My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Their product, the WiDirect, changed the way my company did business. It is cost effective, very…read moreintuitive, and scalable with all our company's needs.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

Nate Our cable guy was incredible!…read moreHe went above and beyond to get it right.The installation is beautiful and high speed internet connection is very good

U can't get in touch with anyone unless u want to pay your bill. They hang up on u when u let them…read moreknow u have a problem or want to cancel their service. Took me 3 hours to get them to cancel my service. They give u a boost when u have a problem with the internet and then reduce it. I canceled my TV service years ago because they never could get service to all the TV's.

Switched over a year ago from another carrier and have had nothing but a positive experience with…read moreTalkie. They are prompt, courteous, affordable, reliable and almost zero interuptions (when there are interruptions, its crazy brief). Most recently, I planted a tree and cut the service wire----after stopping into the office to confess, they had it fixed before I got home (within the hour) and at no charge which I expected to pay for. They suggested I do a review and they have earned every ounce of praise!!!

Great experience so far. They coordinated everything in advance, gave me an actual time for my…read moreinstallation (unlike cable companies), showed up on time and were great. They had to run a line through my yard but I can barely tell they were there. My previous service would randomly just stop. And the equipment was ancient. My service now is actually cheaper and much faster. If you work from home (or are trapped at home during CoronaVirus) you should check them out.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

NetBlazr is dead and was bought by Gigstreem in 2022 and are actively running it into the ground…read more Since their purchase my internet speed plummeted and I would regularly have the internet drop out. About a month ago my internet stopped working and stayed that way for a week straight. I called daily and was given the run around that it is a "server issue and will be fixed soon" but they could never tell me exactly when. I eventually talked to a technician who told me Gigstreem is actively trying to lose NetBlazr customers who were grandfathered into a lower price. That and they just don't care enough to pay for technicians to fix issues so anything that goes wrong takes weeks to fix. After a week of back and forth and no internet I cancelled my service and signed up with another company. The outage started at the start of July and I had paid for a full month of internet so I demanded a refund as the internet didn't work at all after I paid. I was told I would receive one but it never came. I called a dozen times over three weeks and was told "the finance team is working on it". Eventually I gave up and had to file a charge back with my credit card company. This internet provider is completely broken and doesn't care about you in any way. I hate to say it but even comcast is better and I really hate them. Stay far far away from this company.

Worse service ever, overpriced for what you pay for. Constantly going out, I pay for the highest…read moreservice and I get spotty connection if I have over just 2 phones connected to it. Cant wait to not have to use them anymore.

This is literally the worst internet service ever. Customer service is not helpful. They charge…read morehidden fees and the internet drops daily. They need to be shut down and put out of business.

Since relocating to Delaware, we have been using Mediacom Xtream for TV & Internet for about 14…read moremonths. Prior to that we had used Verizon Fios and Comcast/Xfinity. During the majority of the time we have had Mediacom, the quality of TV and Internet performance has been very good to excellent, and the quality of technical support has been excellent. Pricing was slightly higher than we have paid for similar service in the past, but comparable. However, since our initial honeymoon period ended (after 12 months) the price has jumped by 20%, and the quality of service has plummeted. In the past week, there were two days when Internet service was completely down for several hours, and two additional days when it was out repeatedly for multiple short 10-15 minute periods throughout much of the day. Technical support is still very good, but on a house call to "upgrade" my service a couple months ago, the tech was going to replace my TV set top box with a new wireless-only box (i.e. no hardwire Ethernet connection) and I declined--choosing to keep my current hardware instead. While going wireless/WiFi is very versatile and convenient when it is working well, it makes no sense at all for Mediacom to abandon the Ethernet connection--which is by far the fastest, best, and most reliable interface--altogether. That technical decision by Mediacom is bound to cause them headaches in the future and result in a long term decrease in customer satisfaction. I am glad I was able to stop the tech before making that change on my home network. If the price did not increase by as much as it did after the first year (sort of a backhanded anniversary "gift" from Mediacom!) I would find it easier to overlook the performance issues and the attempt to implement an arguably unwise technical migration (to a wireless-only network) on my network. Unfortunately, in coastal Delaware there is currently no competition for the internet and TV business. Still, I I would hesitate to recommend Mediacom with any degree of enthusiasm, and I will be looking to replace them at the earliest opportunity.

Terrible service. Modem says online (4 lights), EERO has its white light (online) but service…read morestalls. Speedtest shows over 500ms on upstream. The whole 100+ ms on downstream is crazy for cable. I had Verizon Fios and we were at 12ms on the downstream... AND IT WORKED! image attached is the speeds for the 1 gig service... wtf right? Verizon was 960mb+ the latency on this test is the best I have ever seen. 63 ping... so terrible.

Verizon Cambridge,MD has poor service reps. They don't greet you, or simply don't want to help…read more Do yourself a favor, go to Salisbury store.

there is no yelp page for the one in 706 Cambridge plaza, so I got to leave a review on this page,…read moreso this doesn't reflect the one on sunburst highway. I Walked into the Verizon store near powerhouse gym today and the woman there, was extremely rude and condescending. She was some black woman with long braids. Go to the Verizon by the highway instead. As I said I got no choice but to leave the review on this page because the other one in Cambridge had no office yelp page. This is what it looks like.