This has been my O'Reilly's for years and I finally decided to write a review. For the most part it's your typical O'Reilly's. The people are great. Great service. Now for what made me write this review. I had brought in a part that I had under warranty. When I went in to go exchange it, the person attending me couldn't find the part under 2 3 different phone numbers and an account I have with them. I found that odd and ending up buying a whole new part and using the part I brought in for my core charge. I go in the next day and talk to someone new to ask about the warranty and they were able to find my part with the account that I had with them. I had asked if they were able to somehow refund the part I bought the day prior and they had said that they wouldn't be able to give me a solid answer and to talk to the store manager or assistant store manager. That wasn't a problem for me. I go in the next day and talked to the assistant store manager and they confirmed that they were able to do what I had asked and that they would give me a call. They just told me that it would take about 7 days as they needed to request the part back from the depot to do the swap. This was done on a Monday. On Thursday afternoon I receive a call from the assistant store manager stating that the part had came back from the depot and that the exchange was successful. They went ahead and refunded the part that I bought a couple days prior without me needing to be present. Great service from O'Reillys! Shout out to Jesus and the assistant store manager! read more

Went to autozone in Perris to drop off oil and there customer service was rude today called o Riley's and they happily took my oil. Autozone lost a customer but O Riley gained a new one today. 5 stars for the Perris O Riley's read more

O'Reilly Auto Parts - O Riley's - Auto Parts & Supplies Near Me - Perris, California

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BEWARE here! Gave wrong smaller rotors, tried to get a refund and we were met with attitude and rudeness... Stay clear of Jay. Please do better customer service next time thanks! read more

Pam & nayetzi at the perris location are the best!! They're very helpful and knowledgeable of parts. Hey went in and getting some brake pads from my daughter's car.Not knowing the qualitality, and it was explained to me very good. So upgraded immediately.... read more

This oreily sucks , they don't answer customer phone calls, and when I asked them in person about the phone calls, they just ignored it , annoying read more

Joseph and Jonny were really helpful. They took the time to find the right size wiper blades for my truck. Joseph even stepped out of the store while it was drizzling. That's customer service! read more

I am always here my husband is a mechanic ‍ Everyone that works here is very helpful Especially the older gentleman on Sunday I should've asked his name but he was very nice and very very helpful read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Perris, California

These people utterly refuse to answer their phones. I called multiple times and whenever they'd get around to fumble with the phone they'd simply hang up. read more

The employe Jason with the beanie was so helpful to me at my most recent visit , he definitely deserves a raise! I noticed there was a new face around there , what a great addition! read more

I want to take the time to think of Anthony for his outstanding services. He went above and beyond for a customer, and hopefully, this reaches the head person that works at this location or the district manager, to recognize that they have a great employee. I want to give credit where credit is due. At this point, I'm probably not going to go to any O'Reilly's except for this one. There are still good people in the world, and I appreciate the services. If I could've given six doors, I would have but unfortunately, only have the option to five so six stars in my book. Thanks again. read more

I was trying to price match gloves the ugly Bald guy denied never going back He was really unprofessional and rude. read more

O'Reilly Auto Parts - This picture shows that their limited time only - Auto Parts & Supplies Near Me - Perris, California

Jasson and the Manager Anthony were extremely helpful when I came in recently. It turned out that I needed Coolant for my car because my car was close to overheating and came to find there was very little in there....of course the repair shop I got it from weeks prior didn't mention that. Jasson told me what type of coolant I could buy, the cheaper kind! Manager Anthony helped me out by putting it in my car for me. If your ever in the area like I was and need quick and efficient assistance, catch them out! read more

Very good store, they serve you promptly, only an employee named Andrés is very arrogant, he throws the merchandise at you and your receipt does not have the ethics of a good worker read more

Anthony is one of the store managers. I bought a battery in 2020 with warranty good for 3 years. His Bitch ass says my warranty isn't good anymore. Keep in mind I have the receipt in hand and proceeds to say that warranty is no longer valid. Told him show me in writing why my warranty isn't valid anymore. He continues to persist that he can no longer help me. He acts like the battery comes out of his paycheck. Save your money and go somewhere else. Fuck Anthony. read more

Before I went in I researched to see if they had the part I was looking for in stock. Apparently they had it in the store. I went in and there was a pretty long in, I waited patiently for about 30 mins. It seemed like they didn't have enough people working maybe? Idk well either way some people go away with cutting the line and just waiting up front by the counter and they got attended before me. Whatever I didn't care I just wanted my part and be in my way. I get to the counter tell the associate April, what part I needed and told her it should be in stock according to their website. She goes to back comes back mins later to check if she wrote the part number, comes back another few mins later with nothing in her hand. She tells me she can't find the part and if I would like to pick it up at 4pm or go to the warehouse (which isn't far) and pick it up. She didn't offer to have to shipped to my house or at least a discount for for having me waste me time. Whatever I left pretty upset and I wrote to customer care about the issue I had. I got a notification telling me they would respond to me in 24 hours. Almost 24 hours pass and no response, so I wrote to them again. And finally I get a response by "Chris" asking me for part number and I have him the part number and I screen shot of when I had looked up the part that day before I went into the store. And it clearly said they had the part in stock. None the less I never got a response back from customer care, and got very minimal help from the store. By far the worst experience I've had with them. And an easy way to turn customers to Autozone. Safe to say I probably won't be doing. Business with them ever again. So if you go into this store be patient, be ready to get your time waded and be let down. read more

Maybe it was bad timing, maybe it's the location, but i jump in there to grab a brake light for my truck. There were so many people in there that there was no one to help! No guides, no computers, NOTHING! Thank goodness i had the bulb with me and was able to match it up. 40 minutes to get 1 bulb. The least they could have is a catalog so i wouldn't have to stand in line for 30 minutes to ask which bulb i needed. read more

The only auto parts store where my purchase doesn't feel transactional. Every time I go in or call I know if I wait for Anthony, he will make sure I get the right part every time. Employees like him make sure I return any time I need parts for any of my family's vehicles. read more

I stop going to Autozone since the wait time is to long. ( the one in Perris ). Since the first time I came to O'reillys it was a great experience. If they don't have the part, they order it for you at the spot. If there's a line they let you know they will help you soon. If your looking for something in their store they ask you if you need help. The minute you walk into the store they knowledge you. That's what I call customer service! A friendly place! read more

O'Reilly Auto Parts - My favorite auto parts, since they open at 8am on Sunday! - Auto Parts & Supplies Near Me - Perris, California

I went here bought a locking gas cap for my truck. It set my check engine light and gas cap warning light off on my truck. I had to replace the gas cap elsewhere since I was not in town. When I went back into O' Reilys at first they didn't want to do anything , then all they were willing to do was store credit. I told them that was ridiculous since I had my receipt and had to buy another gas cap. They said that was all they could do since it was used. read more

There was a line when I went in but it didn't take too long to get the the register. I had to return an item and it took less than 5 minutes to get it done. Great customer service! I also notice that they always answered the phone and never left anyone on hold for longer than 2-3 minutes! read more

Long waiting lines,great friendly staff,helpfull great customer service great prices ...... read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Perris, California

Don't even think about trying to call this place. I was just calling to see how much 2009 Scion tC roders were and the first phone call I was on hold for 5 minutes. I called again and they hung up on me. 3rd time, another 5 minutes. Smh it takes not even a minute to answer my question read more

Came here to get a new battery for my beater because I was very dissatisfied with auto zone. I was helped by Joe, who gave me their best price on a new battery. He swapped the bad battery with a new one and I was done in 10 minutes. I'd probably still be waiting in line at Auto Zone. read more