Went to this store 1 hour before closing. I was looking to leave my previous provider after 13…read moreyears and upgrade both my phones. Sam helped me and I got an amazing deal on my new service and my trade-ins it was an incredible value. Definitely recommend this place Sam was super helpful and provided amazing service.

Amazing customer service from Sam! Came 1 hour before closing to switch and set up a new phone plus…read moreget a new phone. He was able to get us set up without any issues as well as guide us through every step of the way to ensure we were on the same page. It took some time to get the phone switched over meanwhile sam still made sure to help all other customers that came im before closing. Definitely appreciate & recommend Sams help!!

Nowhere to check-in when you walk in. They called up people who came in after us because they're so…read moreunorganized. Understaffed but that probably isn't their fault. Was looking to switch 5 lines from Spectrum to T-Mobile but they didn't earn my business. Thanks!

I went today to pick up a phone. There were 3 people there, 2 men and 1 woman and they were great!…read moreBest customer service at a T-Mobile. I was greeted right away, signed up, the gentleman explained exactly what they were doing and about how long it would take. They were very friendly, the reps were multitasking, helping each other out, and I was out in a good amount of time.

Temporary VERIZON store manager Sean was beyond amazing! I had MULTIPLE issues that I was unable…read moreto resolve in the last 30-60 days, either via; 611, main number or CHAT. I was BEYOND over all of the; bs, hang ups, hold times in excess of 40 minutes, disconnects, recording not recognizing any of my issues, transfer dos connects and a host of other issues. It was raining and I was the only customer so, in 2 hours time he fixed MULTIPLE ISSUES and I could not be more impressed with his knowledge, patience and follow through.

I stoped by to inquire about the stock of the new iPhones. I asked what they had I could walk away…read morewith today. The employee depends with asking me questions that were not related to what I was asking. I politely asked again and he brushed me off and continues to ask me question with out answering any of mine. I felt is was rude and brushed off.

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

No star for this store. Customer service terrible. I was waiting for 40 minutes standing. The…read moreperson was busy helping other customers. I ask the employee.I only hear for a pickup order. Employee didn't give me a good answer. This employee told me I needed to wait in line. This store need have more people for customers service. Management need to improve on this situation. It's very upsetting.

I already had a spectrum TV and internet account and we had our phones with AT&t. Decided to change…read moreto spectrum mobile to save some money and we did. AT&t has raised the price many times over all the years. The last was to not recognize veterans and servicemen with a discount and removing the discount for direct pay. Guess the CEO needed a bigger bonus this year. We've had them for many years and we just got sick of it. Dorn was our attendant at spectrum and he was terrific. about price, phone selection and explaining everything. We highly recommend them.

Very friendly staff but definitely understaffed and long wait times. Misinformation provided which…read moreled to a lot of wasted time.