Came into the store on a busy Saturday and waited a few minutes and then was helped by a nice sales…read morerep named Andrew. Me and hubby were looking to upgrade our plan by turning in our old phones and purchasing new iPhones. Unfortunately our phones didn't qualify for for the buy back but we still wanted new phones and Andrew was very nice. While setting up our new phones Andrew took the time to explain everything and my husband had a million questions and we both felt Andrew was quite knowledgeable. At this point the store was packed with customers but we didn't feel rushed at all. Very happy with our experience and the customer service rendered by awesome employee Andrew. Loving our new iPhones but disappointed we couldn't get anything for the old models. Always been a good store with nice employees.

Misleading Sales Practices and Poor Service! I am writing…read morethis to warn others about the deceptive sales practices at this location. I was misled in several ways: product misrepresentation, undisclosed fees, and unprofessional management. One week ago, I purchased a new phone and a watch based on a promotion explained by a representative. The representative charged me for a newer phone model but knowingly provided me with an older, cheaper model. I discovered this discrepancy when I finally managed to set up the device. When I returned to the store to resolve this, I was told I could not receive a full refund, specifically regarding activation fees that were never disclosed to me at the time of purchase. During my attempt to resolve this, the store manager was present and overheard the interaction. He offered no assistance and left the store while I was still speaking with the representative. When I asked to speak with him, the representative dishonestly claimed he had already left for the weekend. I expected a transparent transaction and professional service. Instead, I have been left with the wrong product, charged for features I didn't receive, and hit with surprise fees. I am incredibly disappointed with the lack of integrity shown by both the sales staff and management. Never will be back to buy anything at this location

This Perris location for Metro by T Mobile is wonderful. Diego and his supervisor were capable,…read moreinformative and extremely helpful with my Samsung Galaxy device. The charger used was not available and these wonderful people were gracious enough to provide one that SAVED MY DAY. They deserve 5 GOLD STARS and the best treatment possible. Another outstanding feature is that the location also featured more cell device varieties than their other competitive locations. I was impressed with the positive, friendly and supportive gestures provided last Saturday afternoon at this store location.

I have to give one but they deserve 0 stars Everytime d…read morecome they're rude and this time it said gone for lunch 30 minutes I showed up at 6pm and it was 7 pm and still nobody there

This guy is awesome, quick cost effective. What is even better is the mexican food joint next door…read more Both are 5 star, I will recommend both to friends and family. Service was outstanding

I came here because I was having an issue with the battery on my LG K92 since LG doesn't make…read morephones anymore it's pretty hard to get parts for they had a battery for it they gave me a discount and it was done within 45 minutes great customer service nice people that work there I definitely recommend this place and I will definitely bring my phones there from now on for repair

Buyers BEWARE I went in to this store to upgrade my 3…read morelines. Ended up only upgrading 1 because I felt like I was being lied to and trying to hustle me for more. I had promotions on my Verizon app and the lady there was like no you don't have that but we can do this and I told her no I'm looking at the promotions on my app specific to my account and then she said oh yeah I see it now. Well upgraded to I phone 16 pro with discount and was supposed to only pay 13 dollars and when I get my bill nothing 31 dollars a month she upgraded me with no promotion discount. Long story short make sure you look before purchasing or leaving that store I will never go back to this store

If the staff here are good at one thing it's providing the worst possible customer experience. No…read moregreeting upon entering, in fact you're completely ignored, and even if you decide you'll wait nobody will come up to you in that time to provide you with a wait time estimate or even any kind of assurance that you will be seen or heard. I know there was more staff as I can hear them and saw them go to the back but it seems they were unavailable to help or simply provide an update to customers. I understand 4 customers with different needs can be a bit much for one person, but surely not enough to at least give guests an estimate. Moreover, what kind of management is allowing these situations to happen in the first place To sum it up: Staff - understaffed, uninterested, unhelpful Experience - awful, draining, disappointing

Super good service, don't get me wrong. The sales associate was definitely educated on their…read moreservice and offerings, however, I feel as though they may be a little too concerned on what they're able to sell vs. focusing on what I am actually going to be paying for. It might be my own fault that I was told I was discounted -200 off an item but am now continuing to still pay the original price? Unsure if their deals expire and then just add on to our charge later? Other than that, t-mobile hasn't disappointed service wise.

The Latinx girl with the gold hoop nose ring (right side) and poorly dyed red hair made this visit…read moreunbearable. She had an attitude from the moment I approached the counter and did nothing to help me. She tried to refer me to customer service in the first minute without even looking at my phone. I proceeded to tell her that customer service sent me to the store. She rolled her eyes and pretty much said, "I won't be able to help, but if you want me to try." Umm, yes, ma, I do because that is your job. Anyway, I had to repeat my info. like four times for her to put it in the computer. Annoying. She tried for five seconds and was like "it's not working," this after I waited 15 minutes for the rest of the beyond slow employees to even try to help. She handed me my phone back and told me to call customer service. I told her that customer service sent me to the store. In a condescending and snippy tone, this broad responds with "Well, I can take a picture of the error if you want but there's nothing I can do..." WTF. I told her not to get saucy and she just looked at me and repeated herself, so I took my phone and left telling her to watch her attitude next time - to which she responded by giggling. T-Mobile/Sprint, please get your employees together. I shouldn't have to deal with this simply because they struggled to get through high school.