Customer service, the service (except for my phone that seems to work fine) SUCKS big time. I was…read moredirected by AI assistant, which by the way as is the only way you get customer service to call the 844-275-9310 waited 34 minutes with music that was wavy and difficult to listen to and a automated voice advising to sign up for all the perks that they offer ..........ANYway at the 34 minute wait time a recording of a man said you have reached us after hours good bye. In the mean white my internet sucks turns off at will I have moved and restarted, everything self service AI tells me to do with no luck. My phone works fine but I can not watch TV. Needless to say I will be dropping T-mobile INTERNET because of issues that can not be resolved. I DO NOT RECOMMEND T-MOBILE FOR INTERNET SERVICE, the humans in the stores are all nice but when you leave the store you are on your own!

My mom and I went in today because we needed to add a line to our plan. Service was great, Alan the…read moremanager was very helpful and sweet. He was patient with us as far as trying to navigate what exactly we needed. Despite there being a line of people, he was with us within a couple of minutes. Thanks Alan!

Please patronize this family owned business! We had a fantastic experience at Cell Tech. My…read moredaughter broke her phone screen and lives 90 minutes from Fresno, but Fresno is her closet town to get her phone fixed. I was able to call a few places for her to see where she could go. Cell Tech , Loi, was super helpful and patient with all my questions. They had fair and competitive pricing for an OLED screen which actually matters for her phone. I was able to order a screen and chat with Loi. He explained everything and explained how she might test her phone to make sure it was just the screen that was broken. When the screen came in my daughter drove to the store and had it repaired in under 10 minutes. We would highly recommend Loi and his business. Call around and see that he has great reviews and great pricing.

I would definitely recommend this business to anyone who needs professional and prompt service…read more Owner and family are very kind and knowledgeable. Great price and extremely fast turnaround.

This is my favorite phone accessory store I bring every new phone here to get my screen protector…read more& phone case

I went by today and their business has been closed. I have no idea what happened, but this was…read morealways my go to place for cell phone accessories.

Awesome job, customer service and surprised me with the price. Highly recommended…read more Fixed my iPhone 14 Pro Max screen. After calling around and getting prices at $210 - $260. Even the prices that are $160 and all the way to $125 is that the people that repaired the phone for those prices, will not give you a straight answer to: "is it LCD or OLED? " Their replies for $130, $140, to even $160 is that it's "premium" beware LCD screens will use up more battery and the colors on your screen will be off. My phone was losing battery when it was charging or even not used, (all apps closed) When the repair was done. I asked the owner why did billed me for such a good price, and even threw in a free tempered glass screen protector? He responded back honestly. Because business is slow and I rather make something rather than nothing. RESPECT!! Yes we are aware that the LCD screens for iPhone 14 Pro Max is $50 on Amazon prime and people are trying to take advantage of people making a crazy profit. At a time when people are just looking for help after seeing a broken phone. Again highly recommended and earned a customer for life.

I took my phone in for repair. He kept giving me the…read morerunaround after a month he told me the phone couldn't be repaired. I would only recommend this shop for simple repairs for example broken back glass other than that no!

Extremely friendly service. Can't beat the prices, the speed and overall care they took to repair…read moremy phone. I highly recommend this place if you need a repair. They fixed my IPhone 6+ glass and put on a new temper glass protector. Also cleaned the phones speakers so they worked better!

A piece of my phone charger got stuck in the charging Port of my iPhone. I took it to the store and…read moreMarco immediately checked in with me and assessed my phone. Within a few minutes, Ian, his team were able to extract the piece out of my charging port. He even gave me an additional charger as a courtesy. Overall, they were friendly, fast, efficient, and patient with explaining how they did things. I would highly recommend anyone to go to their place if they have any type of repair issues!

They are AMAZING! Went in with a cracked screen. They pulled the plastic screen saver off, it was…read morejust the plastic. The screen was fine. I would have been happy to come back with my money and paid for a new glass screen. Very honest, quick, reliable. To say nothing of saving me hundreds of dollars. KEEP UP THE GREAT WORK!

My go to was the Clovis/Herndon store but they have since closed. I wanted a battery replacement so…read moreI created a project thru Yelp and called around as well. Most stores were wanting $75-100; so I basically thought that was the ongoing rate. Cellfix wanted $75 for battery and labor. I ended purchasing the battery on my own and called back; got a rate of $50 from Cellfix for just labor. I didn't have the right tools and didn't want to break anything so I went them. Within the hour, my battery was swapped. Will definitely go back when the need is there.

I came here with my mom about a week ago and I have to say I have never seen better customer…read moreservice in my life! I mean this guy's really went above and beyond!! Shout out to Gary, Robert, and Ricky. All three of this guy's really helped us out. We got a family plan for 4 lines and I couldn't have been happier. I'm so glad I came here. Thank you guys. All three of you deserve a raise!! See you soon - Ruben.

Absolutely terrible! We have been in there no less than six times over the past two weeks trying to…read moreget our new service established. Shame on us for thinking that they were a decent company. My husband is still in there at this very minute trying to get stuff figured out. We have wasted hours and hours with them. If you're thinking about doing Verizon, think twice. T-Mobile was so much better and we very much regret switching. Customer service is terrible and clearly the employees don't give two beans about their clients. Do not switch to Verizon. Update. Tried calling the Business Manager...what a joke. It was just an automated message with no way to talk to a human. I'm extremely disappointed. Second update. We've been on the phone with this company for about 2 1/2 hours already this morning. You guys are very unhelpful. And the phone that my husband was supposed to get got sold to someone else. Your business really needs to do better. I've been with T-Mobile for 10+ years and I have never had to spend the amount of time with them that we have had to spend with you. Do better.

Jessie was our home tech. He was here during our last call also! Both times Jessie has been able to…read morefigure out what the issue is and has been able to fix it resolving the issue! Jessie is extremely thorough, customer and company oriented and is a very professional and timely individual! Jessie gave us the tech number of #3959 for his identifier number within the company! 10/10 on customer service today!

I go in and big dude with a small beard and mustache doesn't even greet me or anything just…read morestraight up "we will help you when we have a chance" all sassy and rude.