Let me just make sure everyone knows the title of this location - it is called the Xfinity STORE by…read moreComcast. The wonderful team members in this store are all well equipped to handle the setup of new service for TV, internet, home phone, home security, and now cell phones. There is a great group of friendly, knowledgeable people here that will be able to help you every step of the way. You can also add to your existing service, as well and return and exchange equipment if you've cancelled service or if something isn't working. What they DO NOT do in this STORE is deal with billing and technical issues. They can help explain your bill, and they can set up a technician to visit your home, but they cannot issue you credit or fix your technical issues. I think that is the number one thing everyone needs to realize before coming to this store. I understand that the company can make a lot of things a headache, but don't take it out on the wonderful folks that work in this store. It's not fair to them. I would recommend calling the Corporate Customer Care line (215-665-1700) if you have pressing billing or technical issues. If you go to this store for the right matter, you'll leave very happy.

Change my address to 15 Swanty Johnson Road…read moreUncasville, CT 06382 Review is negative in that I couldn't find 1 item that I was looking for namely men's flannel shirts.

I would give a BIG FAT ZERO, but that's not an option The WORST customer service ever!!!!! You…read morecan't get ahold of anybody. The automated system asks you to press 1 or speak and it doesn't work. She keeps repeating and repeating and repeating. they don't post a phone number on the store locations. The one phone number for a store just hangs up on you. Finally got ahold of somebody that had broken English and NO CLUE what she was doing and never resolved the issue after 45 minutes and told me to contact the manufacturer. For the amount of money we pay each month, we deserve better service than this!

Absolute worst - no interested in serving - I was coming from Att with 2 phone lines and now I am…read morestaying right where I am. These guys in this store were arrogant and had no desire to help us. We walked out and not going back

I called the online phone number to discuss my bill increase. The representative Keith was…read moreextremely helpful, not only did he painfully listen to every question or comment I had over a 2 hour phone call he also exceed my expectations by updating my plan with an additional service while also maintaining my maximum budget. I can't express how refreshing this was to have a service member spend as much time, as patiently as he did, and be able to end the call happily, having every and all possible doubts reassured and addressed. Kudos to Keith for stepping up as a true "Customer Service" representative.

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

Samantha Richards is the epitome of customer service. She is knowledgeable, personable and very…read moremuch in demand. If you get lucky enough to have her take care of your issues, you will be in excellent hands. A shout out to the rest of the team as it is well deserved. You all work hard.

I turned in my modem to the store in July and requested to cancel my internet services. It is now 2…read moremonths later and I have continued to be billed for internet that I do not use or have the equipment to use. If you enjoy being lied to, cheated, and stolen from go with Xfinity!

I am probably too upset to write a review right now, but I am so frustrated with the absolutely…read moreterrible service at this location! I went there 2 days in a row and got ZERO SATISFACTION on either visit. I had my purse stolen, which included my wallet, of course. And they won't give me a new SIM card for one of the phones that was in my purse because I don't have valid ID! How am I supposed to have valid ID if my purse was just stolen along with my phone????? I had a photocopy of my drivers license and I had a just expired passport along with me, but that wasn't good enough for them! That was yesterday. Today I return with the replacement Drivers License that DMV actually got out to me quickly and they said I arrive too late to get Service! It was 4:50 on a Sunday they're open until five as far as I'm concerned they're still open for business and knowing that I was in there just yesterday and couldn't help me. They should have at least tried to do something to get my phone working again today, but did they? NO! And then they actually wanted to make an appointment with me for tomorrow. I told them "like my schedule appointment went so well yesterday?! I'm not coming back here three days in a row that's ridiculous and unacceptable!" I'm going to try a different Xfinity location...And hopefully will get better service. Their attitude and customer service is so poor I want to give them zero stars!

I arrived at the store around 10 minutes before it opened and decided to go get a snack right…read moreacross. I noticed the line that was building outside the store, and to be honest, I was worried for a moment. When I stepped inside the store people were lined up and the line had gotten longer. A worker was standing at the end putting us on a waiting list. This line was moving at a good pace. The store had two agents working. The waiting was not long. The customer service was good. I came on a bad day. Xfinity was having issues with its systems. The person working the counter tried their best.

Gabriel is an outstanding employee. He accomplishes in minutes while others are cold and…read moreunknowledgeable at best. Thanks, Gabriel for your attention to customers and their needs!

If you need to drop off equipment, don't do it here. These guys will make you wait 30 minutes for a…read morerepresentative to become available when there are multiple people standing around doing nothing. All this for a one second scan and print receipt. I have returned equipment here before it was easy peasy. This experience was horrific. Makes the DMV look like the Ritz Carlton. I've had issues with customer service for Xfinity via the phone for years, but in person was always fine. This experience was a nightmare. Refused to even get their manager when requested. One star is way too generous. Will never return.

Never had I had an moment like this in an Service store. I…read morejoke not, in and out under 3 minutes with new device in hand and on my way. Shoutout Julio, super attentive to me and another patron. His energy was palpable and should be recognized. Thank you Julio

I do not suggest them. This is the worst customer service. Plan on being verified every connection…read morethey transfer you to. Then get transferred again. I spent 140 mins on phone trying to get them to fix sending me a broke phone for my replacement. If I could I would be gone. This is my second line wish I didn't let them lie to me about how great there services are. And don't get tricked into upgrade every 6 months. Yeah you can if your phone is paid off. Joke ass scam

Very low key one on one. My questions were clearly answered. I was advised about other group…read moresessions if i needed. Very helpful. Thank you

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

Pros Quick Cheaper…read morethan the Apple Store. Cons Screens feel cheap, are off color and phone alerts you that it has non oem parts Got a hairline crack first time I dropped my phone, even when in a case.

Update: I spent all day Friday at the Apple store in Town center who confirmed that TECHY broke my…read morephone and gave me a full diagnostic report to bring to the police for when I file a civil suit. BUYER BEWARE!!!! I went in to Techy this afternoon as the back of my iphone was cracked due to an old and bad battery. I went in to Lamar who told me he could fix it no problem as well as replace the battery. While he was taking down my information, I received a phone call and Lamar heard the entire conversation and knew my phone was working just fine - there were no problems with the phone itself, just the cracked back. When I went to pick it up three hours later, it was NOT WORKING AT ALL. I asked Lamar for help several times and he told me he was too busy. I left the store and then went back in and demanded he look at it. He told me it was my carrier, I knew it was NOT the carrier as it was working just fine as I said. I ran quickly to Xfinity in the same plaza and at first they said it was not working because I had no Sim card, (Lamar removed the SIM card and did not put it back) so I ran back over and Lamar swore he did not touch the Sim card. I went back to xfinity and they were kind enough to give me a new SIM card but the phone would not work at all. They said they had never seen all the error messages, they called their top guy in to help me and he could not fix anything, he called HQ and said that TECHY definitely broke my phone and the only hope I have is the apple store. I went back to TECHY and again LAMAR would NOT look at my phone and told me I was crazy and he did not touch the card or do anything to my phone. Um, why is it now broken? I am now home at 8pm with no phone, no back up phone and will go to apple first thing in the morning. I am so upset, I should have gone to APPLE in the first place. DO NOT GO HERE - they are extremely incompetent and RUDE. I can not believe they get any good reviews. I just went in and re read the reviews and apparently I am not the only one whose phone they broke. Read the bad reviews before the good ones, I wish I had. I am giving one star so this goes through, but if I could i would give MINUS 1000.

Terrible Experience - Avoid DirecTV…read more Waited 3 weeks for installation. Five techs came--one damaged my wall, another was rude and unhelpful, and only one out of five TVs ever worked. I ended up canceling the service out of frustration. Customer service told me I'm responsible for repairing the damage and returning the equipment myself. Worst experience ever. Would not recommend AT&T/DirecTV to anyone. I rated them a Zero !

Katherine (Customer Service) was fabulous She stayed on the…read moreline patiently with me until we worked the problem She was great