I was having some trouble switching my phone from a different carrier to Verizon and was getting…read morefrustrated that it wasn't working. I decided to stop by this nice new location near my house. When I arrived, another customer was being helped, so I waited my turn. While assisting that customer, Reina kindly asked how she could help me and immediately jumped into action, managing to assist both of us efficiently and with no problem. I was so impressed with her work ethic and incredible customer service! From what I could tell, the other customer was happy with his purchase, and Reina got my phone working perfectly. Thank you again, Reina, for your time and expertise!

I wanted to take a moment to share the amazing experience I had at the Verizon Wireless store…read more#951-262-48. The care I received at that location truly meant more to me than the two men who helped me could ever know. I came to this location on the recommendation of a trusted friend after a very difficult experience at another Verizon store the day before (the location of the 1st store was: 27512 W Lugonia Ave, Suite C, Redlands, CA). At that previous location, my mother and I were treated with little patience and a lack of respect when we asked for help understanding our contract options. My mom had recently been in a serious car accident that caused a traumatic brain injury and affected her memory, so we genuinely needed things explained clearly and slowly. Instead, we were made to feel stupid for not understanding our options quickly, which resulted in us walking out without updating the majority of our existing lines. Walking into store #951-262-48 felt completely different. Matt greeted us with such a pleasant and genuine welcome that it immediately put me at ease. When Trent became available, he took the time to really listen to what we had gone through. He didn't rush us, didn't make us feel like a burden, and treated my family with so much patience and compassion. He explained everything in a way that finally made sense and never once made us feel uncomfortable for asking questions. Because of Trent's kindness and support, I was able to add multiple lines to my account and even purchase gifts for my family just in time for Christmas. Matt and Trent's help might seem like a small thing, but for me their support was huge. I hadn't updated my phone in years because life had been heavy -- between work and caring for my grandparents while they were in hospice, finding time for something like updating my phone felt impossible. Unfortunately, when I had finally made an effort to upgrade, I was met with disrespect at the first verizon store i I had visited this year, which was incredibly discouraging. I was honestly ready to switch phone companies altogether after that experience. Matt and Trent completely changed that for me. They reminded me how powerful genuine customer service can be, especially when someone is already navigating so much. In moments like these, being treated with patience, dignity, and kindness can truly be healing. I'm so grateful for the experience I had at this store and for the people who work there.

I went in to see what my upgrade options for my current account…read more Daniel assisted me today. After answering many of my questions he asked me if I still work. I told I do and I'm self employed. He had already gone over what the cost would be now that our phones and IPad are paid for. He then suggested that I change my account to a business account. It turned out to be a cheaper rate and I also received a new IPad for opening a business account! Daniel gave me great service today! While I was there, Ismael put on a new screen saver on my phone. I highly recommend these two sales associates and this Highland location. Wanda M.

I've been with Verizon for over 10 years. Stay away from this place! They should've never opened…read morethis location. I went from paying a $300 phone bill to $397 bill. I'm still trying to get it corrected to bring it down. I've never been so disappointed .im going to mt grove.

I went today to pick up a phone. There were 3 people there, 2 men and 1 woman and they were great!…read moreBest customer service at a T-Mobile. I was greeted right away, signed up, the gentleman explained exactly what they were doing and about how long it would take. They were very friendly, the reps were multitasking, helping each other out, and I was out in a good amount of time.

Nowhere to check-in when you walk in. They called up people who came in after us because they're so…read moreunorganized. Understaffed but that probably isn't their fault. Was looking to switch 5 lines from Spectrum to T-Mobile but they didn't earn my business. Thanks!

Please have your employees mindful with their parking. In a lot full of spaces I don't understand…read morewhy someone would park so close to my car that I had to ask them to come and move their large truck.

Do not have your phones activated at this store they are a rip off they overcharged me $32.00 and…read moresaid it was for taxes on 2 free phones when the deal was a family plan for $60.00 and 2 free phones well my bill turnef out to be $92.00 out the door i called metro pcs corporate office and they ony got $60.00 so the store pocketed $32.00

Temporary VERIZON store manager Sean was beyond amazing! I had MULTIPLE issues that I was unable…read moreto resolve in the last 30-60 days, either via; 611, main number or CHAT. I was BEYOND over all of the; bs, hang ups, hold times in excess of 40 minutes, disconnects, recording not recognizing any of my issues, transfer dos connects and a host of other issues. It was raining and I was the only customer so, in 2 hours time he fixed MULTIPLE ISSUES and I could not be more impressed with his knowledge, patience and follow through.

I stoped by to inquire about the stock of the new iPhones. I asked what they had I could walk away…read morewith today. The employee depends with asking me questions that were not related to what I was asking. I politely asked again and he brushed me off and continues to ask me question with out answering any of mine. I felt is was rude and brushed off.

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.

I was late by one day of cancelling service and they wouldn't make an exception. I was forced to…read morepay for a full month even though i cancelled the policy a day after the billing cycle. I requested that they waive the fee d/t it being less than a day but they denied it. Was not happy with their customer advice at all. Would not recommend.

Today,March 31, 2026 I tried to cancel service with spectrum. The idiot I was talking with refused…read moreto process the cancelation, stating all kinds of things. Finally, after 35 minutes, I threatened to sue, and he cancelled it. He still didnot quit. After an additional 15 minutes, I hung up on him. You do business with spectrum at your own risk.​

Always fix my broken phones there! Might be higher than some but their quality is higher than most.read more

Excellent service and HONEST! Like other parents, I wasn't…read moreabout to buy my kid another iPad when it stopped charging. I brought it to MacGuyz and they quickly diagnosed the problem and adjusted their rate to reflect the work the device needed. They could have easily taken advantage of a situation, but they were ethical, transparent and fixed my son's device so it looks brand new. I'm super appreciative of this business and highly recommend them.