Wish I could leave NO STARS. I've been attempting for several weeks to get a military discount…read moreplan. I was told over the phone by T-Mobile that I needed to go in person to verify my military ID. I drove to this location and the older gentleman was EXTREMELY rude and condescending. He kept telling me that I did not know what I was talking about, and had me call T-MOBILE services to prove to him that we were told to come into the store. He did not even stand to greet us when we entered, he just sat the entire time speaking with his lady friend who was NOT currently conducting business as a customer. He said "IVE BEEN WORKING HERE SINCE 2005 I KNOW WHAT IM TALKING ABOUT", if he has been with the company for so long why is his customer service to terrible? When the other gentleman came to assist us he stopped him from helping us. I will not be returning to this location.

Two beards guys are very rude and pushy, the whole stores has a weird vibe and they treat customers…read morewith attitude. The T mobile store in Bellville is much nicer.

Fast service and very helpful. The guy that helped me out seemed very knowledgeable. I thought I…read moremight have to replace my phone but they were able to fix me up !

I got a front and back screen replacement on my iPhone 14 here yesterday. It looks like they gave…read moreme a brand new phone, I can't believe what a great job they did.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I have been a Boost customer for many years, I received a text a regarding discount on a new phone…read more I arrived at the store, and was assisted by Mei, she was extremely helpful and knowledgeable helping me activate and transfer my data to my new phone. She answered all of my questions and concerns and made sure I received all of my discounts for my phone and protective case. I am very grateful for her help and professionalism. I am very pleased with my new phone it is amazing, and Mei got me a great deal.

The customer service here is amazing and if you have issues the owner will work with you to fix…read morewhatever the problem is. The staff are friendly, courteous, professional and tactful.

Left phone for a week.Had battery and charger port replaced. Don't think so. It did nothing. Go…read moresomewhere else.If I could it would get 0 stars

From the owner: We have been in the cell phone retail and repair business for over 18 years ,very knowledgeable…read moreweather in hardware & software related issues.We have a wide variety of cellphone and plans such as Verizon’s-AT&T-Ultra Mobile &Boost mobile .We are a one stop shop stop by and check us out .Looking forward to give you the service you deserve.Phone factory one fact .

We recently came over from AT&T for reasons I won't speak…read moreto. Justin was our rep, he is outstanding, I cannot speak highly enough of his service and patience. My son drove in from AR to do this transfer, Justin stayed an hour past his normal quitting time to assist us. My son was a former employee of the above mentioned company so we knew what we needed and wanted but Justin made it even easier. In fact, I had an issue and had to go in the next day and another rep assisted me. Then I stopped in the following day and every rep there took the time to speak to me. The store manager should be extremely proud of their team. You are obviously doing something right. I am in sales so I don't throw out praise lightly. Top notch service by Justin and everyone.

Stepping foot in this store is one of my biggest regrets in life. They will tell you any lie to…read moreyour face to get you to sign up with them knowing full well corporate will not honor any of their promises. The AI they use to analyze your bill makes giant mistakes that will cost you thousands of dollars if you aren't careful. The manager won't do anything to make it right. If you are a business owner, stick with ATT or Tmobile because it is not worth it to miss out on two weeks of work just because these clowns don't know how to communicate with their corporate office.

Went in here several months ago with a cracked screen. They fixed it same day. They even offered…read moreadvice on future phone purchases.

I had a phone in need of a minor repair of a new lens. I stopped off at a national chain store that…read morehappens to sell batteries. That place was a major disappointment as it seemed to be that he was trying to scam me. I needed a lens and the price was the same as replacing the entire camera. I went on line and found this place and called. I do admit I was less than impressed how they handled my call at first and couldn't get a straight answer from anyone. I did however stop by and talk to different people and was taken care of very well. They were able to fix my phone on the spot and for far less, like $100 less, than what they wanted at the other place. This is now my go to place for all my cell repair

I rarely leave negative reviews, but I feel obligated to warn others about my experience…read more On March 28th at 9:00 a.m., right when the store opened, I went in to upgrade my grandfather's phone because it had been lost at the hospital after his surgery. His previous phone was completely paid off, so all I needed was a simple upgrade on his line. The associate working that morning was friendly, but I made my instructions very clear. I told her exactly which phone my grandfather wanted. She asked if I wanted insurance, and I specifically said no because this was the first time he had ever lost a phone. She also offered to lower my bill, and I told her not to make any changes to my account. I explained that my husband handles our AT&T account because it's under his military account, and I'm only an authorized user. I specifically asked her not to touch anything other than upgrading my grandfather's line. The transaction appeared to go smoothly, and I left the store. The following month, our bill was slightly different, but I assumed it was due to prorated charges from financing the new phone. Then, in May, our bill changed again. When we reviewed our account, we discovered that the associate had made unauthorized changes. She had: * Removed three Next Up programs from three completely different lines on our account without our knowledge or permission. * Added AT&T Home Protection for $25 per month, something we never requested. * Added insurance to my grandfather's line for $20 per month, even though I had clearly declined it in the store. I later attempted to upgrade those three lines, only to find out the Next Up programs had been canceled. AT&T was able to show me that those changes had been made during my visit to the store. I returned to the store and spoke with a man who told me he had recently transferred there from another location. He informed me that the previous store manager and employees had been fired for doing things like this to inflate their sales numbers. He asked me to text all of the account information to his AT&T work phone so he could forward everything to the district manager. I sent him everything he requested. A week later, he told me the district manager was working on it and that someone would contact me the next day. Two more weeks passed with no response. I followed up again on July 13, and I still have not received any reply. Because of these unauthorized changes, I'm now out the money I paid for the Next Up program over the past year, and I can no longer upgrade those phones as planned without paying them off first. No one from this store has taken responsibility or offered a resolution. I contacted AT&T Corporate, but because this location is an authorized retailer, I was told I have to work directly with the store--which has completely ignored me. Be extremely careful if you visit this location. Double-check every change made to your account before you leave and continue reviewing your bills afterward. My experience has been incredibly frustrating, and I would not trust this store with my account again. I will also be posting screenshots of my text conversations with the individual who claimed he would help resolve this issue so others can see how this was handled.

I would absolutely never patronize this store again. First, its an authorized ATT Store not a…read morecorporate store. ATT Corporate stores have more integrity and transparency. I had to learn the hard way. Absolutely and totally untrustworthy. Find a ATT Corporate store.

T-mobile has by far the worst service. Not costumer service. Actual connectivity. I've had AT&T and…read moresprint before. They were both better in the 1990's than T-Mobile now.

Me and my wife switched to t mobile from verizon and over all are pretty happy, saved a lot of…read moremoney and we got new phones. The staff was very friendly, polite, and well trained. I plan on coming back to this shop if I have any problems with my bill or service. T mobile may not have the best coverage but they do have a fantastic plan.

I live downtown and getting to clayton I store is a pain not a fan of the galleria . I dropped off…read moremy phone at the Culinaria downtown, a service rep was there working on the drop box , he took the time to assist me and they repaired my phone ( missing button and severely cracked screen) in less than 24 hours. Next day, I went to pick up my phone and the equipment was still under service. The same repair /service rep personally delivered my phone from the Fairview Heights location to my condo downtown STL and this was during the huge storm that passed through town! ~~~~EXCELLENT CUSTOMER SERVICE~~~ Convenient , Affordable, and professional My total Cost 170$ Apple Store over 200 $ By appointment only and a 4 day wait.

Excellent service. I dropped by phone in the lake on Friday morning. I grabbed it, opened it, let…read moreit dry under a fan on it for 24 hours, then restarted it on Saturday morning. At first, everything worked perfectly. I thought I had gotten lucky and dodged a bullet. But, later that day, the display went out. Some friends recommended Foxpaw for the repair. I calling Foxpaw and discussed my situation with a customer serve person, I dropped my phone in a kiosk Saturday night for their water treatment service. Before noon on Sunday, Foxpaw reached out to me with two emails to tell me they were having no problem with my phone and to call them for further direction. In that conversion, the customer service person said that they did not recommend their water treatment service if the phone is now working. They warned that intermittent screen display problem could continue since it had been submerged in water. But, she offered to refund my fee and make my phone available for pick up later that afternoon. It was ready before promised and has been working perfectly.....let's keep hoping. I couldn't ask for better service. My only problem was what that touch screen at the kiosk would not register my touch selections unless I pushed very hard on the screen and it took many, many, many swipes to get the card reader to read my credit card.