Wish I could leave NO STARS. I've been attempting for several weeks to get a military discount…read moreplan. I was told over the phone by T-Mobile that I needed to go in person to verify my military ID. I drove to this location and the older gentleman was EXTREMELY rude and condescending. He kept telling me that I did not know what I was talking about, and had me call T-MOBILE services to prove to him that we were told to come into the store. He did not even stand to greet us when we entered, he just sat the entire time speaking with his lady friend who was NOT currently conducting business as a customer. He said "IVE BEEN WORKING HERE SINCE 2005 I KNOW WHAT IM TALKING ABOUT", if he has been with the company for so long why is his customer service to terrible? When the other gentleman came to assist us he stopped him from helping us. I will not be returning to this location.

Two beards guys are very rude and pushy, the whole stores has a weird vibe and they treat customers…read morewith attitude. The T mobile store in Bellville is much nicer.

Fast service and very helpful. The guy that helped me out seemed very knowledgeable. I thought I…read moremight have to replace my phone but they were able to fix me up !

I got a front and back screen replacement on my iPhone 14 here yesterday. It looks like they gave…read moreme a brand new phone, I can't believe what a great job they did.

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Left phone for a week.Had battery and charger port replaced. Don't think so. It did nothing. Go…read moresomewhere else.If I could it would get 0 stars

From the owner: We have been in the cell phone retail and repair business for over 18 years ,very knowledgeable…read moreweather in hardware & software related issues.We have a wide variety of cellphone and plans such as Verizon’s-AT&T-Ultra Mobile &Boost mobile .We are a one stop shop stop by and check us out .Looking forward to give you the service you deserve.Phone factory one fact .

We recently came over from AT&T for reasons I won't speak…read moreto. Justin was our rep, he is outstanding, I cannot speak highly enough of his service and patience. My son drove in from AR to do this transfer, Justin stayed an hour past his normal quitting time to assist us. My son was a former employee of the above mentioned company so we knew what we needed and wanted but Justin made it even easier. In fact, I had an issue and had to go in the next day and another rep assisted me. Then I stopped in the following day and every rep there took the time to speak to me. The store manager should be extremely proud of their team. You are obviously doing something right. I am in sales so I don't throw out praise lightly. Top notch service by Justin and everyone.

The salesmen utilize high pressure sales techniques and lie out of the side of their mouths. The…read moreDEI hire that tries in vain to keep up with the rest of the staff is rude, ugly and disgusting in the way she speaks to white men because she apparently has some chip on her shoulder about something. Glad I cancelled my verizon service after being manipulated, lied to, and disrespected.

Went in here several months ago with a cracked screen. They fixed it same day. They even offered…read moreadvice on future phone purchases.

From the owner: Phone Pandora serving the community for 18 years offers a wide range of wireless services…read more Specializing in mobile cellular phone and tablet repair our experienced technicians can fix your phone or tablet in under 20 minutes in most cases. Phone Pandora is a MetroPCS agent as well and offers the full line of Metro PCS products and services. We offer Apple and android products and carry over 40 handsets in any one of our seven locations.

I rarely leave negative reviews, but I feel obligated to warn others about my experience…read more On March 28th at 9:00 a.m., right when the store opened, I went in to upgrade my grandfather's phone because it had been lost at the hospital after his surgery. His previous phone was completely paid off, so all I needed was a simple upgrade on his line. The associate working that morning was friendly, but I made my instructions very clear. I told her exactly which phone my grandfather wanted. She asked if I wanted insurance, and I specifically said no because this was the first time he had ever lost a phone. She also offered to lower my bill, and I told her not to make any changes to my account. I explained that my husband handles our AT&T account because it's under his military account, and I'm only an authorized user. I specifically asked her not to touch anything other than upgrading my grandfather's line. The transaction appeared to go smoothly, and I left the store. The following month, our bill was slightly different, but I assumed it was due to prorated charges from financing the new phone. Then, in May, our bill changed again. When we reviewed our account, we discovered that the associate had made unauthorized changes. She had: * Removed three Next Up programs from three completely different lines on our account without our knowledge or permission. * Added AT&T Home Protection for $25 per month, something we never requested. * Added insurance to my grandfather's line for $20 per month, even though I had clearly declined it in the store. I later attempted to upgrade those three lines, only to find out the Next Up programs had been canceled. AT&T was able to show me that those changes had been made during my visit to the store. I returned to the store and spoke with a man who told me he had recently transferred there from another location. He informed me that the previous store manager and employees had been fired for doing things like this to inflate their sales numbers. He asked me to text all of the account information to his AT&T work phone so he could forward everything to the district manager. I sent him everything he requested. A week later, he told me the district manager was working on it and that someone would contact me the next day. Two more weeks passed with no response. I followed up again on July 13, and I still have not received any reply. Because of these unauthorized changes, I'm now out the money I paid for the Next Up program over the past year, and I can no longer upgrade those phones as planned without paying them off first. No one from this store has taken responsibility or offered a resolution. I contacted AT&T Corporate, but because this location is an authorized retailer, I was told I have to work directly with the store--which has completely ignored me. Be extremely careful if you visit this location. Double-check every change made to your account before you leave and continue reviewing your bills afterward. My experience has been incredibly frustrating, and I would not trust this store with my account again. I will also be posting screenshots of my text conversations with the individual who claimed he would help resolve this issue so others can see how this was handled.

I would absolutely never patronize this store again. First, its an authorized ATT Store not a…read morecorporate store. ATT Corporate stores have more integrity and transparency. I had to learn the hard way. Absolutely and totally untrustworthy. Find a ATT Corporate store.

T-mobile has by far the worst service. Not costumer service. Actual connectivity. I've had AT&T and…read moresprint before. They were both better in the 1990's than T-Mobile now.

Me and my wife switched to t mobile from verizon and over all are pretty happy, saved a lot of…read moremoney and we got new phones. The staff was very friendly, polite, and well trained. I plan on coming back to this shop if I have any problems with my bill or service. T mobile may not have the best coverage but they do have a fantastic plan.