really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp…read moreto take care of it within 5minutes! Incredible and kind service! Definitely recommend!!

Ran into several people who were happy with this organization…read more I was impressed. M interaction was favorable as well, and I'll be back to do the more business

I had a computer crisis yesterday. I had several years worth of files on a thumb drive that got…read morephysically damaged. I needed a lot of the files for a new position I start tomorrow. The folks at Gem City Digital saved my bacon and only scolded me gently about the need to backup. There's also a very cool dog who works there. I give them a solid recommendation.

Nasty Men who work there, lying about cigarettes on the 21 St. Said card declined and I walked out…read morewith cigarettes. Paid him yesterday for four packs. Very suspicious. Called me a dumbass, flipped me off. Very Nasty Men

From the owner: All of your wireless needs, repairs, screen protecters, accessories. We are the best wireless store…read morein the west!

Nice and clean store, wall displays are neatly arranged. Today their not to crowded at all but they…read moreare way to slow. I see some staff standing around doing nothing and that includes manager. Several guest never received help and eventually walked out. I do understand that every customer deserves full attention from staff but, we waiting customers want that same kind of attention too, everybody need to be busy urgently getting to the next available customer. Update: I must give Andy big prop's, he saved the day. Andy took his time with wife and I updating our sim cards making sure our new phones worked perfectly, wife and I wanted local numbers and he took care of that without fuss; sold us our new cases, screen protecters installing them for us and sold us our first Samsung Wireless chargers. He kept a smile on his face with much patience. Andy, you were great and we appreciate your kindness. Thank You.

Horrible Service at AT\&T Corporate Store - Dayton, OH…read more Our experience at the AT\&T corporate store (2427 Miamisburg‑Centerville Rd., Dayton, OH) was extremely disappointing and unprofessional. We were instructed by AT&T Business Ordering to visit any corporate store to pick up a business device and have a reserved eSIM assigned. What should have been a simple, routine process turned into a frustrating and unnecessarily prolonged ordeal. When we arrived, several staff members were on their personal phones. Andy, a sales representative, eventually assisted us but immediately insisted that we would need to pay a "substantial deposit," which was incorrect. We asked him to pull up our account (CRU/IRU) and provided our quote and signed agreement. From a technical standpoint, this request was clearly manageable in-store. Andy even confirmed that the eSIM was reserved. However, after he briefly stepping into the back room with another female employee (possibly a manager or team lead), he returned and told us nothing could be done because the device was "already being shipped." Based on the conflicting information and poor experience, we chose to leave. Later, AT&T Business Ordering confirmed that the device was NOT being shipped and that the store should have been able to complete the transaction. As a result, we had to cancel the original order, reissue a new one, accept updated terms, and restart the entire process, causing unnecessary delays. The situation worsened during follow-up. When we called the store, a representative named "Shane" refused to provide his last name and failed to connect us with a manager after placing us on hold. On a subsequent call, we spoke again with Andy, (who was the rep. who waited on us when we were in the store), who declined to transfer us to the store manager, Mustafa, and also refused to provide last names. The tone throughout these interactions was dismissive and unprofessional. As a long-standing AT&T business partner, this level of service is unacceptable. We were treated with a lack of respect, given inaccurate information, and made to feel like our business did not matter. It appeared the staff had little interest in helping because the transaction may not have benefited them directly. We were told a store manager, (Mustafa Alwan=full name) would follow up to address the situation. As of this review, no one has contacted us. It has now been two weeks as of this post. Ultimately, the device was delivered later, confirming that the information provided in-store was incorrect all along. This experience falls far short of expectations for a corporate AT&T location. What should have taken less than a day to process and less than 30 minutes to complete took many days and hours. We are paid at $120-$175 an hour for our services. We will never get this wasted time and revenue back. Based on this interaction, we would hesitate to refer customers or partners to this store. In today's competitive mobility market, customer-focused service, professionalism, and product knowledge should be standard, not the exception. Unfortunately, this location failed on all fronts. If I could post less than 1 star, I would. I would post 0.

Brooks went over and above to help me and my daughter. We were here for multiple reasons and he…read morewas super helpful. Appreciate the staff at TCC Wilmington Pike!!!!

I know better than to download cr@p to my computer, but for some odd reason I thought downloading…read moreto my phone would be safer...crazy right? So I downloaded one of those stupid Facebook quizzes (who were you in a past life) and shortly thereafter got a message in RED that I had 13 serious viruses on my phone and I needed protection NOW. And even thought I knew better and immediately regretted it, I downloaded CleanSweep (blue background/white broom). BAD move. Then I get messages my rams is at 90 % usage and I could get more for "only" $20 a bucks or so. I felt like a real dumb@$their but no I didn't purchase the ram. I never do financial things on my phone. So I head here and asked if they could help me. They were so nice, and since I did have insurance they loaded cleaning softwear on my phone for free and taught me how to remove all the stuff I didn't need from my phone. They even made me feel better saying people come in all the time with that CleanSweep. It made me feel better cause misery loves company. . (and this program continually runs and was the ram problem....removing it was all that was necessary for the ram to have plenty of room left) . And while I was there they checked my account and were able to save me $10 !!! Who doesn't want to save money? I'm done being an @$$clown with my phone. So remember...don't load cr@p to your phone, and If you get messages trying to scare you into it, just say NO. Class dismissed.

If I could give this place a negative star rating I would!! What a horrible experience I had. My…read morephone had been stolen and I was in need of assistance of getting my new phone situated. The man helping me stated he is the corporate manger. I wish I had his name but his behavior was so foul it slipped my mind. My granddaughter who is 7 could not get over the man's horrible attitude!! I ended up leaving that store and drove all the way to Clayton, Ohio and worked with a fantastic man named Joe.

Great deals, good customer service and always got what you are looking for, I recommend this place…read moreto anyone

service was great ! Will continue to come back and work with them! the manger and his team work…read morewell together and you can tell. Thank you

We were very patient and friendly - we had three phones that needed to be upgraded. They were great…read morewhen it came to selling them. They had to be ordered, so they assured us they would call us when the phones came in. They never did call. We stopped there for the 1st two phones and thought we got in before they had a chance to call. When the 3rd phone never arrived, we went in to check and they said, "oh, it's been here quite a while." When I asked why they didn't call they basically said they didn't know. When I complained, the response was "you got it now". She seemed upset that I didn't think it was right to lie to a customer. We need another phone - will NEVER go back ther!

Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later