These folks are experts at everything phone, tablet & computer related!…read more I have the lifetime warranty on my screensaver since I've been known to crack a few. They replace it every time no questions asked. I've also stopped by with what I'm sure they think are silly questions, but they're always extra helpful & patient with me!

Recommend wholeheartedly!…read more When told it would be "impossible" to recover all of the photos from our Antiguan reunion after my phone took a swim and wouldn't turn back on while on vacation, Oliver at Experimax went above and beyond! Apple Store wouldn't touch it. Best Buy wouldn't touch it. Experimax was willing to do everything they could to help recover these priceless memories (iCloud hadn't backed up since we had departed). Oliver was real, honest and kept me posted every step of the way during the liquid cleaning process. Under-promising and over-delivering in timeline, at his own expense (working late). If you are looking for iPhone repair, iPhone water damage repair or any mobile phone repair in Fredericksburg, this is the place to go. I couldn't find any recommended place in Virginia Beach and Experimax in Fredericksburg was so highly recommended by the professionals I spoke with, I made the drive and am so glad I did.

Hossain is amazing.Made sure I was very satisfied and I always come here...Keep up the great work.read more

Good price, good service!…read more One tip is to check your technology. I never received a message that my part was in. When I went into the store I was told that a message was sent. This was almost three weeks later. After leaving a little upset, I returned to pick up my phone when it was finished. The tech apologized to me for being rude and after discussing my HTC one, I left happy.

Poor quality repairs. We took our X-Box series x to them to repair multiple times and the repair…read morenever last. The repair is nothing but a $150 bandaid. They have no idea how to correctly repair the unit. Do NOT use these morons.

I had some milkshake on my chin, and Taliaferro pointed it out to me politely. Stupendous customer…read moreservice. I will be returning to this location.

It felt like they didn't want to help but just figure out a quick way to get you out. Suggesting…read moreyou use the app is nice but then I had an issue with the app and had to return. Then, I waited 10 minutes before I asked somebody to sign me in even though there was a guy that asked his coworker in front of me if he had checked us in. After his coworker nodded with a "no", the guy just walked away. I eventually spoke up since it didn't seem the staff was on the same page with checking people in. I get it was busy but checking people in instead of accidentally checking someone else in that came in afterwards isn't the best impression. I needed something for an account and it could have been partially resolved there but then I was told to call customer service. I guess if you're not signing up for a plan then you're less priority. Glad I was working on getting a transfer pin. At least now, I don't have to worry about coming back! I suggest going to a different T-Mobile...or just go to your app. Good luck!

Learned my lesson do not use fake apple screen if you want it to work again. Had a simple cracked…read morescreen replaced and had to end up taking it for a genuine Apple repair. The fake screen overheated and would not charge and had a blue hue on the screen. DO NOT RECOMMEND.

I highly recommend this place if you need your phone repaired. Went in not sure if my phone would…read moreeven be fixable due to the water damage. The guy named Musa was excellent. In 15 minutes he was able to repair the broken glass and water damage. Thank you so much Musa! Reasonable price. Highly recommend 5 stars hands down!

When I purchased my phone 6 months ago, I specifically asked for a model with a shatterproof…read morescreen. Much to my surprise, my screen shattered this past November. When I went to ask about the problem, I was told the employee who had sold the phone had recently been fired (also for lying to customers to make sales). And despite their acknowledgement that I had been mislead, I was told I would simply have to pay to have my shattered screen repaired or replaced. I was told they would take care of the problem ONLY if I could provide recorded proof I was lied to. As if I go around recording all my transactions on the off chance the sales associate will outright lie. I escalated the matter through district and corporate levels. Now, it's the middle of January and I still have a broken phone. I was given two options - they would pay the deductible on the shattered screen (but could offer no assistance if it broke again during my contract). OR if I wanted to pay off the remaining neatly $500 on my broken phone, they would start a new contract on a new phone at FULL price and provide several additional hardware upgrades I neither need nor want. The situation is still not resolved, and their communication during this time has been severely lacking. All I want is what I asked for - a phone with a shatterproof screen. I told them I would be happy to have this one fixed with the reassurance that if it breaks again I will be covered. Or to start a new contract on a shatterproof phone at full price with the balance on this one paid off. They have this far been completely unwilling to stand behind their service in the face of their own admittedly deceitful former associate. Needless to say I am incredibly unhappy with the way I have been treated. Caveat emptor, people, as this store apparently will not stand by their customers even when they know themselves to be at fault.

Talk about amazing. Every time I go in I end up coming out with more than expected- because they…read moreare that amazing! Every time I go in with a problem, and bawling my eyes out (drop your phone in water- you'll see what I mean), they have been so patient with me, and helped me out. They also are so personable, and really care about customers over product. I went in yesterday to get a new iphone- and they helped me with any questions I had, and made sure I got the best deal I could! They were so helpful- that I had to let them know I only needed one person to help me! Any time I needed something- they all would jump up to help me. JUST AMAZING!!! Very lucky to have found this place, would choose over central park location any day.

Replaced cracked iphone screen. The process didn't take long. Was reasonable price. The staff was…read moreFriendly and helpful.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.