Let's just say be ready to wait and when i say wait as in wait wait Wheww this location is under construction due to them expanding the store so it's limited space in the store and again a good wait time to be served. It took me coming here twice to get what i needed solved. Both days i came here i waited a hour to speak to someone . It's about a good 10 workers in the store and they all have tablets or laptops waking around with or at a table sitting down helping people. Long story short just wait till the construction is complete before you come here i think the store is almost ready read more

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Wow. I was surprised by all the 1 star reviews. We were in and out in less than 10 minutes, welcomed promptly and taken care of right away. We went in to replace the remote. I guess it happens enough that they keep a boxfull by the front door. read more

Worse customer service I have ever seen. A dozen customers sitting around with at least 10 representatives standing around and on three waiting on customers. Don't even have replacements in stock. Said they would ship one out. Over a week and not remote. Corporate said they would ship me one for $5. Xfinity doesn't really care about their customers. For what they charge you would expect better. read more

Employees standing around on phones playing games. I still have to wait for them to take care of me. I just want to return my equipment and cancel tv service. Terrible service. read more

Customer service is not welcoming , the wait time is horrible ( I was the client in the building but still had to wait 15 minutes to be seen). read more

Honestly the worst customer service. Shame on this company for hiring employees who argue with customers. Honestly, they do not know how to talk to customers. If you don't have to go in person - please do not go. There are multiple employees who will belittle you. I've never been treated bad like this. They literally started yelling at my husband and me. And we were with my toddler, it was just horrible. I will make sure not to step foot again inti this location. I think next time I rather drive 1 hour further than come here. read more

If I would give this place a negative I would. Store is to open at 10am. This pic was taken at 1028am. Finally an older lady pulls up, parks her car, slowly gets her belongings out the backseat before she slowly strolls to the door before unlocking it at 1035. Then they had to wait another 5 mins before they would unlock the doors to the public. Sad thing is that there were already workers inside when the people were knocking on the doors/windows from 10-1030am. These folks just don't care. read more

Xfinity Store by Comcast - Poor customer service - Internet Service Providers Near Me - Snellville, Georgia

The costumer service in store is great. I've never had a complaint about my actual visit, but their services are horrible. I had a TV + WiFi bundle and it sucked. We were never able to watch cable because connection was horrible mostly of the times, and we didn't get most of the TV channels we were offered, even though they said It'd be included. Whenever I'd lose connection cause of their own fault, they'd send a technician, and I'd have to pay $75. Every. Single. Time. Do yourself a favor and save you some money, and time, and do business with some other (and better) companies out there. ESPAÑOL El servicio al cliente en la tienda es excelente. Nunca tuve una queja sobre mi visita real, pero sus servicios son horribles. Tenía un paquete de TV + WiFi y apestaba. Nunca pudimos ver el cable porque la conexión era horrible la mayoría de las veces, y no obtuvimos la mayoría de los canales de televisión que nos ofrecieron, a pesar de que dijeron que se incluiría. Cada vez que perdía la conexión por su propia culpa, enviaban a un técnico y tenía que pagar $ 75 cada vez. Hágase un favor y ahorre algo de dinero y tiempo, y haga negocios con otras (y mejores) compañías. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Snellville, Georgia

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The internet goes out about 15-20 times per day. For about 30 seconds to 2 minutes. It doesn't affect the TV but it screws me on the day trading. They will be gone in a couple of days. I am switching to a new service read more

Great customer service. Such a kind & energetic lady working the greeting stand. She is there to check you in and direct you. I think I went at Christmas time and the review is way overdue. They were very efficient. I was surprised at how easy it was to switch out my box. I was in an out in about 10 minutes. read more

Anita was friendly, knowledgeable about products and and gave great service! She addressed my concerns and helped me decide on which product would suit my needs best. read more

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Really bad service! Horrible service! I'm just trying move service and I've been on hold for 2 hours! How do you screw over your customer when your competition is literally banging on your door?!? And they lie about returning your call! It's been 2 hours and 43 minutes. You lied about fixing my Internet I'm am reporting you to the BBB! If you have the option to get internet else where then run!!! Shame on you Comcast or Xfinity?!?! Change your name again and you still let us down read more

Horrible customer service, just like everyone else says. For the last 2 years, they have really liked to sneak charge increases for BS items onto my bills, and I've also caught them removing promotional discounts months early. On top of that, you can't even call an actual store to see if they're opening late or closing early (like all Xfinity locations seem to), it's just a robot on the phone. If you ever actually get to a representative, it's someone that barely speaks English in some faraway land. I had to tell one lady 3 separate times how to spell the name "Austin". Their app is breaking when I try to generate my transfer code for a cellular device, and has been for two weeks. Spent a full hour and a half on the phone with them trying to cancel/transfer service, and they tried to walk me through the exact process on the app that I said wasn't working 4 more separate times, and then told me there was no other way to transfer it. I asked if was stuck with them until the app gets fixed, AND SHE SAID YES. I'll be disconnecting the payment methods that were connected to the account instead due to their incompetence. DO NOT USE THEIR CELL SERVICE. read more

We are new Xfinity customers and we already regret the move. The wait at the local store is long but you leave feeling like everything's handled. But it's not. The number listed for the local store is actually the general 800 number so you have to go into the store for help. When you call the 800 number, they send you a text for an online chat. When you try the online chat, they say no agents are available and refer you the 800 number. You never talk to a live person. We've been waiting more than a month for our landline to be moved to Xfinity. We were billed twice for the one-time $100 installation fee and can't talk or chat with a live person to tell them. We were thinking of moving two more services to Xfinity, but after the abysmal customer service, that's no longer a consideration. read more

I cancelled my cable y'all. It was time to. They said their prices was going up at the beginning of the year. For what you ask? For basic cable. Nope, not I. I came here to return that doggone cable box and it felt marvelous! When I walked in, I was prepared to wait in line for a while. In the past, it's always been my experience with Comcast. Guess what y'all? I waited for approximately 2 minutes! The lady, welcomed me. She asked what I need. I have her the box, she printed my receipt, and that was it! She was very pleasant. I was about to walk out when I saw their phones. They have nice cell phones at great prices. My eyes grew with excitement, until I asked the dreaded question...... "Do you have to do a credit check, to take advantage of these offers?" She said " yes." My eyes got all weary, and I tried to play it off, as I walked to the door. "Ok, I may be back," I said. I knew full well I wouldn't be back, but I guess I played it off well enough. The store is very clean and organized. The customer service amazing here! I was in and out like lightning. Thank you to the management team. read more

This is the worst place to go to. The lady that help me today to return my equipments has really bad attitude. She's not very nice. She pretty much ignored me when I was asking her questions. Maybe they need to replace her for her to realize that she needs to make a living. read more

I hate Comcast with all my heart. They will tell you whatever to sell you the two year agreement and no matter what, your bill ALWAYS increases after 12 months. I have had them a few times and the last time I even asked the representative who was enrolling me multiple times if my bill would increase after 12 months since I am signing a 24 months agreement. This place is criminal and they obviously train their employees to provide the same customer service as wal mart. Even when I went to return my box, they took my name and added it to a tv screen "waitlist" and my name was somehow removed without ever being called. The person who took my name told me to leave the box and everything at the counter, but didn't write my name or anything down on it. When I finally realized my name was not even on the list anymore and FINALLY had to "demand" to see someone, the first thing the rep asks me is "where is the box you are returning?" This company is awful. Their internet was the fastest available for so long because AT&T DSL is crap, but now thanks to fiber you have more options. Comcast at the store and service level is just a complete failure and now that you can no longer monopolize the market with highest internet speeds. I hope you've turned it around and I also hope I never ever have to use any of your services again to even find out whether or not you did. Good riddance. read more

I came to this store to pick up internet equipment in place of having it shipped to my house due to the fact that I am moving far away and didn't want the inconvenience of having to be there when it was delivered. I went into the store to pick up my equipment and I was seen promptly. That being said the level of customer service was lacking extremely and I didn't catch her name but I was met with impatience and it seemed like the person found my questions to be a burden. I totally understand customer service and treat employees with respect because I know how hard it can be but I wasn't treated with the same respect in return. Her tone and demeanor made me extremely uncomfortable and it seemed as though she was angry with me before I even started asking her about my problem. The person that was with me even comended me for the way I responded to her despite the disrespect that I was receiving. While I did receive my equipment that day the employee did not cancel my shipment as requested and I will STILL have to go wait for it to be delivered. So I feel like I wasted a trip as well as left feeling as though I did something wrong for asking for help due to the service I received. Hopefully that person was just having a bad day and hopefully my experience with xfinity as a whole improves. read more

This is the Worst service ever. I'm fact it's a rip off. Bait and switch. Ther service is shotty. You cannot get a good signal, us constantly in and out. calling or chatting is a joke of all times. Everyone reads the same script and tell you will receive a return call , that never happen. stuck with some BS service and a contract. as much as I hate high price AT&T I did have consistent service if I'm going to pay I might as well go back to them read more

I had my phone stolen. I went directly to the store and the sales person, (I wish I knew his name) told me there was nothing I could do. I wish I had known about the Google find my phone possibility. I did not have my phone insured which is a big mistake on my part. He sold me a new phone and I ended up with 2 phone lines and paying off 2 devices. I went to the Metro PCS store in Loganville a couple of days later and the sales lady there told me I could have used the Google Find my phone option when my phone was stolen. She couldn't understand why the sales person at Xfinity Store didn't tell me that. I am a senior and I didn't know that was possible. She showed me how to do it. The phone was traceable but was turned off. She helped me to put a message on the phone if someone turns it back on. It's gone now, because its not even findable now when I try to locate it. I am so displeased with this store. After leaving the Metro PCS store, I went back to the Xfinity Store and asked why the rep did not help me to at least see if we could track my phone and he said, it was probably a sales person and they are not technical. (Are you kidding me?) So the sales person couldn't say, let me see if our technical staff may have a suggestion for you? (Of course not. He wanted to make a sale) On the brighter side, I did talk with a Customer Service representative that was able to help me with the almost 200.00 bill I would be paying monthly for 2 phones and 2 lines. I fault myself for not insuring the phone, but they could have been more helpful to me in the beginning. read more

It's hard to write a great review for a comcast location...i mean...its comcast! Terrible CS and ever increasing rates causing me to return my equipment to this store. I have visited the previous location which was a few blocks away and like a sweat shop. No sitting area and line out the door. This location is more modern and upscale and as soon I walked on, I was greeted by the lady at the main table. She referred me to a gentleman on the side who promptly accepted my equipment and printed my receipt while making small talk. Seamless experience but like i said, it's comcast. read more

I really wish I could give zero stars. Their equipment was not grounded and damaged all my work and personal items. Estimated restoration was three weeks. They sent a check for my personal network items and nothing else. Noting anything business related has to be another claim, which has yet to be resolved. Was only contacted once a week with an generic email delaying progress. Recently received a bill for an early termination and equipment charge. (I was not on a contract nor did I have any of their equipment evidenced by a check for my network equipment.) read more

Horrible customer service takes about 2 to 3 hours for you to be seen by actual person and get help. I can keep going on and on and on it's just terrible read more

The snellville store Indian lady was rude and inconsistent with her greetings. She looked up from her phone after I walked in. I greeted her. The security guard got up to open the door for a white couple but no such help for me. Nope- I cannot give the a good review snd wish I'd stayed with direct tv. read more

I have had the worst experience trying to get a technician out to my home to install the xfinity home security cameras and the xfinity home thermostat. I had FIVE appointments scheduled, and ALL FIVE had to get cancelled and rescheduled because some idiot at this 1905 Scenic Hwy, Suite 420, Snellville, GA 30078 dispatch center doesn't know how to read the notes detailing the work order and keeps assigning the job to the wrong technician. This is pretty much how the last 5 appointments went: Appointment 1: Monday 6/12/17 - the appointment time was from 8-10am. I waited until 11am and called the 1800 number. I was on the phone for about an hour. They said it was somehow cancelled. I did not do this and they had no idea how it got cancelled. Wonderful. Appointment 2: Tuesday 6/13/17 - the appointment time was from 3-5pm. The tech was parked in front of my car at 350. I get the message on my xfinity app saying that he will be with me shortly. He left after 15 mins and never knocked on the door. Once he did not show back up at 5pm, I called the 1800 number. I stayed on the phone for about 45 mins because dispatch takes 30 minutes to answer the rep back with a status. They said someone will be back in over an hour. After 2 hours, no one showed up and I called back. I was on the phone for another 45 minutes. They said the tech (Henry) will call me in about 45 minutes. He never called. I called the 1800 number again to cancel, because at this point, it was nearly 9pm and I already wasted SIX hours of my time WAITING at home. I rescheduled for Thursday. Appointment 3: Thursday 6/15/17 - the appointment was scheduled for 5-7pm. I get a call at 3pm from the tech that says he doesn't do home security and has to get it reassigned to an xfinity home tech. I asked multiple times if this was actually gonna happen and if someone will in fact be out during the scheduled time. He insisted that someone would come. I didn't believe him and called the 1800 number. I spent another hour on the phone and spoke with a supervisor who insisted that someone will be there. The job got dispatched to Carter. He called me at 6:58pm (Two minutes before the damn window closed) and said he doesn't know why he was assigned cuz he's in a neighboring city. He said I would need to reschedule. Appointment 4: Monday 6/26/17 - the appointment was scheduled for 10-12pm. I receive a call around 11am and the rep tells me that the job was once again assigned to the wrong technician. Mind you, at this point I've spoken to 4 supervisors and tripled checked that it was scheduled for xfinity home since the 2nd appointment. I hold for an hour to speak to a supervisor and the representative hangs up on me. This has happened at least 5 times where I stay on hold and a rep just hangs up on me. I finally get a hold of someone and reschedule this appointment again through xfinity home for the next day. Appointment 5: Tuesday 6/27/17 - the appointment was scheduled for 3-5pm. A technician shows up towards the end of the window and states that he can't complete the job because he's not the xfinity home tech. At this point, I'm ready to cancel all services and try calling the 1800 number again to speak to a supervisor. I wait in the queue for about an hour and the rep comes on the phone, asks me for a call back number so that the supervisor can call me within 5 minutes. Do you think he called me back??? NO. I have been told on multiple occasions that customer service is THE top priority. What I've experienced in the last 2 weeks is so far from that and does not at all reflect the company's initiatives. I guess being a Comcast customer for over a decade doesn't mean anything. I am extremely disappointed in this company and the way they treat their customers. It seems like the customer service is just as crappy as it has always been portrayed in the media. read more

Comcast/Xfinity on the whole has zero Cust Svc and this Snellville store has even less Cust Svc than that! The women I encountered at this location were rude, dismissive and ignorant about their own services. I am currently searching for another provider before I cancel with Comcast/Xfinity entirely. I am paying too high a price for crappy service. They know that their service is horrible that's why none of the stores has a direct phone number! read more

This store has by far THE WORST customer service I have ever seen. We went in to switch out boxes and were told they would be right with us. Well, over 2 hours later, we were finally helped. The store was not that busy, so that was not the reason for the poor customer service. I have a good idea as to why the customer service was so terrible, but we won't go there just yet. Next time this happens, we will be taking names and calling corporate. The store needs to clean house and hire all new customer service reps. read more

Great place. Was assisted by Brian and Robert. Very knowledgeable and kind. Highly recommend.

FINALLY GOT RID OF THEIR SERVICE! This location: Very polite and processional. Impressed, too bad the company isn't like them! Comcast Overall: Hardly any pros, you get a very limited channel selection, your neighbor could have a channel that they won't let you use in your own house, call centers are horrible (in any language) and some (in the centers) are obviously giving preference to people of specific races. It's like the digital mecca of izquierda racism. We're freaking happy to get rid of them and suggest to anyone with options to get someone else! read more

Came in got my cable box I had done over the phone. Got to the car and realized it wasn't a DVR box as requested. Called CS really quick to confirm and they said go back in and have them add and give you the right box. Came back in 5mins after I walked out after having already waited 1hr. Got out back at the bottom of the cue and it's already been another hour. I am just going to cancel at this point...wow! Stay away from the store the $60 technician fee is well worth it because my entire only Saturday with my son is now wasted. read more

First of all, I was surprised by the new set up. You don't have to stand in line anymore. Check in and have a seat. The place is clean, has seating and tv to watch while waiting and even has a charging station. I arrived and was second in line I don't think I waited more than 4-5 minutes before I was called. Shelly was super helpful and exchanged my converter box with no problems. She then looked for a new deal for me to lower my bill. I was able to get a new HD DVR, faster internet speed, lower my bill and get more channels. No cable or satellite company is perfect, they all have their problems, including Comcast, but we have been pretty happy with Comcast for the last 12 years and plan to stay with them for the near future. read more

Xfinity Store by Comcast - Front exterior - Internet Service Providers Near Me - Snellville, Georgia

Neither the in-store service nor the phone in service has any value whatsoever in my opinion. My average wait time on the phone was 2 hours - I wish I was kidding. When I went in to the location, I made changes on my account that were not recorded so I had an unexpectedly high bill. I will go without TV before I would ever do business with them again. So sad that every store has 1 or 2 star ratings and Comcast could care less - says a lot about the company. BRING COMPETITION TO THE MARKETPLACE!!!! read more

I like this store simply because the staff are so helpful and the new store is so comfortable and way more efficient.

Nice store but very slow service. They tell you 5-10mins and that's a lie when you have employees just walking around. Or how about 3 CSR's dealing with 1 customer. read more

I have been to this location twice and have not had any complaints. I did not have to wait long and the ladies that assisted me were very nice and helpful. I have had Comcast for a long time and a lot of people have complained about it, but I am good with what I have and what I am paying. read more

New location but does nothing to help their service. Very slow, not enough people working for all the returns and exchange with problems. Looks like atleast an hour wait to get any help. Time for a change to direct TV!!!! read more

I don't normally write many reviews but I saw a lot of low ratings on here and that was not my experience. Went in no wait, friendly helpful customer service rep. I signed up for Xfinity mobile, no sales pressure to get accessories and stuff like I have experienced at the other service providers. Could not have been better. read more

This had to be one of the worse customer service experiences I have ever had. I was returning equipment and needed to get a receipt it took over 2 hours. I asked the person working the counter if he could give me some idea of when I might get some help. He responded by saying that I wasn't the only person needing help. That someone would help me when it was my turn. read more

Have called Comcast several times to get service at my home, I am apparently 380 something ft away from the box. My house has had Comcast service before and still has the line run to my house, there has been 2 technicians here to install tv and internet at my home and both refuse to install it because I'm to far away. I have called and called customer service about this and they said they would have to send construction out to install a amplifier to boost the signal since it's so far away, they informed me it would take 1-2 weeks to a month for them to come out to do it. That was 3 months ago and still nothing, so all in all I'm assuming that I'm not good enough for their service but I will still try because AT&T's service is garbage and way to expensive for what you get, almost $200 for tv that's choppy depending on weather and internet that can barely support 1 Ps4 alone. But this review isn't about what I have currently so Comcast really needs to get their shit together because I know for a fact installing amplifiers isn't hard at all, install them all the time in cars (I own a mod shop and install sound equipment almost every time I turn around) so wtf is the issue here! read more

The WORST Comcast/Xfinity store EVER!! I've had to go to this location twice in the last three days because of incompetent reps that tell you what you want to hear to get you out of the store instead of taking the time to LISTEN & be sure that what they're providing you with is correct. I'm eight months pregnant & had to drive 45min one way to get to a store. I explained to the rep that I could not make this again & needed to be sure that and the equipment he was providing me with would work for what I needed. His response was "I've worked here for over two years I would surely hope that I know what I'm doing by now." Guess what, he surely he had no clue what he was doing! Because after the two trips my equipment was still not correct according to customer service they sent a tech out to my home at no charge to correct everything and finally get it straight. However now I'm being told by the technician at my home that the store never checked in the equipment that was returned to them so I have to go BACK to the store for a third time in less than a week just to make sure that they properly scan in the equipment we returned so I'm not charged/ held responsible for it! Could not be worse if they tried!!! read more