Temporary VERIZON store manager Sean was beyond amazing! I had MULTIPLE issues that I was unable…read moreto resolve in the last 30-60 days, either via; 611, main number or CHAT. I was BEYOND over all of the; bs, hang ups, hold times in excess of 40 minutes, disconnects, recording not recognizing any of my issues, transfer dos connects and a host of other issues. It was raining and I was the only customer so, in 2 hours time he fixed MULTIPLE ISSUES and I could not be more impressed with his knowledge, patience and follow through.

I stoped by to inquire about the stock of the new iPhones. I asked what they had I could walk away…read morewith today. The employee depends with asking me questions that were not related to what I was asking. I politely asked again and he brushed me off and continues to ask me question with out answering any of mine. I felt is was rude and brushed off.

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

I was late by one day of cancelling service and they wouldn't make an exception. I was forced to…read morepay for a full month even though i cancelled the policy a day after the billing cycle. I requested that they waive the fee d/t it being less than a day but they denied it. Was not happy with their customer advice at all. Would not recommend.

Today,March 31, 2026 I tried to cancel service with spectrum. The idiot I was talking with refused…read moreto process the cancelation, stating all kinds of things. Finally, after 35 minutes, I threatened to sue, and he cancelled it. He still didnot quit. After an additional 15 minutes, I hung up on him. You do business with spectrum at your own risk.​

Always fix my broken phones there! Might be higher than some but their quality is higher than most.read more

Excellent service and HONEST! Like other parents, I wasn't…read moreabout to buy my kid another iPad when it stopped charging. I brought it to MacGuyz and they quickly diagnosed the problem and adjusted their rate to reflect the work the device needed. They could have easily taken advantage of a situation, but they were ethical, transparent and fixed my son's device so it looks brand new. I'm super appreciative of this business and highly recommend them.

The list goes on! The expectations have been consistently surpassed!!…read moreI have had to go in frequently to this location and this crew is unlike many others. I came in on a Wednesday night of last week and to my surprise available and not super busy. As I was there, just before the next hour, more clients swarmed in. -Hilaria, Derek and Brian were pleasantly helpful, knowledgeable and friendly. Love seeing the same faces. Today, this week, I went in and met with Elizabeth who was very attentive, accommodating and supportive. This team works really well with each other. I am a very happy client! Huge thank you and job well done

1 Star -- Check Your Bill VERY Carefully…read more We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/).

Please have your employees mindful with their parking. In a lot full of spaces I don't understand…read morewhy someone would park so close to my car that I had to ask them to come and move their large truck.

Do not have your phones activated at this store they are a rip off they overcharged me $32.00 and…read moresaid it was for taxes on 2 free phones when the deal was a family plan for $60.00 and 2 free phones well my bill turnef out to be $92.00 out the door i called metro pcs corporate office and they ony got $60.00 so the store pocketed $32.00

Amazing experience. Walked in and was greeted warmly by the lovely shop owner. He really really…read moresaved us this Christmas with some IPads for our children. We were on a tight budget he made it happen. Cannot recommend this place enough.

Great service! I was in and out of the shop for a phone repair. Everything works well! I would…read morerecommend!

My Samsung S24 Ultra died unexpectedly with the black screen of death, so I came into this store…read morelooking for help. Actually chose this location because it had higher reviews than other ones! Kendall helped us out and was able to work his magic to get the phone working again! I had already accepted having to buy a new phone, but Kendall helped fix my current phone and get it charged back up. Awesome service!

On May 4th I went to the AT&T store on Redlands Blvd. I was paying too much money per month at…read moreVerizon. I brought my phone with me and the Rep who helped me was very helpful. Her name was Evelyn and she was a real pro. She explained the breakdown of the charges and fees right away. Later on that day I brought in my tablet but had a little problem with a Sim card. A few days later Evelyn solved the problem and my tablet is working fine. I would recommend her expertise to anyone looking for new phone service Thanks Richard Pinckney

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.