My flight was delayed and they gave away my reserved car without any notice, without contacting me,…read moreand without even notifying me that they had done it. I arrived and they simply said that they gave my car away and that I'd have to go find another one somewhere, they gave me no backup options, wouldn't give me any other car from their fleet, and didn't even try to think creatively (they didn't look to availability at other locations in the city or try to figure out a rental that was the next day). Looking at other car places to book last minute, the cost was more than 6x higher than what I had reserved for.

You reserve a car for $165 USD for a week and when you get there it winds up at $600 plus. I get…read morethe 3rd party liability that is required but that is no where near that amount. I felt like I was being swindled and I should have left and gone elsewhere, which I will next time. If you reserve on Travelocity it includes the 3rd party liability but then they say that is no good. I think the place is run by the cartel or something.

It started out so well! The rental car desks were right after the baggage claim. Then they walked…read moreus to the shuttle. We were the only ones in the shuttle, so it felt nice. We got to the Alamo office and that's where the one star comes from. We made a reservation before coming, for 3 days the total was quoted at $69. So we thought, hey, it's cheaper than a shuttle! So we did it because it would give us more freedom to venture around. Little did we know that they require at least a basic protection insurance to be added to the rental. After all is said and done, the total cost for the rental over tripled and the deposit on the card for the time of the rental is over $1600! Great way to start the vacation.

They gave me a car with 1/4 a rank of gas. Eduardo Pinta did not say anything, nor did the…read moreinspector. I didn't notice it until we started driving to our Airbnb. I took a picture for proof. The contract states that we need to return the car with a full tank of gas, and we did. Upon showing Wilmer proof and mentioning the contract he told me we should have broken the contract and brought the car back with only 1/4 tank. Eleasar, the manager, refused to refund the initial contract breach of not giving me a car with a full tank.

SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

Una escama completa. Me cobraron un día de mas por llegar a las 6 después de mentirme en el Hertz…read morede aeropuerto que me daban dos horas de cortezia como parte de un paquete. Y encima de cobraron $1000 por "limpieza" de un auto completamente limpio. Después decian que es por que un aciento estaba un poco mojado. Ni fuimos a la pileta ni nada. Solo un poco de sudor por el calor que hace. Asi que ojo, si traspiras, te cobran $1000. En total casi $2000 de mas (el doble) me cagaron. Todos mentirosos. Nunca pero nunca mas alquilo de Hertz. Digan me ustedes si este auto esta sucio!

Good evening. I'm reaching out because of an extremely poor experience I had with the manager at…read moreHertz rental at the Cancún international airport location. My reservation L50305859C7, was booked to be picked up on April 2. While I was on my flight to the destination, our plane had to make an emergency landing which caused us to miss our connecting flight outside of my control. I called hertz corporate number and informed them of the situation and they informed me that they would notate it on my account so that my reservation would remain the same and I would just pick up at the airport 1 day late. When I arrived in Cancun on the morning of April 3rd, I explained the above information to the receptionist. They called the manager who said they would resolve it and just said to get on the shuttle and come to the hertz office. When I got there, I explained the above-mentioned details to the clerk who stated my reservation was in the process of cancelling and I could only start a new reservation: at 7 times the original booked rate. I asked to speak to a manager; a taller gentleman in his early 40s. He became immediately dismissive and said there was nothing he could do for me and began acting extremely rude and unprofessional. He then became rude and dismissive to my pregnant wife who was standing there with my 6 and 8 year old children. When I called him out on that he immediately became PHYSICALLY defensive and walked around the counter getting in my face in a manner as if he wanted to FIGHT me. All of this was in front of my pregnant wife who was sobbing and my children who were also crying at this point. He then had to be PHYSICALLY RESTRAINED by his co-workers. When I asked for his name he covered his badge and refused to show me. He was a larger Hispanic male with short hair in his 40s. My wife and children and I then left on foot to walk to find a different rental car company. I am absolutely disgusted with the lack of professionalism demonstrated by this "MANAGER". As a professional who works in law enforcement, I was appalled by his behavior. Stay away from this company.

Our 'cheapo' rental gave us false pretenses. Firefly invited us at airport, buses to office, had…read morecar for 10 days, returned and no problemo. People very kind and pricey!

Totally dishonest, you rent online and arrive to find that the car promised "has changed shape over…read morethe years" and they try to up charge you to get to the car size you reserved. We spent hours showing them our reservation and trying to get what we paid for. It's a total scam.

Title: Hidden Fees and Duplicate Insurance - Prepaid Deal Turned into a Rip-Off!…read moreReview Body: I booked a prepaid intermediate SUV through Expedia for 8 days in November 2025 (Confirmation FFX06A0306) at a total of $243.71 - seemed like a good deal. But at the Fox Rent A Car counter in Denver Airport, they added massive undisclosed fees and duplicate insurance, turning the bill into $797.68 total charges, with $553.97 extra charged to my card! They charged: * ATS $111.92 (airport shuttle surcharge - not in the Expedia quote at all!) * Duplicate liability insurance: RLP $148.48 + SLP $150.00 (I only agreed to one additional coverage for ~$140 as an international driver) * Inflated Concession Recovery Fee $54.59 (vs $8.99 quoted). The upsell pressure was aggressive, and these extras weren't clearly disclosed in the prepaid booking. Fox Denver is notorious for this bait-and-switch on third-party reservations. Expedia, please stop partnering with them or warn customers better! Ended up paying more than triple what I expected. Avoid Fox Rent A Car - go with a reputable company like Enterprise or Hertz. 1 star. (Santiago Daniel Calderón Rodríguez - Rental Agreement DEN-1058151)

they get a 2 star because the car was cheap and drivable. The agressive sales tactics to get…read moreinsurance I did not need did not work. When signing up on the internet you see clearly that Fox/Enteprise gives you adequate liability coverage - yet the Mexican mafia kicks in when you pick up the car with hard sell that you have no insurance - just call it like it is attempted fraud if you are stupid enough to go along with it. Please dont get the extra insurance - in Mexico this will almost tripple the price of the rental- dont do it!! No one in office to take me to rental area in La Paz- pick up car 1 hr late- after BS sales pitch. Sincro going out on 1st and 2nd gear when transmission is hot. Lousy shifting restults. Called managet in La Paz to complain about tactics and he appoligized and rightfully said his check in person was wrong!!!! $11,000 deposit was a part of the scam- beware!!!

They tells you lies and overcharge you when you return or extend contract. They have absolutely no…read morecustomer service. They are very uneducated staff and rude. BE AWARE

Renting a car in Mexico is always stressful. Cancún airport is particularly difficult. We reserved…read moreour car through Southwest Airlines at what we thought was a good rate of$177 for 3 days. After the Dollar rep got through with us our rental cost just $450 for 3 days!!! New Mexican insurance effective 01/01/2022 and high taxes. BUYER BEWARE!!! At Cancún airport dollar car rental is part of a conglomerate called Avasa which also runs hertz ,thrifty and

If it looks too good to be true, it is. That is the lesson I learned after my experience with…read moreOrbitz and Budget Cancun Airport. I reserved a mid-sized car on Orbitz for an insanely low price the also included an extra driver. Everywhere on the Orbitz site it says, "Price guarantee". I expected to pay more as I was going to get the additional insurance most people recommend for Mexico. Upon arrival we were greeted at the counter and walked to the shuttle bus by a very nice lady who gave us travel recommendations. When we got to the rental agency, that's when the good old bait and switch happened. We speak Spanish and the guy we had ran through his sales pitch so quickly our heads were spinning. I told him I'd get the insurance and a $9 car rental suddenly became $183. As most people stated, our gas tank was not full when we received it. The moment we drove off the lot it dropped a bar. But don't try to return it that way, they will charge you. Other than the feeling of being taken advantage of, the overall service was good, but I won't be using Orbitz or Budget after this sour experience. It shouldn't matter if Budget is in Manilla or Mexico. The same standard and ethics of service should apply to all their locations.

The guy at the desk tried to up sell everything. That's to be expected, but it was the tone - lying…read moreto my face, speaking under his breath, and trying to scare me into spending more. The car was beat up. When we asked about the missing gas cap, the guy said "don't worry about it, we know it's broken, just take a video of the dents". When we returned the car they tried to charge us for it. All the reviews for all the rental car places at the Cancun airport are terrible. Be on your guard! Take a video of the whole car and zoom in on every dent and say no to every add-on. This place is just trying to rob you. We will be emailing corporate.

BEWARE: as several other reviewers have pointed out, the ACE (seems like they now are and/or are…read moreoperated by Movii) in Cancun are SCAMMERS. Had fueling and insurance scams happen to us, after we avoided their false damage scam. 1. They charge you "required" additional insurance even though the reservation specifically states the price includes the required insurance ("Third Party Liability is included in all rental rates") and after the long wait for their shuttle to take you to a location far from the airport, you're stuck paying hundreds of dollars more just to get a car. 2. They lie about how much gas was initially in the car and then charge you an exorbitant amount for the (small) difference, even though we returned the car with more gas than when we received it. We carefully took videos of the outside of the car to ensure we avoid them scamming us for fake damage on return, but didn't think to take a picture of the gas tank display since it's written on the rental agreement, only for them to completely disregard that (like the ignored the terms in their own reservations). Seems like this gas scam is their (new) way of scamming those who they can't scam for fake damage. They're also super rude and aggressive, threatening us when we tried to indicate on the sales documents that we were being coerced into signing and paying for their scam charges.

DO NOT rent a car from this place! It is all a huge scam. I made the grave mistake of using a third…read moreparty (Priceline) to reserve, and i thought, fully pay for a car rental in Cancun June 2026. You think that you'll be doing business at the airport because its listed that way, even through Priceline. No, they put you in a van and drive you 10 minutes away from the airport so youre trapped. Because if you had another choice, you'd just leave and go to another rental place. Because next they tell you that you HAVE to buy their insurance. I told them I wanted liability only, and they STILL charged me for premium insurance ($50 per day) and a "refundable" deposit ($400). I ended up paying $735 for an Aveo for 12 days. When I returned the vehicle, I demanded that I pay only what I had agreed to and that I dispute their uncharges. There was another man returning his car at the same time as I and had the same complaint. These guys are crooks! We thought we had fully paid on Priceline, and the money we paid there didnt even show up as a deduction from what we were charged. We are 10 minutes from the airport and have to catch a flight. Thats how they get you, you just want to leave, and they know it. They blew smoke and said they couldn't authorize any refund only the guy above them and they would respond through email. Its been two weeks and no deposit OR upcharge refund. So, now Im telling my story on every review website so they cant do this to other people.

SCAM Rental Car is what this should be called…read more Buyer beware if you were 1 gallon short, they will charge you $45.00 100% bait and switch, and they try to screw you on insurance also Stay away from these Scumbags !!

I had a very frustrating experience with Europcar in Cancun…read more I booked my rental through Priceline and was quoted one price. Before arriving, I even called to confirm the deposit amount. However, when I got to the Europcar counter in Cancun, both the rental price and the deposit were completely different. After some back and forth, they adjusted it and I ended up paying a lower rental rate with a reasonable deposit, which I appreciated--but that was just the beginning. When I returned the car, they claimed that one of the wheel caps was damaged or missing. This made no sense because when I received the car, two of the caps on the left side were secured with zip ties, while the ones on the right side were not. It was clearly inconsistent from the start. Despite this, they charged me nearly 2000 pesos for a cheap plastic cap that is nowhere near worth that amount. What upset me the most was the misleading information about the insurance. At pickup, I was told I had full coverage and that I wouldn't need to worry about anything--whether I hit something or someone hit me, I was supposedly 100% covered. But when the issue came up, they said the insurance only covered certain types of damage and did not include things like tires or related parts. That was never clearly explained. Overall, the lack of transparency, inconsistent information, and unexpected charges made this a very disappointing experience. I would not recommend renting from this location unless you are extremely careful and document everything in detail before leaving the lot.