I went in for a new account for my business and received an extra phone mailed to me that I never knew about. Now I'm being charged for an extra iPhone 17 in which customer service will not return because it's been over the 14 day period in which I could return them. I only have 1 number, why would I need to purchase another phone? I will tell everyone I meet in the future about how tmobile scammed me, just to meet a sales bonus. read more

Very poor service. Not a true T-Mobile center. Unable to assist with basic changes. P.m. shift workers extremely rude. Find find a T-Mobile experience center. They are the true T-Mobile affiliate. Received one only because you cannot give a zero! read more

Literally writing this as I'm waiting to be helped. It's 7:15pm right now and I've been waiting since 6:30pm. This is absolutely ridiculous. And to top it off. There was a couple that came in way after me, maybe about a 40min difference. My name finally got called and then another one of the employees told the employee that called my name "wait no I think they were waiting longer" like mf no they were not. Absolutely the worst customer service I've received from any T-Mobile retailer. To the staff and management of this location. Get your sh*t together and come up with a system to get people in and out of the door asap. This is coming from a very understanding customer who NEVER complains. But you guys are just something else read more

I would not buy from this retailer, they sold me a phone that was be tracked and other issues with the phone that I couldn't solve with untamed settings. they didn't even honor a discount when I exchanged for another device. This 3rd party retailer are not honest and possibly being working with organized crime read more

They don't answer phone calls number one I called seven times and after it rang and rang each time it was cancelled until the 8 time,and had a device sent there for exchange and they inspected it and said it was good but couldn't exchange it because manager wasn't there girl so rude to me and also to the T-Mobile supervisor I had talk to her on phone so I went back and manager said it looked good but he said he couldn't find watermark in sim slot so reported it damaged so I looked up my iPad and they quit putting watermark in them do to false positives so I called him back and he said I was right but here's the kicker he blamed T-Mobile because it's there policy so bad customer service go to any T-Mobile store but this one. I see someone else posted a picture of the manager that helped me with a complaint about him read more

Went in today and was assisted by Angie. She was very kind, helpful, patient and provided excellent customer service! The store was clean and organized as well. Overall a great experience. read more

I've never had someone be so disrespectful to me I simply ask when they were gonna be able to assist me and he said I wouldn't know ma'am I simply wanted at least an estimate because I had other errands to run he had the biggest audited as he was telling me it's not only today it's been multiple times I understand if you're having a bad day but every time I come to this t-mobile it's something's new... read more

T-Mobile Authorized Retailer - This man is rude - Mobile Phones Near Me - Fontana, California

Great service and really quick to resolve my issues! This is the only place I go if I have any problems with T-Mobile. Highly recommended!

Staff is always un attentive i've gone 3 times & waited with no help. Not worth buying anything here go to Victoria Gardens

Theres a person named Angie that work there bad service. I went she did not help at all terrible didn't like how she was so dry like if she did not want to help us at all. We asked her questions about our storage she said she didn't know anything about that to go to Apple but we were concerned about this and her attitude doesn't help her at all she kept on saying are you done if you are have a seat nobody like that has ever said that to me and my daughter she was not smiling at all she was so serious like if she didn't want to help us oh but right after we were done another person came in she greeted them with kindness was smiling. Next time I go I'm not letting her help me and my daughter out because of she attitude because who is she to treat us like that people that work need to have a good attitude not a bad attitude like Angie everyone that works there is great but not her she is disrespectful mean and always not helping to what we're asking for. Mind you guys she wasn't helping us out AT ALL and kept on telling us if we were finish with our questions bad service with her I recommend someone else when you people go. read more

I just found out my mother tried to pay her phone bill with cash and as she says the bill the worker there took the cash and when my mom asked for a receipt he said the printer didn't work. And that she'd get a txt confirming payment. So she decided to wait on the txt and she never received it. So she asked again and he then brought out the receipt. They were trying to keep her cash. Let me find out who this was. read more

Don't waste your time and money at this location. I upgraded my daughter's iPhone here in July and also added a line & purchased an iPad. The associate that helped us was new so it took a lot longer to get us going, not a big deal. I bought the tempered glass protector for the phone which comes with a lifetime replacement warranty. My daughter went in today to get her screen protector replaced as she's home for the holidays from college and was told they didn't see we purchased the screen protector and they couldn't look up anything on the account for her since she wasn't an authorized user, even with my pin number or they need to see the receipt showing it was purchased. I emailed my daughter the receipt and called customer service and had her added to the account. Then they asked for a copy of my bill to show she did have insurance on the phone, I also emailed her that while still on the phone with TMobile customer service. Customer service stated the screen protector wasn't linked to my daughter's phone which was odd and they tried to get it fixed but said with the proof of receipt they could override the system and replace her screen protector . The store stated they would do it as a onetime courtesy but in the future they would not replace it. Come to find out the associate scanned the wrong screen protector at the time of purchase so it doesn't match the iPhone my daughter has, customer service stated this was an error done by the associate at the time of purchasing and they had no way of correcting it. I asked my daughter to speak with the manager Jahir who was rude, refused to listen to the information I was given by TMobile customer service support and spoke to her like she was stupid. Mind you I had customer service on speaker phone while my daughter was in the store. I spent well over $1k at this location, was patient and kind to the new associate who helped us and instead of trying to take responsibility for the store's mistake and showing kindness in return washed his hands of the issue and acted like they were doing us a favor this one time. Customer service was great, added detailed notes and a link to my original purchase receipt and I will be taking my business to another store location in the future. Do better Jahir! read more

T-Mobile is the BEST SmartPhone company. So thankful I got away from Verizon because Verizon's customer service was awful and Verizon charged way too much! T-MOBILE has excellent customer service and they are affordable. I love it when I walk into the store and they say welcome to the T-MOBILE family. It really does feel like a family! Thank you T-MOBILE for saving me lots of money and for the great service!!! I had an appointment with Cristian, T-Mobile Agent. He answered all my questions. He is a great Customer Service Representative. He made me feel like I was his only customer. It was perfect!!! read more

T-Mobile Authorized Retailer - This is the inside of my T-Mobile store. Very clean and organized! - Mobile Phones Near Me - Fontana, California

Young lady was sweet and professional letting me know they would make fresh coffee for my misto. She is blonde with a soft voice and tattoos. I would get her name but she has a line. read more

Christian soto was sooo helpful and answered all my questions. He was extremely knowledgeable. He had the best customer services . The store manger Aryl (I spelled that right ) was welcoming and made sure everyone was being helped! Forever going back to this T-Mobile. read more

Had a great experience purchasing my new phone at this t mobile location, Claudio and his team did a great job taking care of me. Very professional and polite, will be coming back! read more

Stick to your plan when you come in here. I decided to switch phone providers and came in to get 4 lines switched to t mobile and get new phones. I did my homework and knew what plan I could afford and how to use my work's 15% discount. Easy and clear, right? Wrong! The employees here are like sharks because they work off commission and get $ on extras like insurance and add-ons. The lady that helped me, Italia, was nice but pushy trying to get me to the most expensive plan, most expensive phones, and most expensive accessories. I said no to everything but somehow ended up leaving with insurance I did not agree to and an extra "free" line. I was told it would all get fixed after the first billing cycle. Wrong! I was on the phone often getting rid of all these dumb charges. The store couldn't do anything on the extra charges cause it was out of their hands. read more

So today I went for a phone upgrade and I've been a customer for more than 8 years but this clown who says he's the manager of the store ( I'm not sure if he's lying) but you will recognize him because he has he's jaw like shrek the movie he feels he's the sh... but he's not and he thinks he's so legit and powerful but I bet when he goes home he's like a dog with his tail in between his legs taking orders from a woman that's how you know someone controles a person because they don't have a happy life so they want to take it out with someone else abusing the power is been giving ... poor soul... anyways he was acting very rude with a very few or no customer skills but he claims all proud I AM THE MANAGER I feel sorry for him he says people under his management was not doing the right thing and miss informed but HELLO!! aren't you supposed to couch them and make sure your store has the proper train? So again you are felling as a manager.... To bad to sad..... only person to blame here is you you can't run a store it's a simple as that you should look into how you do things because obviously isn't working and I hope the district manager sees this comment and have a talk with this clown who thinks is untouchable you are putting T-mobile in a bad terms with customers I am even considering to go to AT&T right now because my money is the one is paying for your salary and have this type of customer service from a manager?!!! I wonder if everyone is the same or even worst definitely not recommend to go to this T-mobile on sierra ave go to the one in foothill way better customer service by the way I got what I wanted from that T-mobile just for you guys to know read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Fontana, California

First off I'd like to say that for the most part the associate did his part as well as the host but maybe there training or formulas or whatever method they go by should change it shouldn't take half the staff to figure out one problem. I was replacing both mind and my spouses phone screen protector since we bought of them through T mobile they began by saying ( We don't replace them for you anymore ) They'll still give it to you but Because of the B.S Cov-19 Rules so You gotta DIY to get a new screen Which is lame because other locations have replaced my screen last month during all this cov-19 B.S After the fact it took them about 10 minutes to figure out if both of my phones were covered for whatever reasons They kept asking me the same question Are you sure it's covered ? Did you buy the protector with us ? After that the next guy came and ask me the same exact questions with no solution it's very unprofessional to witness not one , not two , not three but involving 4 different associates to make sure I can get both cases There lil screen protectors not diamonds. read more

What OUTSTSANDING customer service. I was really surprised how good the sales person Izzy was at helping me with a very difficult change over from another carrier.He called T-Mobile help line for me and took care of all the things that were necessary to make my transition to T-Mobile very easy while keeping me informed during all the steps.Thanks again Izzy read more

Víctor is the best sales person I've ever encountered. He was very attentive and made sure I was satisfied with my purchase. He made the new line process stress free. I will recommend him to friends and family. I can't wait to go back!! read more

I don't normally write reviews, but this store was 5 STARS All THEE way!! Carlos was very helpful, Danya was super sweet and helpful and my buddy Joshua was very knowledgeable and friendly! We were greeted with a super friendly cheer and instantly felt like family! Thanks guys! My hubby and I loved you guys! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Fontana, California

I am only sharing this review because it's getting annoying, that this is the closest location to me and the workers have the most rudest customer service. I gave this place a couple of months with out going, but after so many months the same workers are there and it's always my luck that I get the worker named Angie all the time. Angie does not let you explain yourself and doesn't allow for you to say anything after she asks what you need help with, when she is already giving you her attitude. I try to tell her that the information she is currently giving me is not showing in my end and she replies with "well what do you want me to do" and rolls her eyes. I just have to say that if these kind of people do not like dealing with people then don't get a job in customer service. FYI I have gotten her multiple times and it's always the same thing, so that's why I'm finally leaving this review, to warn everyone. It's not worth the wait when you have people like that working there. read more

They would not except my gov issue passport. I ll go to sprint Fontana Sprint here I come. read more

Frank, Yasim, and the blonde Lady who we chatted about names with (I'm sorry I forgot her name) we're so lovely to work with. We we're going on to add a line, and they were so helpful and friendly. I would definitely recommend Speaking with the people in the store. read more

My bill hiked up about $100. Came in to ask for a breakdown as to why this was. Any question I had regarding my account, the employee Carlos would say "i don't know" He said i had 7 insurances on my account & it went to 10. Asked on what products (since i only have 8 ppl on my line) ... GUESS HIS ANSWER .. "i don't know" I understand he's not selling me a phone so his interest is lost but my account has 8 lines, the least you can do is provide decent customer service. A female employee (didn't get her name sadly) ended up taking over & she helped us figure out the discrepancies. She was def a huge help! She knows her stuff. Overall the energy in this place was tense and the attitude from Carlos was way below average. He needs to leave his baggage at home. read more

I had some of the best customer service at Tmobile on 4124 N Sierra way san Bernadino. Jesus was extremely helpful. He went out of his way to help me with my phone problem. I also had Erik & Kat that continued to help me with my phone when Jesus had to leave. Jesus was clocked out on his way home and stayed at work overtime with no pay to get the process going on transferring my information on my phone. Great customer service guy's. Keep up the good work. read more

I was having problems with a transfer on a new iPhone. I walked in and Clarisa was SO helpful. She made sure I walked out satisfied and with a solution to my problem! Appreciate her assistance and her willingness to help. read more

Michelle is the best her customer service is great she was so sweet I came here not thinking I was gonna get a new phone she was smiling and so helpful helped me get a new phone and other stuff with it for a great deal I will definitely come back and also refer others to her Michelle customer service is amazing read more

T-Mobile Authorized Retailer - My new phone - Mobile Phones Near Me - Fontana, California

Bad customer service, numerous employees working, only 2 customers in store. I go in to just pay a bill,and they tell me its a 30 to 40 minute wait. JUST WOW. read more

I loved the customer service at this location. I had the pleasure of being attended by the manager Christopher . I can say that this location is 100% about customer service. Not only was I attended right away but every customer that came in was also attended right away. Not one person came in without being greeted. I was there for a while since I opened a new account with multiple lines and Christopher made sure he explained every option and plan that best suited my needs. Very pleased with my experience. Thank you to Deydra and Chris for helping my transition be as smooth as possible. read more

I came here and they didn't do what I needed them to. I was at a different location a few days ago and they got it done. I won't be coming back here I am really disappointed read more

I've been coming to this location for eight years now and recently had an issue with my i watch. Gus was very helpful and patient with my issue walked jr step by step she educated me for future questions. Great customer service. Absolutely recommend Gus read more

On May 7 at 11:00 am I visited T-Mobile loc at 10030 Sierra Av Fontana. The store traffic was light/medium. I was greeted and assisted by Michelle M. I stated I was here for an upgrade. We both went to the service counter. I asked about the $600 credit promotion on eligible upgrades. Michelle asked me which phone I was interested in and then went step by step to explain this promotion and how it will work for my account. At some point Michelle consulted with store mgr Chris for answers to some of my questions. Chris was friendly, knowledgeable and readily available for all questions and data entry assistance that Michelle and/or all the other T-Mobile representatives needed in his store. I really emphasized to Michelle how important it was that every file on my phone get transferred because I'm currently using my phone as personal computer and that I currently have a litigation case pending with important files. Michelle asked me to unlock my device to check and verified all settings before initiating the transfer. Once the transfer was initiated, Michelle explained the wait process. She asked me if I wanted to sit and wait or, if I wanted to leave for food and/or beverage and come right back. The transfer process was fairly quick. By the time I returned from getting coffee everything was already done. Michelle asked me to confirm all files, photos and important legal information were transferred correctly. Once I verified all the transferred data, she deleted my old device and I watched her remove all files. During my check out process Michelle made an great effort to sell me accessories, however I declined and only opted for the 20W wall charging block. My experience was extremely pleasant and painless. All customer service at this store exceeded my expectations. Michelle was super friendly during the entire process. All representatives acted professional. Everyone was friendly and engaging with their customers. All aspects and questions from this visit were handled completely. Long ago I used to be T-Mobile customer then I moved to Sprint's family plan and now I'm back with T-Mobile because of the Sprint merger. I'm happier with T-Mobile and how they handle their lease options are easy and clear to understand. I would recommend this T-Mobile location to anyone. I want to commend the attitude and teamwork I observed in store today. 'TEAMWORK makes the DREAM work.' People can achieve limited goals alone, but as a TEAM limitless goals can be achieved! read more

I wanted to thank Cristian for his outstanding service. He went up and beyond for us with our purchasing needs. He was extremely patient and answered all of our questions. All staff were extremely pleasant and eager to help. But Cristian was amazing for all of my families needs. Thank you we need more people like you in the retail business. read more

I was helped by Kimberly, and she is AMAZING!! Shes very efficient, funny, friendly and knowledgeable. She made an otherwise stressful experience enjoyable. read more

This place is terrible. Came in, and it's overpacked. They don't even tell me I had to put my name down in a list until I'm able to talk to one of the cashiers. And she tells me I need to be on the list before they can help me. Which I completely understand, but what gets to me is, where the hell was this list when I came in?! I waited for 30 minutes!. Just go somewhere else. This place and there staff are terrible. They have no coordination or structure in how to get people moving. T-mobile should do a better job at hiring and training their staff. read more

We are very impressed and grateful for Angie Nieto. We walked into the store and she was so friendly and pleasant. She was very helpful in assisting us with anything we asked for. Our overall experience with her was amazing. This world needs more people like Angie. Thanks so much for all your help and most of all for your amazing customer service (it's so hard to find people like you). read more

Angie and Juan went out of their way to lower my bill as much as possible. They were very knowledgeable and made sure to answer all my questions. This location has very upbeat employees who are ready to assist you on whatever you need. Highly recommend! Ask for them when you walk into the store you wont be disappointed! read more

I use to like this place but not anymore. They are dishonest and will do anything for a few bucks. When I first got the buy 1 get 1 free they said I can cancel a line within a few months. So I came in after the 20th then they said I can only cancel after another 5 months. Which is bs lucky for me I knew it was because I got the same chick so helped me when I bought the phones. I called customer service and they were great. I can cancel after 90 days with any promotions they said! I got my answer quick through the phone then coming here. read more