Definitely need better customer service. Only one associate there on a Friday night, no electronic devices for customers that just need to make a payment. Everyone waiting seemed frustrated and the associate was taking her time and having an irrelevant conversation with the customer she was assisting. She looked at me and said "it's gonna take a cool minute " so I left. Very unprofessional. read more

If the staff here are good at one thing it's providing the worst possible customer experience. No greeting upon entering, in fact you're completely ignored, and even if you decide you'll wait nobody will come up to you in that time to provide you with a wait time estimate or even any kind of assurance that you will be seen or heard. I know there was more staff as I can hear them and saw them go to the back but it seems they were unavailable to help or simply provide an update to customers. I understand 4 customers with different needs can be a bit much for one person, but surely not enough to at least give guests an estimate. Moreover, what kind of management is allowing these situations to happen in the first place To sum it up: Staff - understaffed, uninterested, unhelpful Experience - awful, draining, disappointing read more

Buyers BEWARE I went in to this store to upgrade my 3 lines. Ended up only upgrading 1 because I felt like I was being lied to and trying to hustle me for more. I had promotions on my Verizon app and the lady there was like no you don't have that but we can do this and I told her no I'm looking at the promotions on my app specific to my account and then she said oh yeah I see it now. Well upgraded to I phone 16 pro with discount and was supposed to only pay 13 dollars and when I get my bill nothing 31 dollars a month she upgraded me with no promotion discount. Long story short make sure you look before purchasing or leaving that store I will never go back to this store read more

There was 3 of us in line. The individual in front of me was returning with some paperwork after already having a bad encounter with the manager. A woman and child came in 10 minutes behind us. The manager immediately acknowledged her in Spanish and selected to service her first in front of the gentleman and myself. DO NOT GO TO THIS STORE or GET RID OF THIS MANAGER! Trust the BAD REVIEWS!!! I walked out and got BEAUTIFUL service from the MORENO VALLEY location! read more

NO ONE PICKS UP THE PHONE. Cannot get ahold of anyone in the store and been trying to call for a week. Very unprofessional.

In early August '25, my partner & I were in need of new phones immediately. Andres Diaz from Victra Verizon was our help that day. Our goal was to use the new phone incentive and try to maintain our current price plan. Although the overall pricing was increasing, Andres offered what he could and we were satisfied. We did have some billing hiccups, but Andres was there to address and correct them with Verizon. I am just now able to view our next and upcoming bills and can now say, Andres really did pull through for us. Thank you Andres for listening and responding to each and every request I made. We will most definitely return to the Victra Verizon store in the future, in hopes that Andres is available to be our representative. Much appreciation, Joni & Darlene read more

I came in today to upgrade a line around 10:30am and there was a lady working with blonde hair who was already helping a customer. She did not greet me whatsoever or not even a "hello I'll be with you momentarily". Absolutely not one word from her. I waited 30 minutes until I decided to leave to the location on Day St. in Moreno Valley which has exceptional customer service. read more

The sericve was very speedy and friendly I would recommend this location ti anyone they are always quick to resolve my issue

Had a pleasant experience when I had to unfortunately purchase a new phone. I always dread going into these stores, because I always walk out wondering what did I just do? However this time I was assisted by a true professional by the name of Jaime. Very helpful and patient. Very knowledgeable answered all my questions,will recommend to anyone read more

Eddie B and Eddie S., the best ever. I have been a Verizon customer for years. Frankly I do not like buying a phone but i needed a new one., so in I went. I could not have had a better more enjoyable experience. These 2 guys were great., The Eddie that actually sold me the phone, (the other was his manager) was awesome, he took his time never rushed me or tried to get to buy something I didn't want. I love my new phone I was very pleased with the service at this location and especially the staff I dealt with. I would give 10 stars if it was an option., excellent customer service, great job guys read more

I want to start by saying, I had had some very bad experiences in the past from this dealership, so therefore I wasn't expecting much. I decided to give them a try since they are the closest dealer to my home. When I called I spoke to a gentleman by the name of Alejandro who assured me that he would help me set up my phone and that he would not charge me anything. He said that normally there is a $20 charge but he was willing to waive it because he just wanted to help me out. When I got there Alejandro called me over and started working on my phone immediately. He was very kind and very efficient. He helped me transfer my phone data to my brand new phone, and put on not one but two of the protective glass coverings for both screens on both phones. Please keep in mind, he helped me for over an hour and a half, and I bought absolutely nothing from his store. VERIZON finally has an employee who truly cares about his customers! VERIZON please take note, because of the excellent service I got from Alejandro Nava and only because of that, this has become my favorite store. I now have faith in VERIZON because of Mr. Nava. He was very kind, very personable and very polite. I highly recommend Alejandro Nava, assistant store manager, to anyone who wants excellent service! JWA read more

Alejandro and Marcos was AMAZING! I had a horrible day at another Verizon store and left in tears. I came into the Verizon in Perris and walked away with happy tears and with a phone. Alejandro was very knowledged about Verizon and the device. I really wanted a phone that wasn't in stock but he came up with different solutions. Thank you so much you guys! I rather pay more for better service than pay less for the WORST service. I'll definitely be back for future devices. Yesterday I was ready to terminate my account with Verizon but if it wasn't for the service and knowledge of Verizon because of Alejandro I would have been gone! Thankfully I stayed! To give it forward I has to thank Alejandro with a Starbucks gift card. Enjoy read more

Please do not go to this store as they use tactics to manipulate price on their end only for it to come out more expensive on your end. They don't honor trade in values even after it was discussed in person and agreed upon. They'll promote deals like possibly an Apple Watch or Internet device at good price (or free) only for it to cost more or hidden cost. This Verizon isn't a corporate store they don't have to abide by the same rules please be cautious and check your bill immediately after. PLEASE be wary of them and their manipulation. I will update my review soon as I am going to visit the store to fix the situation in person and see how they handle the discrepancies in my billing vs what they told me read more

Walked in with no appointment, the store was full of other customers. Anticipating a long wait, my first thought was to leave and return another day, but I really needed to get stuff done, so I stayed. Pleasantly surprised that it was a long wait and it was rather quick. Thank you all who work here for being great. Big shoutout to Ivan who was amazing!! read more

I had some issues porting my line from T-Mobile to Verizon and was unable to receive any phone calls on Sunday. After being on tech-support for about three hours, they still were unable to resolve my issue. I went into the store the next day, and the representative Jamie went out of his way, and was relentless, he had it fixed within an hour. Thanks Jamie! read more

Frankie and Eddie were excellent with their customer service skills provided me with everything that I needed to make a transition over to a new phone had answers for all my questions even stay with me after hours to ensure that everything was okay before letting me go. Thank you Frankie thank you Eddie I appreciate your professionalism and will definitely recommend this store to friends and family and my clients as I am a driver in the entertainment industry and we are always discussing phone issues and professionalism with the carriers that we are currently with. read more

My mother went to this Verizon store and had an excellent experience, getting great customer service and help from Frida Ochoa, who went out of her way to make sure my mother was taken care of on all her cell phone needs! Thanks Frida!! read more

I had an emergency today. Lost my phone in Walmart. Stopped in front to Verizon. You man walking by I ask if he would dial my number. He did. No phone. He said he could help me..he was very gracious and kind. I have a new phone and pad I have been with you for years. Customer service is Awesome!! Bryan. Saved me. Wonderful employee!! read more

My husband and I went to get gift for our kids and an upgrade for me . Our consultant Eddy B. was amazing and super helpful , answered any questions we had about the device's. read more

No stars if I could...I ordered 3 phones online, as a new customer, to be delivered to this store location. I had to find out from the 888 customer service number that the store cancelled the order after I called the store 3 times asking what needed to happen. I spoke with Alejandro 3 times and he asked me to call the Customer Service number to cancel the order so I can come into the store and reorder it. That how I found out they messed up. Yeah I'm calling out this rep! He could've just been honest about, but wasn't. Good luck with the service you receive at this store!!! read more

I came To the store to buy a phone for my daughter iPhone 11. The guy that helped us was awesome he was helpful he let me try different phone covers we were there for about 20 min and he never gave up on us friendly service. read more

I went in yesterday to fix my iPhone and Alejandro was the rep to assist me, he was quick and ready, he gave me the best options and I couldn't be more happier with the service. He sure does take pride in his job, he went the extra mile to make sure I got what I needed and went home happy. I will definitely be returning when I am in need of great customer service. Thanks again Alejandro read more

My wife and I(plus family)visited this store on 04/04/2022,and spoke to a rep named Mike,and told we were unhappy with our current carrier(ATT)he stated that they had a promotion that would allow us to leave them and come there.We did so and was told that they'd pay our last bill(with a rebate)but he didn't know how to do it,so he instructed us after we left ATT and came there the very next day to bring in the bill and the manager would finish the transaction!We came to that store for 2 weeks,called,brought bills everyday and nobody could help us!We then called 800Verizon and they claimed to have expedited our claim and would contact us in 7-10 business days,NOBODY has contacted us and this is August 23,2022!BEWARE OF THEM AT THE PERRIS STORE THEIR ONLY CONCERNED ABOUT THEIR COMMISSIONS,not the customer or consumer!My wife has been put in the credit systems and check systems because of VERIZON and their need to make money instead of offering a legitimate business!I rate them at A NEGATIVE 1000!!! VERY SAD PLACE!!!!! read more

Employees at this store have no ethics when it comes to keeping pricing that they promise. My mom recently was told by Mario that she can come in for trade in of her phone and get 300 off new iPhone. Of course today the promotion is magically over and now only 100 . As current verizon customers in family of 6 this is very disappointing that they make false promises to those who dont really know how phone companies run. I personally came with her and with the card that had such promotion written and was told it was old etc. very dissatisfied . Will take business elsewhere if not to different cell phone company read more

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Would I recommend this place. No it's not worth the money . The quality of service doesn't compare to T-Mobile or AT&T You'll get much better service and a better price and in general . My Verizon experience has been unreasonable and disappointing. Yes the employees were "nice" but at the end of the day if I can't add another line to my account then why offer family plans. If I have to constantly add my card to the system then why offer auto pay read more

I went in yesterday switching from T-Mobile to Verizon and the young lady who helped me yahayra was absolutely the best!!! So helpful and knew exactly what she was doing! Was in and out fast mind you I was moving to Verizon so I thought it would take longer then excepted. I really recommend you guys going in and asking for her! read more

Brian and Mario Probably the best customer service I've ever had in a Verizon store. My son and I are very pleased with their service and will definitely recommend this store and Brian and Mario read more

This is not the first time I had gone to this Verizon. Each time I go the employees are the worst. I never feel welcomed, very rude; I am never one to be rude to an employee because I treat people how I would like to be treated. Today I was meant with an instantly rude employee, who was a male with a big beard and slightly on the bigger side. Do not go to this Verizon store. read more

Best store by far. The attitude and the store atmosphere is amazing. Mario, the store manager, and his team by far go above and beyond to make sure you get the most for your money. Thank you read more

Worst experience ever i was given a hard time when i came to get my phone they gave me faalse information about my account andd they didn't even have the courtesy to put my item in a bag definitely wouldn't recommend going to this knock off store ... the corporate verizon stores have friendly workers and don't give attitude, if you have questions to how they do things read more

Wow. I wish I would have read the reviews before visiting this store location. I too was also taken advantage of by false promotion promises as well as upcoming Bill charges which are way higher than what I was promised. I can now no longer afford my service because I was promised that my bill was going to be $200 a month. My bill is now at $350 a month. I was also told that I would be receiving $200 credit per line which was also false information. After contacting Verizon corporate office they informed me that since I went to this retailer and not a Verizon corporate store there was nothing they can do. So I went ahead and reported this location to the better business bureau. After many failed attempts of trying to resolve this issue with store manager Stephanie nothing has been solved. They lie just to get a sale and now we are the ones stuck with a super high bill which nobody could afford. Away from this location please. Also tried contacting vitra corporate offices well they were very unhelpful and unable to resolve this issue as well. all they do is lie here just so that they can get commission please take your business elsewhere you won't regret it. Owner should contact me. I can't get help from anyone! read more

This place is garbage. Every time I have a question they would send me away and tell me to call customer service. It's like they don't want to work or help you so they will tell you to call customer service. They also try to charge you for things they shouldn't be charging you for. For example, I bought a glass screen protector at the old Verizon next to Dominos, before this one came to Perris, and they told me if it ever cracked they would replace it for free. I came to this one and they were telling me I had to buy a new one. I knew they were trying to rip me off so I drove to the next city and what do you know, they replaced it for free. Another time I needed help transferring my contacts over to my new replacement phone and they were trying to charge me $20 when I know they do it for free. I drove to the next closest Verizon and what do you know, they did it for free. It's sad this is the only Verizon in Perris, but don't go here. Driving to the next city maybe a drag, but the drive is worth it compared to getting ripped off by this place. read more