Anthony helped us for the first attempt to return equipments, however our landline has not ported…read morein yet. Anthony was helpful and explained to return after the phone line is done. This is what makes me so unhappy with Spectrum. An increase of $31 of our bill and they don't prorate so had to pay the full amount of our monthly bill . Only used 15 days of their service and had to pay $182.25!!! I don't think I will recommend Spectrum to anyone.

Juan helped me out with setting up a new account and getting my service connected for my new move…read morein. He was so helpful & funny. Also suggested some good food spots to try out in the area ! 12/10 customer service (:

I had a great experience Angelina was very patient despite me showing up with numerous problems she…read morehad to troubleshoot .

Worst customer service EVER!!! The night manager chic was no help whatsoever and arrogant as hell…read more They obviously don't care about your business. The unwillingness to help connect a simple Apple Watch has guaranteed that I never do business with this store EVER AGAIN and very likely cancelling my service with Verizon.15 yr customer with 6 lines. BEWARE!!! This no longer is the Verizon of yesterday. These new hires have zero customer service skills whatsoever. They're probably hired straight off the street. I'm sure they don't pay like they used to and it reflects on the quality of people they hire now. I couldn't tell who were the customers and who were the Verizon employees.

Apparently before we moved to the high desert, Frontier Communications bought a lot of what had…read morebeen Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues.

Moving, called to cancel. Told we could cancel 4 days later. Cancelled our internet immediately…read moreupon hang up. Had no late bill or charges, paid every month. Will never use again!

Wow! This Verizon store was fantastic! Big kudos to Jerry who was very helpful and explained…read moreeverything to me and made me a lifelong customer at this location in Fontana. He has excellent customer service skills! Give him a big raise and weekends off! Thank you Jerry!

Went to this location to switch out from my previous phone carrier and was helped by Janet, She…read morewalked me through the process and made the transferring and purchasing of new devices a breeze. She was very attentive and helpful with any questions or concerns even after my purchase. She enrolled me into a family plan that fitted best for my budget, Thank you! Great customer support Great deals!

Had a great conversation with my "account manager" that goes by Andrew Oliver. Not sure what…read morehappened but he looked into a situation where an AT&T representative told me a different price than what was actually done. I haven't heard from Andrew since. Call date: February 24 I didn't want to bombard him with calls/text but it now March 14 and I haven't heard a word.

Worst customer service. They are bunch of liars and will try to take as much money as possible. The…read morealso make your trade it so much difficult.

The guys at elinkers set me up with direct tv at a really great price. It came with NFL Sunday…read moreticket and it's awesome, I can watch 6 games on the same screen! I'm happy that I went with elinkers because of the service. They gave me a great deal and even helped me set up my tv!

Unnecessary middleman which increases your cost to pay them for information you can get yourself…read morejust by Googling it?

Very good and professional service, staff who help are very friendly show me how to install my self…read moreand also help get few free service, very nice guy

Worst experience ever! First of all I work from home and told them I needed service same day. Said…read morethey wouldn't escalate my request because nobody would answer anyways. Second they said they can send a technician 3 days later for my location... I told them I cannot miss any more work so they gave me a temporary fix. Went to set that up and it did not work and made me miss even more work. Rude customer service even with a manager involved! avoid this location at all cost !!! they just tell you what you want to hear & they gave us a "temporary fix" to shut us up and leave THAT DID NOT WORK! Efrin helped us and I will be coming back to return this useless equipment.

horrible service from the manager working jul 19 2025 around 6:00pm…read morefailure to give his name. I came into the store no being acknowledge. waited 10min standing decided to sit to maybe give the worker time a lady walks in and instantly greets her and ask how may he help her. I stand up and say sir I was here first I haven't been seen. he says I am aware but she is closer to me and also a lady and lady goes first. this guy should be fired and not a manager. he couldn't take ownership for his actions after confronted. he refuse service and ask me to leave which I did just for peace in the end. I would like cooperate to pull this young files and the cameras and investigate this. this is discrimination

1165 W Renaissance Pkwy #400, Rialto, CA 92376 LOCATION IS A JOKE!…read moreThis place is so unprofessional, I always have issues with AT&T, apparently the doors at this location are closed during business hours, Employee is walking from his car to the front door when they should be opened, I ask to speak with the manager and the employee says he don't know when she will be there, stating "I haven't seen her all week" So not only are they not open during business hours but apparently also no manager available ever!, I have a phone to trade in within 14days and the employee refuses to accept it!!!! ridiculous AT&T get it together....

Fast service, professional installation, excellent value for money - a highly recommended safety…read morevideo camera company.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.