really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp…read moreto take care of it within 5minutes! Incredible and kind service! Definitely recommend!!

Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

It has been packed every time I've been to this store; however, the line seems to move quickly…read more Employees have always been friendly. When you arrive they have a greeter take your name and type it into a tablet that puts your name on the waiting list board. I'm not quite sure why they need to pay someone to do this? Perhaps they could do away with this position and lower their fees a bit!

If I could put a negative rating I would. They had 9 booths with only 3 filled with people during…read morethe busy time of day. Just wanted to turn in equipment which should be a few minute process. Watched other customers. It was taking a minimum of 30 minutes per person. I waited over 2 hours. Went to lunch, came back and was next in line and waited another 45 minutes. Employees seemed unfazed and don't care. A complete joke of an operation.

It was a great experience when we first went in, friendly helpful staff to assist in getting us…read moreswitched over from ATT. We were told that I'd be able to take advantage of a promotion even though I wouldn't be able to switch over for two months (my ATT phone was new and couldn't be paid off until three months had passed). We were assured that we could take advantage of the rebate as my number would be ported over at a later date. After an hour on the phone with the rebate center they told me to call the store where we switched. The assistant manager Kristi assured me that no mistake had been made on their end and wished me, "good luck finding a new carrier". I guess people just don't care about good customer service anymore. If you find a place with good customer service, whatever business it is, stay with them and tell everyone you know!

Note: this is a review of the store itself, not the phone/internet service…read more I do not understand why t-mobile even has stores that you can walk into. Everything I've ever tried to do, they've told me I had to do online. I went in with paperwork to try to change my name on my account.... Nope, call customer service. Then they told me I could bring the paperwork BACK if customer service needed me to. The next time we tried to upgrade my daughters phone with one she bought elsewhere. (T-Mobile out of state) couldn't find that after we waited forever. While we waited we saw several elderly customers trying to pay their bill only to be told to do it online. They couldn't figure out how. The next day we cans in yo purchase a phone from the store but they didn't have any. Guess where we needed to go? Online. What is the point?

Literally had my husband go and get me a new screen protector wasn't put on correctly because there…read morewas a Kratz and bubbles tried fixing it and it wouldn't work so I had to go back in 45 minutes just be told we don't have any and every time I go into the store there's always some kind of problem! Highly do not recommend the store

Went in to get air pod pros. Wanted to buy 2 pair. Stood there for 15 mins while a rep texted. I…read morewas never greeted or checked in. Then she checked in someone else who walked in so I left. $600 in accessories out the door. I'll drive to tri county before going back there.

GO TO A CORPORATE STORE INSTEAD. This location is an "authorized retailer" of AT&T (not real AT&T)…read moreand will tell you anything to get you signed up. They bare no accountability for what rate or terms they promised. Consequently, they can't even help you resolve issues. They will tell you to email them or talk to real AT&T, which is a foreign call center you'll wait on hold for all day.

I was porting my number from Verizon to AT&T and had so many…read moreproblems with transferring contacts and information I went in this store and helped by 2 employees who were able to get it transferred easily. The. After phone was activated I had an issue with I cloud , and went back in and they solved my problem again and got my voice mail set up. They were all very willing to help and very nice. I recommend AT&T and this store.

My husband and I recently bought a tv at this location and the 2 people that helped us pick one out…read morewere super knowledgeable, and so nice! It made me leave feeling happy with the purchase. We had Geek Squad deliver and install the tv since it was 98 inches. Those guys were great too! Can't recommend any of the people that helped with this enough.

I haven't been in a Best Buy in a long time. We stopped to look at refrigerators. They have a…read moredecent selection. A lot of Samsung though. Prices were similar to other places without deals. The people working were nice. We opted to go elsewhere because they didn't have what we wanted. The store was clean and bright.