I bought an Apple Watch from the apple store. The apple store told me it would take a couple minutes to setup on my own and it would be good to go. Unfortunately that did not happen. I had to call the AT&T customer service number to assist. On the AT&T line I was transferred to 3 different people that couldn't figure out the issue. One guy even flat out lied to me about my phone and watch not suppose to show a cellular connection. He left me with "it was an update issue that will resolve on its own in 30 minutes- an hour". That was once again a lie and didn't work. This was even the technical support team that worked on it! I finally got frustrated and came to the store. I was assisted by Sam that worked on this issue with me. She was the FIRST person of the 4 that actually took the time to FIX the issue. She didn't get it resolved while I was in store but followed up the next day with additional support. The next day she was able to find out more information regarding the issue and had the issue worked on. If it weren't for Sam, I would have just returned the watch. She actually cared to fix the problem and didn't shuffle me around. I wish the rest of AT&T had customer support like Sam. I probably could have saved myself hours of frustration if I came to see her first. read more

Had a great conversation with my "account manager" that goes by Andrew Oliver. Not sure what happened but he looked into a situation where an AT&T representative told me a different price than what was actually done. I haven't heard from Andrew since. Call date: February 24 I didn't want to bombard him with calls/text but it now March 14 and I haven't heard a word. read more

Worst customer service. They are bunch of liars and will try to take as much money as possible. The also make your trade it so much difficult. read more

unprofessional rude workers , they lied to me i had the right to return my phone and they was trying millions things to not do it just take my money , not 1 of them was helpful they was so rude and racist and has very bad attitude, customer service in this location is literally trash dont ever come back here , the manager has the worst attitude ever and he end up being so rude to me acting bad and talking bad read more

Anthony was absolutely amazing ! He was very attentive and made the trading and everything easy ! Highly recommend this specific location as my experience here was great ! read more

Customer service is very bad, I have not have internet or landline for almost a month now , they all have different excuses from the technicians they only want to repeat me a few dollars but they sure took my money almost $100 out of my account, I work from home and so does my mother-in-law. We wait for ever on the cellphone to get someone to get on the phone, sometimes up to 2 hour , this is so sad that a big company treat the customers with bad service all around. This company just lost a loyal customer read more

Avoid this place. They're a bunch of crooks. I went there recently to upgrade my old iPhone because I kept getting messages from ATT to switch. Their cheapest was the iPhone 16e, priced at $599, but the sales guy said I could get it for $5.99/month for 36 months (+ sales tax prepaid). Nothing else was said. He said it would just be $5.99 above my normal bill. Sounded like a great deal until I checked my email that night that my next bill would be $72 above the usual and, going forward, the monthly bill would be $41 above my usual amount. When I did the math, the total after 3 years would amount to $1572 when the phone would be $652 had I paid in full. I'm aware of the activation charge but was not informed of the other fees/charges, like protection plan, etc. Now, I have the arduous task of correcting all these added costs through their customer service center, which may take a couple of weeks to sort out. Would never go back to this place. read more

Awesome Priscilla is a very good customer services she now how to to due the business

i give it 5 stars .. i went cause i needed help with my phone .. and sam helped me... she was patient and explained everything to me.. she took time to listen to me and what i needed and wanted... she is gooood.. if u ever need help go there ask for sam and she will help read more

After having the worst customer service at the location in Victoria Gardens, we stopped into to Fontana and worked with Jacob. Jacob exemplifies the true meaning of excellent service. From the minute we walked into the store, were were warmly greeted, and taken care of in the purchase of a new phone. We asked a few questions regarding the transfer of data from the old phone that wouldn't turn on. He was friendly and knowledgeable in answering our questions, and even gave us advice on trying to restore the old phone as a back up. Yes, this location is a little out of the way for me, but for excellent customer service, it's worth the short drive. read more

Hello, Samantha has excellent customer service. She loves her job and shows it. Thank you!! read more

Went into the location regretting my choice To upgrade my phone and change number and the lady who Spoke to me was rude, Mean, and straight forward with no other option.. Didint even give me Help or other Options. Telling me i needed to have two lines in order to change my number lol Someone Teach this Older Lady some manners and Customer service! She told me there was no phones and then minutes after i ask what do you have in store she said she has iphone 12 minis.. so clearly she lied Ps i went to The Rancho Location, and man did they Help me and Make my day! Got discounts, new phone, and a New number ! CITRUS LOCATION STEP IT UP!!!!! read more

No problems with the store but AT&T customer service is an abomination. Huge waste of time waiting for them to answer. Morons top to bottom

Good customer service truly goes a long way! My dads phone was stolen and Samantha E. went above and beyond to support him in getting a new phone. She ensured to share his options with him (insurance claim vs upgrade) and put his needs at the center of their exchange. She was able to help him reset his password and took the time to explain his warranty. I genuinely appreciate that she treated my dad like a human and not just another sale. We intend to continue using this location for our future upgrades and purchases! Thanks so much Samantha for your energy and dedication! read more

Please reframe from visiting this store if you don't want to be charged for all kinds of things on your bill you did not give consent to. Came here for a phone upgrade, left being told att tv is part of our upgrade. And that the device I was given I would not be charged for. My bank statement says otherwise. I called this store the next day to ask and again was told it was part of the plan I signed up for , keep in mind there is absolutely no plan that advertises att tv to be part of your wireless plan. For years I have been an att customer I have never had such horrible service. Please avoid this store. I'm currently trying to sort this problem out with att. PS, if the store manager reads this please reach out to me , as I have tried to call in and speak to you and ended up speaking w the same rep who helped us and also claimed to be a supervisor at your store. read more

Dominique, Waid, Jacob, Omar were very attentive to my concerns and did everything possible to correct the issue that arosed. They were patient and understanding and they all went over and above and beyond to meet my needs. They very professional and knowledgeable in assisting me. Great people! read more

AT&T Store - Dominique, Waid, Jacob, Omar were very attentive to my concerns. They very professional and knowledgeable in assisting me. Great people! - Mobile Phones Near Me - Fontana, California

Steve from this location was great! I had processed an upgrade through the AT&T app. He later texted me confirming the order received and told me he had it ready to go. unfortunately for whatever reason I got an automated email stating order was cancelled, he did respond to my concern and advised me he showed no cancellation on his end and to retry. When I attempted to reprocess, it was no longer providing me with fontana location. I explained this to Steve and he was super understanding. He went ahead and cancelled my appointment, and followed up confirming the cancellation. He was very quick in responding and totally appreciate him taking the time to assist me even though the app was not cooperating with me. Great service Steve! read more

DONT GO HERE!! Definitely DONT get helped by an associate by the name of THESSA. She will try to get you to get a deal closed for her commission by telling you half truths. She she will not go over with you every part of the plan or purchase. My experience with her shows me that this store doesn't train their associates well enough to even explain the basic parts of the plans or certain purchases and very unprofessional. read more

The customer service or lack of customer service is ridiculous at this store. Not only were we there for hours because the rep kept having to restart the new line process which I was very patient and understanding about but we were also not advised that our new phone was not in stock until hours later.We were advised that it would be delivered between Monday and Tuesday by Christopher (it was Friday). I take the day off of work today (Tuesday) to make sure my phone gets delivered by UPS as I was advised it would be by Christopher, only to find out it won't get delivered until DECEMBER. Keep in mind we are in SEPTEMBER. How is it that the rep wasn't aware of this? Yet he was so confident in advising us that we would have our new phone by Tuesday the latest. I find it ridiculous that this store is willing to lie to new customers just to make a sale. Did they not think we would find out the delivery date would be 2 months later not 2 business days?? RIDICULOUS! And let me not forget to mention that I call to speak to the rep himself or a manager only to be told by a young lady named Dominique that managers were in a meeting. I call back approx 20 min later and now I'm told by another young lady that they were never in a meeting and they were actually not in. LIES LIES LIES! Honestly save yourself a headache and go get ur phone elsewhere. It's not worth the headache... unless u don't mind being lied to and getting your new phone 2 months later. read more

I took my business to Verizon only 2 employees for 20 people waiting to be seeing at&t no excuse to have 2 employees running a store. read more

AT&T Store - There is only 2 employees for 20 customers waiting to be seeing. - Mobile Phones Near Me - Fontana, California

Came In To Upgrade My Phone And Samantha Here At The Fontana Store Was A Great Help and Salesperson. She Explained All My Questions That I Had Very Clearly. Great Help To Me. read more

I want to thank therra for all the help she provided me with best customer service ever thank you I'll be coming back again now I got my airpots yay read more

AT&T Store - Mobile Phones Near Me - Fontana, California

Therra helped me out today. She is very patient and knowledgeable. She gave us a great promotion on our phones. I'm very happy she helped us out. read more

@ att business manager. Again, There was nobody in the store. Read to understand not to just reply. Thanks.

I purchased a phone from here some years ago and everything went smoothly. I recently upgraded at another location and they wouldn't offer anything towards trading in my old phone for a brand new one. There was clearly a trade in value towards my old phone online but the location in Corona did not want to believe it. An AT&T representative on the phone thought it was odd too that they weren't working with me. This location helped us out without a hassle even though we didn't purchase the phone from them. Thank you! read more

This place doesn't understand what social distances is lol, they literally had people bunched up together, I didn't feel comfortable so i went to stand in a corner, after 17 minutes someone finally came over to me and asked me what coins they do for me lol, and i told him, he said, "okay someone will be with you in a minute ", lol 29 minutes later someone comes over and i explain what i wanted and they told me that they don't have it but can get it for me in 7-10 days? Really? lol then when i ask why so long she says because that's how it is? Rude as hell. Will never return. read more

Went in here to get the iPhone 12 Pro Max was helped by a young lady sold me on all the "percs" such as supposed 3 free months of service with a business account which actually turned out to be $90 split into 3 months. And I got a screen protector that has supposed warranty on it but actually cost $8 per screen protecter. They tell you a bunch of crap to get you to sign the contract and then your stuck with a crappy company. Save your money go somewhere else avoid AT&T luckily I have money and bought my way out. Fuck this place and there employees read more

Unfortunately, did not get the employee NAME. She found everything she could In order not to help me from The beginning It was unfortunate how Some individuals work Sad to say but look out She had horrible Customer service She had black hair ,long nails,eye glasses And horrible customer service ...;( read more

This store is so cool. The employees have rude attitudes (not surprised). They will tell you false information even though you give them knowledge from the at&t website . And they will lie about what they do to your accounts to save their butts. THE DREAM STORE read more

I called customer service to help me move an existing line to my current plan and after more then 40 minutes they said there was nothing they could do. I went to the store and Samantha was able to get it done for me within 10 minutes! She was helpful and very knowledgeable!! Would 100% recommend! read more

If I could issue ZERO stars, I would. This place is terrible! I thought AT&T took pride in their customer service? Let's begin with the 2-3 hour process to get ANYTHING done here. If waiting, (and wasting our evenings and mornings a couple times), wasn't bad enough, what we went there to do WAS NEVER DONE! And don't try to contact corporate. They are non-existent. Thanks AT&T, way to treat your 15+ year customer. You probably shouldn't thank us for our commitment, but for allowing you to gouge our pockets! And this store, with it's terrible employees and even worse management is just the reality of what is now AT&T. Do NOT deal Jacob and his manager Jesse, like the other review said; they're liars. AT&T hasn't even taken the time to reply to any of the bad reviews, leading me to believe they really don't care. read more

First I want to say, I was about to cancel my whole att account because of the bad customer service I got over the phone but I stayed because of the great customer service Gio gave me. Not only did I get the phone I want, he saved me on my tv bill. I literally canceled my spectrum tv and saved over $200! So, thank you Gio for pushing through and caring!!!! read more

Walked in & was greeted right away! i was helped out by the lovely Dom! she was amazing and made my experience super easy breeezy! she made me feel comfortable , fantastic customer service & love someone who can laugh while getting the job done! thank you once again DOM read more

Went in a few days ago to purchase a new apple watch, I was greeted very sweet by a young lady named DOMINIQUE. Not only was her service A1! she looked at my current phone bill and said I was paying way too much, she took the time out to check in with her manager and was able to save me over 100 per month! WOW thank you so very much DOMINIQUE! for the great visit and your A1 customer service!!!!!!!! read more

Came in to upgrade my phone and had an absolutely amazing experience here! Jacob was extremely helpful and answered all the questions we had. Been here for almost 2 hours because my mom and I got apple watches too and he really helped us out!! Excellent customer service and a pretty cool dude! They got busy for a quick minuet and looking around, all the workers here were on their A-game so that's pretty awesome! read more

After having my iPhones screen break, I went to this location to get a replacement. I ended up working with Beatriz, who went above and beyond to help me find a solution. She was kind enough to also look over my account and ensure all my data needs were being meet. All the questions I had were answered. I would also like to thank all staff as the whole time I was there each employee maintained a every high level of cleanliness, cleaning everything that was touch by both customers and employees. This experience is why I have been with ATT for over 15 years. read more

The staff are real helpful and great i went to connect my phone and created an account was quick and i even got hooked up with temporary free HBO max and no pay for first month definitely coming back here if i need anything else you guys should definitely come here great connection status and everything wonderful place !!!! read more

One of the girls there helped me order an iPhone; it was on Sunday afternoon. She was so careless; she didn't even check back the order with me before she requests it. And it ends up the wrong iPhone model! I'm not happy with her carelessness. read more

I will never come to this location again and I am switching my service to Verizon after how I was treated by the supervisor there today I don't know his name I went about 3 PM he was an African-American man with a unique name when I asked his name he told me it and then spelled it for me and then said this " make sure you spell my name right if you're gonna leave a bad review and then he laughed" Extremely disrespectful extremely unprofessional he did not want to help me because I was trying to get my phone fixed and he was mad that he was not gonna make commission, he needs to be FIRED! read more

Manny was extremely rude. I greeted him and in return I received a look that made me feel disregarded. Whenever I asked him a question he wouldn't answer it and would continue telling me about how I should buy the new iPhone when I was asking him about my plan. He was disrespectful and made me feel stupid. read more