Shoutout Carlos, Angel (and their manager) for the amazing service! They were extremely patient as…read morewe upgraded 4 iPhones and 3 Apple Watches. They explained everything we needed to know and found what worked best with our plan!

I decided to go to this T-Mobile for service on a screen protector for my iPhone waited 14 days…read morebecause it was being mailed to my home still haven't received it and their answer to me is sorry you'll have to come back and wait in line again to process your order again this doesn't seem to be great service

They've been friendly, quick, and reliable in fixing anything from clogged charging ports to…read morecracked screens

Dropped off a PS5 because it was cutting off randomly. They had it for 3 days and couldn't recreate…read morethe issue....Needless to say, they still charged me a fee for what amounted to nothing. So, they returned it to me and the same day it cut off and never came back on.......I also had to make a second trip because they removed my stand and forgot to put it back on.....Weeks later, I simply purchased a new PS5 but keep the old one. Did some research and found that it might be experiencing a power supply issue. I ordered a new power supply and installed it........Fixed. This is a service they offer but when I mentioned it, they said it would cost additional money to be shipped out and had no timetable on when it would be completed. I fixed it in 30 minutes....The only positive, they were very polite...I just wish they were as knowledgeable as they were polite.

The delete key on my MacBook Pro stopped working on my work computer, so I had to quickly get it…read morefixed. I spoke on the phone with them first and made an appt for the next morning to get it looked at. The total charge included getting my battery replaced as well, which is something I've needed for the last year. Luckily for me it was a great 2 birds one stone deal. They did everything by the next business day and everything worked as expected. 50% deposit and balance upon completion. Super straightforward. The best part is that they are professional, communicative, and you can tell they aspire to high quality all around in their operations. I'll be coming to them next time I need a repair or upgrade. Excellent work.

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

Reached out to Alan about fixing the HDMI port on my nephews PS5, I took it to Alan on Saturday…read moreand it was fixed by Monday, I plan on taking my own PS5 to get it cleaned by him!!

After discovering the computer shop I previously used was closed, I submitted in inquiry on Yelp…read moreregarding a battery for my computer. Alan responded quickly and was willing to assist. He examined my computer, ordered the battery, replaced it and made sure everything was working properly. I am glad I found him here on Yelp and will return to him for future computer needs.

I called to ask if they could repair my stereo which recently stopped working after a power outage…read moreand they asked if it was prior or after 1980. I let him know it was built after 1980 and he kindly referred me to someone else, Electronic Engineers Inc in Chicago. I really appreciated the fact that he just didn't tell me know and gave me an option to look into once the other place opens tomorrow.

(Let me preface this by saying I had been looking for a vintage audio repair business for six years…read morealready, and I was definitely okay with waiting a few more months to get my stereo receiver repaired. That being said, it was well worth the wait!) Just got my receiver back yesterday and it's functioning like new! It also looks fantastic with the upgraded front panel lights installed. Very happy with the service. Vince responded to messages within 24 hours (which, for me, is a huge plus) and the cost for the repair was what I had estimated - so no surprises. If you have a piece of vintage audio equipment that you want working properly, definitely check out Pure-Grooves!

I am along time customer at cricket in Lyons il I bought a lot of phones from the.i had a problem…read morewith my phone and I took it to them to see if they could fix my phone. They have new girls in their all the tim. short girl with the tattoos looked at my phone and said I need no one so she tried to sell me a 2015. I told her I would go somewhere else she said that's on you. I took it home and I cleaned it and it seemed to work fine they just try to upsell me.

May all services have representatives as helpful and knowledgeable as this Cricket store. Dave, the…read moremanager, and all his employees know what they are talking about, know the product, and help efficiently. Both my husband and i have used their service many times. Great business!

I will say this.. this is a little store that helps with the phone service and sells some…read moreelectronics as well. It's a really small store, but the best thing is that they can repair phones and 3-4 times cheaper the apple stores can. I've taken my phone there twice and they've been excellent! If anyone has problems with their phones and is on a budget, come here!!

Great and fast work! I've gone to many other places and was never happy with the results. I…read morereplaced my broken screen and the quality of their work and product is way superior than any other place. The technician was friendly and had my phone ready within 30 mins. Great place, you wont be disappointed!