Great service. Walked in the door 30 mins prior to close and expeditiously helped me with my phone…read more Courteous and friendly staff.

Horrible in store customer service overnight came back in the morning and the manager was late good…read morejob yall

First of all been a customer over 25yrs. At that time it was Cingular…read more I'm in today for assistance on my new phone. Upgraded 2 days ago for the 13. Yeah I know the 15 coming out later this month but I refuse to pay $2k for a phone. Sorry not sorry... Kia assisted me on the purchase 2 days ago. She was very sweet, knowledgeable and helpful. She went over every option to get me the best deal and discounts. My current plan was better than the ones offered. So I kept the current plan. Today, the Assistant store mgr Brian assisted me. He was great! He had just finished with a customer when I walked in. Actually I met him a week ago when I came in regarding a possible upgrade. I did not get his name . Like I said just needed help removing an annoying pop up. He asked that I do a review while charging my phone. So here I am If you're in need or considering upgrading, drop in to this location off Hwy 124 in the Target plaza next to Applebees.

Horrible customer service from sales reps that don't give a shit. Called to confirm a specific…read morephone was in stock and was told they have plenty. 30 minute drive later, I was told they don't have any in stock. Straight up lied to me. Will be cancelling my plan.

Genuine human to human review, this place is terrible. 1…read more The guy doesn't know jack about what he's doing 2. Uses cheap parts and charges premium prices 3. Takes 3 hours for what apple can do in 45 minutes 4. Takes advantage of people who don't know better 5. Overall unpleasant experience I WOULD NOT recommend here, either go to an official store of your phone brand or any other service You're probably better off fixing the phone yourself than taking it to this guy.

DO NOT go here. They DO NOT guarantee their work/product. I would not recommend this business…read more Initially, the service was good. They didn't not have my style screen in the store so I waited to have it repaired by the next evening. The owner and his son stated it would be ready around 4 or 5. When I arrived the next day, everything went well. I had to wait a little longer than promised, but my phone was intact and functioning. However, a almost a month later the screen shows a green line that gradually gets bigger each day. I took it back and they would not replace the screen. Instead, they suggest I buy another screen free of labor fees. The son insisted I dropped the phone or caused damage, yet you see in the photos no damage occurred.

I had a very disappointing and frustrating experience with this repair shop…read more The first time I went in for a battery replacement, I was told to come back in a couple of hours. When I returned, nothing had actually been changed. My phone still showed the exact same battery health (83%), and there was no system message indicating that any battery had been replaced. That was the first red flag. When I questioned it and asked the technician to open the phone in front of me, he refused and told me to come back the next day. That lack of transparency immediately made me uncomfortable. The next day, after insisting, the situation became even more suspicious. I was shown a battery that supposedly came from my phone, but it had specifications that didn't even match my device (wrong capacity, no Apple branding). That raised serious concerns about honesty and professionalism. At one point, when I stepped away briefly, the technician suddenly "completed" the battery replacement. This time, my phone immediately displayed a notification saying the battery was not recognized as genuine. That clearly showed that the previous visit, no replacement had been done at all. In the end, I requested my original battery back and had it reinstalled because I no longer trusted the parts or the service. Once reinstalled, my phone went back to showing the original 83% battery health, confirming that it was indeed my original battery all along. This experience felt misleading and unprofessional. A customer should never have to question whether a service was actually performed or not. Transparency and honesty are essential in this type of business, and unfortunately, that was completely lacking here. I would strongly recommend being cautious and asking to see the repair done in front of you if you decide to come here.

In and out in ten minutes with replacement screen and new otterbox case. Raj was very helpful with…read morerecommendations & efficiently repaired phone screen.

My iPhone battery began to drain faster. fearful of the long queue outside the apple store at Mall…read moreof Georgia, I went to this shop. Changed its Battery. Within a week the battery bulged out and the screen became damaged. Not at all advisable.

Very personable and professional. They're very patient. They've seen it all. Never disappoint!…read more Cheers !!

Thank you Conner and Pedro !! Kind , professional , and…read morehelping. ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

This is not what they say it is . I made an appointment online. The moment I walked in the door…read more The line was all the way to the door. I was never greeted or asked about the appointment that I mad online. I had to stand in line like everyone else. The appointment made no sense.

I just left this location and was very disappointed in the customer service, the young black kid…read morewith mini braids was rude and carries the title of manager, he has zero people skills and needs more training and demoted. The young man named Alexa should be the manager seeing as he helped me more than the rude manager, let's just say I am very disappointed in Verizon and this store!

First time at this location. I usually frequent the Centerville location in Snellville. I only…read morewanted to confirm the shipping status and add myself as an authorized user to my dad's account. When I arrived there were customers standing around waiting for assistance. The mgr finally asked what brought me in today. I explained the situation and he stated he would need a copy of the POA in order to add me as an authorized agent or user. I had the POA but had to wait for assistance. There were 5 customers ahead of me. So I figured they had all been helped and just waiting for their phone. 30 min turned into 90 min before someone finally assisted me. Other customers were getting aggravated that no one had come back to check on them. Most were requesting upgrades, accessories, and status of orders . From what I observed, there were 5 staff members working the floor. One was new so she had no idea what she was doing. She was signing everyone in and informed them the wait was approximately 90 min to 2hrs. Some left others added their name for call back. I understand every customer deserves your undivided attention but when you have a floor full of customers and there are only 5 staff members you must have a plan to assist your customers. No customer should be waiting 60 to 90 min before they're taken care of. After the first 6 customers were taken care of the mgr disappeared. Not sure if he was on break or lunch but he could have told us and that someone else will assist us. I asked where was the mgr bc he initially told me he would assist me. The new staff member just said oh he's in the back . So I asked another member to assist me. He pulled up my dad's account and added me to the account. Confirmed the delivery of his phone. I was told this location is the only corporate location in the area. Hopefully I will not have to visit this location again. They were all nice but customer service was poor. They need more ppl working the floor and maybe 1 or 2 to check you in. Again you should not have to wait 60 to 90 min. Please disregard the previous review as it's for the CENTERVILLE LOCATION.

Knowledgeable folks who have helped me out more than a few times with weird to find and easy to…read morefind batteries.

I needed a new battery for my 2021 palisade. Did some research and found that batteries Plus had…read morethe higher end battery that I wanted in stock. Drove over to the store informed the young man at the counter what I needed. He looked up the battery had it in stock and installed my battery. I was in and out in about 15 minutes and even he help several other customers while I was there. I believe his name was Jack. Very knowledgeable. Did a great job. Never been in a batteries plus before, but definitely would return and recommend.

Let's just say be ready to wait and when i say wait as in wait wait Wheww this location is under…read moreconstruction due to them expanding the store so it's limited space in the store and again a good wait time to be served. It took me coming here twice to get what i needed solved. Both days i came here i waited a hour to speak to someone . It's about a good 10 workers in the store and they all have tablets or laptops waking around with or at a table sitting down helping people. Long story short just wait till the construction is complete before you come here i think the store is almost ready

Wow. I was surprised by all the 1 star reviews. We were in and out in less than 10 minutes,…read morewelcomed promptly and taken care of right away. We went in to replace the remote. I guess it happens enough that they keep a boxfull by the front door.