Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Horrible! The information on their site for selling a phone is NOT what they say when you go into…read morethe store!

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

While the reps seem friendly and knowledgeable, they added unnecessary charges to my account. As a…read moreresult I had to spend more time with AT&T to get them to remove it. Also, I traded in two old phones, never received the credit I was promised. I called customer service about the issue and was told I would see it on my next bill. Nope never happened. Now I have to spend more time on the phone dealing with this issue. Worst experience ever.

I went to the store to ask for a plan and the phone and the boy who was attending did not show any…read moreinterest in helping us, first because we had to wait a while for him. and when I asked about my plan he gave me a lot of thought and then he told me that he did not have the phones that I was looking for. and in no time He leave his hearing aids. He was more concerned about closing the store than attending us... Wednesday 14, 2018 7.30pm

Thanks to Julian, our phone setup went well. He was so nice to work with, and helped with some…read moreissues we ran into. Thank you!!

I recently moved to T-Mobile from Verizon after 10 years with Verizon. Verizon loses your online…read morepayment. takes 6 days to locate it and then bills you a late fee while the payment was in their possession from day one. After I left Verizon they sent me a final bill which I attempted to pay online with no success because they deleted my phone number in their database. This subsequently took visits to 3 different Verizon stores where they informed me I had no closing balance and to ignore all Verizon following correspondence. What a sh-t sh-w. Find another carrier. Kurt S Aerospace Engineer

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Scammers! Took a Playstation in for repairs, they charged my CC, said they fixed the disc drive and…read moregave me a completly different playstation in return. I would not accept the dirty, non working console and they tried saying "this was the one I took in." Filing a complaint with the BBB, CC company and the Springfield Sheriff's Office. Beware of Ali and Fraz Khalid. Thank you.