Maria helped me upgrade to a new phone and she was amazing! I had my two young kids with me and she…read morewas so patient with me and them and played with my boys and entertained them while the phone was switching over! She was so friendly and helpful and upfront about everything and got me into a new phone quickly! And all the employees were friendly also and patient with my boys! Definitely recommend this store!

It's a small retail store, but Daniel was a pleasure to work with. He helped us buy two new…read moreiPhones, transfer our data and gave us all we needed in accessories. Verizon has a jewel of an employee there. Will definitely go back.

My iPhone screen was absolutely smashed but phone repair and more fixed it really fast! Price was…read morecheaper than other stores in the Tampa Bay Area and the service (15 minutes) was the fastest I've ever had. Cannot recommend them enough! Clean store and helpful customer service. Also had my daughter's iPhone LCD repaired 2 days later and once again great and fast service!

WONDERFUL EXPERIENCE. This was an experience I had awhile ago, but am just now getting around to…read morewriting my review. I had an iPhone 14 Pro Max and it had been completely destroyed by water I mean almost everything inside of it needed to be repaired as it was rusted badly. I had a situation with my financial stability the staff there were very understanding and held my phone there for a while. They did everything they could to help me and fix my phone. I got back with everything in shape the phone worker perfectly. They didn't make me feel judged or uncomfortable. I highly highly recommend this place for any electronic repair service they have. They are amazing at their job, absolutely wonderful. They knew exactly what to do and how to do it. I should have wrote this review a long long time ago but it just for some reason dawned on me today that I never wrote my review. I still use the same phone today in fact I'm typing this right now on it and it's perfect which is amazing because the inside was destroyed. Not only great, hard workers, but great people as well.

Great people, great store, great service. Josh was the best. Highly recommend. If you have any…read moreissue with batteries or phones, they'll take care of you.

We needed batteries for my food scale before a trip, and decided to get them at the Brooksville…read moreBatteries Plus store. While there I asked if they replaced IPhone batteries because I had already tried the Geek Squad in Best Buy, who told me my phone was too old and they didn't service it. When I was told yes, and the battery was in stock, I could almost hear angels singing!! Plus - this is the best part - they could install it in 45 minutes while I waited!! I should run and get lottery tickets - that's how lucky I felt!! Now comes the best part - after telling him to go ahead with the battery replacement and a charging spot cleaning - my phone was ready in less than twenty minutes!! Phenomenal customer service!! I won't go anywhere else!

They are to expensive and increased price without notice…read more Staff are not friendly at all

Turning in equipment was ez. Greeted promptly and directed where to go lines were rather long and…read moreseemed to drag on and on.

Stevie the one with the lil bun on the Top of his head doesn't respect the customers that put's the…read morefood on his table, although I arrived with all ID and all pertinent information to acquire a simple print out of a past billing statement. Stevie claimed I needed my wife present which was later found out she was Not needed as I was a Manager on the account costing me 2 round trips and 1 1/2 hours of wasted time and $10 in gas. I had explained to Stevie my wife was awaiting surgery and could not make the trip and I had her ID with me and she was available to speak on the phone all to No avail. I am not sure if it was incompetence or Stevies special time of the month that made the problem.. The next day the Manager corrected the problem professionally and politely which was appreciated! Thank You Danielle!

we went to this location on Dec. 28, 2025 to join the family lan with the free Samsung hones and…read moregot none. We ported 2 numbers and got a new phone number in which should have come with 3 free hone & the family plan would be 25 a line. Instead we where forced to bring our own and saved nothing and when we called 611 the Philippine office lied and told use the tv ad was not true. So been trying to fix it since and they will not honor it without price hiking our bill. Also the family should be $100 plus tax and then minus our first responder discount. They don't want to honor nothing so we are filling a complaint with the BBB for price hiking and theft by deception. They now they have 30 days to fix this and will not so if this has happened to u at the store or from there Philippines office I erg u to do the same. In the past I had to press Identity fraud against the Philippine office after giving this office access to my phone. Also I can no longer call 611 because they send all my calls to the Philippines office for some reason and they don't listen to my and always jerk me around. At this point we are not sure if we trust Verizon anymore and if someone starts a petition against them I'll gladly sign it because the only way things will change with these big company's is if we the people take a stand. Also with todays technology u can no longer fill any complaints or reach the main office by phone and not all people now how to use the computer. this to me is bad business we are being forced to do everything on line so they can get away with thing and treat us like we don't matter and we are not computers.

We had my daughters IPhone 7 Plus fixed here originally because of a cracked screen. The phone…read moreseemed fine for a few months. Then she showed me where the phone screen was starting to lift. We took the phone in and the salesperson is trying to make us pay to have it fixed again stating it was due to heat from maybe leaving it in a car or something.......She is not old enough to drive so how is it being left in the heat when it is with her at all times. I will never use this company again they didn't even try to make it right. Very poor customer service!!! I will be sure to spread the word and never use them again!!!

Wow unbelieveable customer service by Jose at the shop. His prices are fair and very reasonable…read more Will definitely recommend my friends here !

Great store. Cricket is a great carrier. Cricket takes care of you in a timely manner and the…read morecustomer service is top-notch. I've only had to come into the store once and my problem was fixed in a minute or two. Don't look at the rest when you can have the best Cricket Wireless.

I was so happy to meet the new manager Moe and his new worker Johnny, they are very attentive and…read moregive you 100% of their time, you dont walk out without being satisfied your purchase.