I took the Ferris mower that we purchased new at Boone's 20+ years ago. I asked to have the engine resealed to stop the oil leaks that had developed and to fix the linkage on the carburetor that had fallen off. They kept the mower for several weeks, then called to tell us all of the repairs would cost over $1200. We were told the carburetor had to be replaced because linkage was not available and that the engine needed disassembled to replace the seals. We reluctantly agreed to have the service performed. Weeks later we get a call from them stating that the mower had no compression and the engine needed replaced. Mind you, their parts man drove it into their repair shop while I was there to drop it off. I told them nevermind, I would came and get it. I brought it home and checked the compression. It showed 90 lbs. on my gauge. I found that it had no spark so I replaced both coils. I put a clip on the carburetor from a Dorman replacement kit. We used the mower the remaining mowing season. We were charged over $500 by Boone's for basically an incompetent diagnosis. They put much more effort in trying to get us to buy a new mower than in attempting to repair ours. We are still using the mower after getting the oil leaks repaired by a very competent service tech at half the cost, including a new carburetor. The fuel shutoff solenoid quit working recently and that required a new carb. We have been very loyal customers to Boone's for over 20 years. That loyalty has come to an end. read more

My Father, who I recommended to buy a Stihl chain saw where I bought mine at Boone's, had a bad experience. His saw was only a few months old (600-700 dollar saw) and had a no spark, no start issue. Since he's been a mechanic for years and works on chain saws as well seen it was not getting spark and took it to Boones for warranty for the coil or whatever it needed. When he got there a technician checked for spark and got none. My father left it there thinking it was under warranty and when he went pick it up 2 weeks later they wanted to charge him 48.00. I went with him to talk to a customer service person and the technician, and the technician confirmed he got no spark when he checked it initially but said at that time his spark tester was faulty. I stated, "so you made a mistake," he said yes, but the customer service rep still made my father pay for the service. He stated the fuel was bad after he smelled it...the fuel in the same container was used by me on my father's second chainsaw, his Husqvarna the day he took it in and had no fuel issues. Especially since it was the expensive premixed fuel he had just purchased at another power tool store in Germantown. I told my father to go ahead and pay it, He said he won't go back there again on matter of principle. I bought 2 chainsaws and blower there, and other chains, seals and such. I will not go back either and believe they were dishonest and an older customer shouldn't be put through the drama. Interestingly right after my father bought his Husqvarna chainsaw the coil did go out, over year ago, he took it to Ness's where he bought it and they fixed it for free, and the coil was bad. I am not an advocate for Ness's near Germantown, but my father now is...they treat customers right at least. Boones states they have over 53 years' experience, I just wonder if that means those dealing with customers, none of them looked over 30, I could be wrong. read more

Unbelievable service. I brought my mower there to be serviced. It needed a front wheel and the bracket stuff that holds it all together. The total was $230. That was steep, but I agreed to the work. When I went to pick up my mower, it was clearly not the same mower I brought in. I mentioned that right away, thinking there was a mistake when he went to the back to retrieve my mower. I had a dark green mower, they put a rusted out black mower in my truck. The person who brought this mower out to me wouldn't hear a thing I said, simply said it was the mower that was dropped off. When I got home I checked the serial number and the motor was in fact mine. The deck - not so much. And it was impossible to raise the blade. So unless we were cutting a putting green, this mower was useless. I brought it back, explained again what the issue was and this wasn't my mower. It appears to be my engine placed on a different mower. They took it back to fix it again. I called 4 days later to check on the mower, again met with insistence this was my mower. The person on the phone said they would not "get involved with this" and referred me to "Scott" but he was on vacation to call back the next day. I was unable to due to my schedule so I stopped by on the third day. I asked for Scott in the service area, a nice lady helped me and called him, where I spoke to him on the phone at the shop. He said, "I don't know what to tell you, this is your mower" and basically that I was to take it. I asked for my money back - at this point keep the mower because it isn't worth my aggravation. He said, "That's not going to happen." Ok - so what are you going to do to fix this problem. He asked for my sales receipt for my 5 or 6 year old mower - sorry I don't have such a thing at this point. He then said it was just a Walmart mower (which I believe is where I bought it) and if I look at what they sell, I will see that this is the right mower. I found the same mower that I had online but he insisted that was just an online picture. Walmart also sells this style that he states is mine. He even suggested that my 68 year old mother (who actually did the initial drop off for me) brought the wrong mower in. So she either swapped mine for someone else along the way to the shop or magically found one with the exact same problem mine had - a broken wheel. Really? Or maybe my mother took the mower apart and swapped the deck herself before bringing it in? Yes, all perfectly reasonable explanations. I suggested that maybe while it was being fixed, the technician put it back on a wrong deck? Sounds much more plausible to me. Scott then told me they only ever work on 1 lawn mower at a time, so that explanation was impossible. I find it really hard to believe they only work on 1 mower in their entire shop at a time - but I've never seen them work so I'll humor that level of his ridiculous story. Scott then asked what their motivation would be to change the mower deck. I have no idea - it is possible that it was human error and completely accidental. He won't hear of any such thing. Never mind this mower is the wrong color, rusted and the paint is bubbling where the rust is trying to pop through. None of which was there on my deck. Oh, let's not forget that the handle doesn't fold down over the mower. When it was transported to him, the handle was folded over the mower so the truck bed cover could be closed. If for whatever reason you decide to waste your money at this business, please take a photo of your equipment when you drop it off because who knows what you will get back in return. I dropped my mower off June 22, 2020. It is now August 14 and I still don't have my mower back. read more

This place I get my work equipment service at everything from chainsaw to other power equipment they seem to have a good parking department and was able to custom order my chainsaw this place was helpful and well staffed. The parts department does special orders. read more

Boone's Power Equipment - Road sign - Nurseries & Gardening Near Me - Brookville, Ohio

Before making my purchase of the Honda HRC Commercial lawn mower I contacted several other dealers and none compare to Boones. They made the experience a great one from start to Finnish. Before you make a decision on a new mower or anything else in landscaping equipment..I highly recommended Boones and all of their staff. #1 in my book. It will be our go to place and will be yours too once you give them a shot to serve your needs. read more