurance and force u to get insurance with them at an unreasonably high price. They do this in order to get a commission cut. Sadly, business like this is common in the area so be hyper-vigilant

Remove the personnel if you want to keep doing business with tourism. I got an on-line reservation…read moreand was given a price online without insurance because my credit card pay and covered my full coverage insurance at no extra cost for me. When I got to this location the guy behind the counter told me, I was required to get their insurane and I wasn't required to return the vehicle with the same fuel amount I got when I pick up the car. I ask the guy if I was required to buy the gasoline from them which he said no. I told him I didn't wanted that option and he immediately told me it was going to be 12,000 pesos wich it was $750 US dlls for 5 days. I told him I didnt wanted the car and wanted him to cancel the reservation. He told me that was my job and not his. I immediately called my American Express customer service and told them what happened. It took them at least an hour to get in touch with Hertz head quarters and cancel my reservation. About 3 days later I got a confirmation of my cancelled reservation and a copy of the correct rate I was suppose to pay which it was $75 dlls. I took an Uber to the airport and rented a car from Avis for $250 for 5 days. Stay away from this place!!

Do not do business with this company. They try to jack up your rates, give you substandard cars,…read moreand intimidate you into paying more money. It was the worst rental experience ever!

It was great working with this car rental location! Everyone that we worked with was so nice and…read moreprovided 5 star service! I wanted to provide a special shout out to Benito, Roxana, Oscar and the others who helped us. They were professional and made us feel welcome in Cancun. The car was very clean, felt almost new, and had great air conditioning. I would book with them again. The one thing to keep in mind is that Mexico requires you to get additional insurance above what you pay for your reservation as insurance from the states doesn't cover your car rental. I didn't know this at first, but wanted to share the information, but Budget has several great options for this that they review with you when you get there.

Amazing company! All went well, very honest people, and very accommodating to flights, schedules,…read moreetc. I would definitely recommend, and use this business again

No hidden fees, outstanding communication, great service! We were worried about the horror stories…read moreyou hear of getting hit with extra charges but this was not the case.

Just came back from 3 weeks vacations in Mexico. We rented a car from them with delivery to…read moreairport. Even though my flight was delayed around 1h Rolando waited all that time and even brought me a car which was a a shelf better than I have chosen. You could see that car had an accident before but was fixed that the only visible thing was that trunk had a bit bigger gaps between body and a lead. New wheels (which is very important in this part of mexico as most of streets have huge holes), small visible scratches which we marked on documents. All in all car was clean and had decent acceleration and enough space for 2+2 family (Chevrolet Onix) We drove this car from Cancun to Tulum, Merida, El Cuyo and many other smaller trips in the mean time and never had any problems. Giving back car was also arranged on airport, which took us 5 mins. No need to wash car and vacuum. They do it all for you. Great experience. I got my deposit after 2 days already on my account (5000 pesos). It was nice experience after reading all comments here from other companies

We are so grateful to Royal Rent a Car staff for their amazing service!…read moreI spent 2 weeks looking for a reliable car rental company and almost gave up, based on reviews renting car in Cancun might turn into a horror movie. This team exceeded our expectations. They communicated via WatsApp and replied immediately. They dropped and picked up the car on time and provided an immediate assistance to any need. I would only rent here and recommend to anyone! A special Thank You to Fernando for his patience during our car drop off, we lost in the Cancun Airport and went to the wrong location

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

excellent service, the staff is very friendly and helpful…read more They guided my step by step, and the car was brand new! I definitely recommend America car rentals!

Scam!!!!! Do not rent from this company. They would not let us rent the car without buying their…read moreadditional insurance which is sky high! 200usd extra. When we purchased this rental before our vacation we triple checked if anything additional was expected, and we were told no additional fees. But that was a lie. I will tell everyone not to rent here.