I went today to pick up a phone. There were 3 people there, 2 men and 1 woman and they were great! Best customer service at a T-Mobile. I was greeted right away, signed up, the gentleman explained exactly what they were doing and about how long it would take. They were very friendly, the reps were multitasking, helping each other out, and I was out in a good amount of time. read more

Nowhere to check-in when you walk in. They called up people who came in after us because they're so unorganized. Understaffed but that probably isn't their fault. Was looking to switch 5 lines from Spectrum to T-Mobile but they didn't earn my business. Thanks! read more

Francisco helped my friend and I get our phone plan! He was super helpful on helping her unlock her phone and switching phone plans! Best worker there!! read more

TLDR: I'm paying less for more and this is the best experience I've ever had dealing with cellphone providers. It's not everyday that you have a good story about swapping phone providers. This is that story. I was with AT&T and was getting robbed. Quite literally, when I went to speak to the AT&T reps they suggested I get a lawyer. This is because I got scammed at a Target (Yup, they got me). Long short, I wanted out. Enter the heroes in magenta. To be fair this was a full team win as I worked with 3 different "Mobile Experts" who all seemed to be well, experts. Phillip helped a lot the first day I was there, and really knew his stuff. The manager, Derek, was just awesome, helpful, and honestly a cool person. I got everything set up and needed to come back to swap out a phone. The next day Adrian and Derek helped me out and it was the same amazing experience. Now, I'm paying less for more, with better service and coverage in my area. This is the kind of service that people train people to emulate. read more

I came in today to finish setting up my new phone and switching service to T mobile. Hugo helped us out. His knowledge of the company has better made me understand what I was getting into. I I had originally called customer Service to get an estimate where I got a really pushy sales person that ended up getting me to get the gateway internet system that they have. My home internet is ok so i truly didn't want it. Hugo explained to me that I should have just come in to the store to begin with, because by the time I was finished on the phone with customer service I don't know what I signed up for. He went step by step with my daughter and I and I left with a much better understanding of what my promotions are and what and how my future bill will be. Bigger plus is that they actually have a 55+ program. Sometimes it pays to be a senior. Thanks again Hugo. read more

T-Mobile - Front of store - Mobile Phones Near Me - Highland, California

I want to thank Andrew G for being awesome at customer service. I appreciate you for the help with my phone I felt like my age not knowing the trick on how to hard reset my iPhone. I used to be tech savvy but I felt old walking out thank you Andrew read more

Had an amazing experience! Andrew is AMAZING! Great deals and informational. Super great assistance and management. Willing to go over and above. read more

T-Mobile - Great deal - Mobile Phones Near Me - Highland, California

We came in to get new cell phones and transfer our other servicer to t mobile prior to paying off the last phones we had and a Mr Francisco R. assisted us without a seam. Everything went easy and well with his very attentive customer service. read more

i came in signed in waited a couple minutes and was helped by a very nice lady named wendy she is store manager at this location. she answered all the questions i had and helped me get my screen protectors replaced. she definitely coming back to this location read more

horrible experience first of all we waited almost 2 hours just so they can tell us we had to pay way much more for a downpayment on a phone when we had already spoke to someone else they give wrong information here & the lady helping us "Yadira" wasnt trying to do business eaither way she looked like she was in a rush read more

Customer service needs to be improved. Felt like I was intruding on their day. 85 characters are needed.

T-Mobile offered a plan that guaranteed $70/month for life for two lines. After signing up and paying for over a year my phone bill went up $10. I called to find out why and they told me it was because my payments were being taken automatically to my credit card and not directly to my bank account. This is totally wrong. It should be illegal to bate and switch with contracts. Anyone want to take on a class action suit? read more

Where do i even start honestly came in to get a better deal and got a better deal than verizon not only that but there were problems with my phone and thank god it was fixed i think the employee's name is victor i forgot props to that guy he honestly deserves a promotion or employee of the year and i get a discount for working at walmart its honestly amazing read more

We went in to trade in our phones. Wendy, the store manager, initially told us we couldn't trade it in. Then looked up the "new guidelines" &said they changed it as of the new year &we would get 350 trade in. We got the phone &went to trade it in &wendy is now is saying we dont qualify for the 350$ trade in. It's the inconsistency. You should KNOW your information CORRECTLY. the whole reason we got new phones is bc she told us that we would get $350 trade in so now we can't. We're frustrated bc she told us one thing one week &is saying no the next. Going to a different T-Mobile from now on. read more

Went in for a needed upgrade and it was a pleasant experience. Adrian and Wendy were super polite and very helpful. As I waited for my upgrade, they indulged me with great conversation, they were both very friendly and gave off great energy! Impressed with this location and the professionalism. read more

I've had great customer service, every question answered and terms explained well. Monthly service fee is reasonable. I had ATT&T THE ABSOLUTE WORST read more

I encountered bad customer service with Michael, who was on a power trip when things didn't go his way. He even told me to get out of the store when I gave him the same attitude he was giving me. This was not the first time this had happened regarding him. This store lacks good customer service. They took away the good people who used to work here and greeted you as you came in. Now you're made to feel like they are doing you a favor, and you're wasting their time. They had customers come in who asked if they spoke spanish and they didnt even try to direct them to another store that did, pull out their phone translator, or even go get their manager, who i later found out that she did speak spanish. If you want a store to go to that gives you quality service, then your best bet is to head over to your redlands tmobile. They treat you better over there. read more

I visited the T-Mobile store at 4110 Highland Ave, Highland, CA. The Manager Daric Williams was amazing. He took the time to install my new Sync Drive for me. We cross some hurdles in doing so, but he never showed any frustration. He was very patient and professional. I really appreciated his help and will reach out to this T-Mobile store again if I need help in the future. Thank you for your help. Rosalind Jones read more

Excellent customer service. Adrian is an excellent customer representative and has listening skills. He's an expert and problem solver with a great attitude. read more

Wonderful staff very helpful friendly great sense of humor They are out to help people Left AT&T to go to T-Mobile and my bill is very very beautiful at T-Mobile compare to AT&T read more

All the representatives are super helpful. Great customer services and very clean store. Very quick to help and enthusiastic. New store in town so love the convenience as well. read more

Love coming to T-mobile . Amazing customer service and I appreciate Jacob always has smile and always willing to help .

I just want to thank Andrew, Philip, and Hugo for the worst experience. I got at a retail store in a long time. I understand I wasn't there to purchase anything but I was there for a return at first I was only talking to Andrew. He walked me through the process and asked me for a receipt. I told him I didn't have one that I have shipping label I showed him what I have and he said I have to go somewhere else. They called customer service. He told me I could return it with the shipping label then Andrew switches the story so he can't take the device because his manager is not there so he should've left with that and explain to me the first time you can't take it instead of just making me leave. This is where the experience really went bad I have Philip, Andrew, and Hugo all talking to me at the same time not letting me speak ganging up on me. really was a terrible experience. I don't understand why I need three sales reps schooling me on how I'm wrong after corporate told me I could return it with the shipping label. I wish there was a nicest way to say it was really a clown show. I understand that they are sales reps and they need to make money but they are also there to provide services. I was actually going to purchase the phone after I made my return but thanks for that I will never go back. I might just switch over carriers at this point because every time I go into T-Mobile store it is the worst experience after after the sell. And this is to Andrew if you didn't wanna be there clock out and go home. read more

Employee at the store told me the new devices would ship in a week. Now that I switched to them, the website is telling me almost 2 months. read more

Bad costumer service!! I mean really bad service what can I say!! Ohh yeah really bad customer service !! I will never ever come in for anything!! Did I tell you really bad costumer service!!! I had to go to Redlands where I got helped right away with the same conditions as here!!did mention I got really bad service, read more

Excellent service by Daniel and in general all doubts and questions were answered perfectly.

Worth with Chris K. He took care of us during a 3 day process. Got all the phones we wanted and everything.

I came to the store with questions on my phone and watch. Mathew was very helpful. Great customer service.