Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

Ok I've dealt with verizon for yrs. If you need help Middletown is by fafar the least efficient,…read moreleast helpful. But there are other locations fairly close. The best is not as close ... at the Beavercreek Greene. The one in springboro and the one near Dayton mall are about the same. both better than Middletown. Recently spectrum offered to buy me out of my contract and lower my bill considerably. Have to have 3 lines to get the offer. 1 of the lines getgets free service for 12 months. Not sure how high it will go at the end.

This store is the least helpful experience I've ever had. All I wanted to do was get a new phone,…read moreand the associate not only added a new line to my account that I didn't need, but she also put insurance on the new phone and the old phone that was broken. After dealing with customer service for several months (since October) I then find out she changed my plan without asking. Avoid this store at all cost!

Tia was extremely helpful and quick. Tia was more helpful than the customer service call center. I…read morewould highly recommend coming and speaking with Tia

I set an appointment for 4 pm. I get checked in at 3:57 and told someone would be with me shortly…read more I waited 30 minutes and then left. No one there seemed to care that I was there. The manager was just standing doing nothing. I asked her if she could help which she said basically to wait. Verizon - why do you provide an option to set appointments if you're going to treat it as first come/first serve basis.

The sales associate was incredibly helpful, I believe his name was Blake. The other associate I…read moredealt with who checked me in was friendly as well. This overall rating is due to the condescending prick of a store manager. I won't go to this verizon again even though it's closest because he doesn't deserve to have business help get his sales quotas to make it seem like he is actually competent at his job. In response to your comment: Obviously you aren't trying to improve since the majority of these negative comments that have you at a 1.9 customer average at this location over the last number of years are mainly focused on the poor service and attitude of the store manager. He's still there and hasn't changed his behavior, so... you don't care.

Disaster. Staff and management are clearly overwhelmed, conflicting communication on policies…read more Witnessed majority of other customers showing a very dissatisfied and frustrating experience as well .

Brandon provided excellent customer service. He is knowledgeable, kind, patient and knows exactly…read morewhat he's doing. It was a pleasure purchasing a new phone from him and having him set it up. Highly recommend this store.

Needed some help hooking energy data collection equipment to the cloud, since there was no…read moreavailable internet connection at the customers site. Bryon was able to suggest and quickly get me set up with a Verizon Gateway. He was also very courteous and polite.

I was thinking about upgrading my iPhone 8 to a 15; the young woman who served me (I heard she has…read moresince moved over to the Western Hills store ;-) was very helpful and patient...

I had a PHENOMENAL experience with Alex at this Verizon location! He greeted me right away, was…read morevery helpful with explaining my upgrade options, and was very friendly to chat with. I'm really happy with my time here & we actually had fun! (Made a new friend named John who was here for the same reason)

There are several locations and i would look elsewhere. They are under staffed causing long waits…read more Often only one employee and hate to say the knowledge and helpfulness sometimes aren't there. I went to one by Dayton mall location, the.Greene and Springboro. Do not recommend Springboro. Beyond the fact often just one employee the owner makes them charge for things you can get done free at the other 2.

Dishonest business practices, deceiving with price, after leaving you will receive unwanted text…read morefrom someone, assuming they slid in a text opt in somewhere, I would highly suggest going to a real Verizon store not this authorized retailer Victra, sad this type of company exist in Springboro

Awesome customer service, thank you for being attentive to your customers and their needs. They…read moreactually had the products I wanted. And found more deals that kept more money in my pocket. Great job !! I have been to many Verizon stores but this one is on top, I'll be back :)

My daughter and I were having technical issues starting up her new iPhone at home. Stopped by the…read morestore and Dave was incredibly knowledgeable and helpful. Got her phone setup and out the door in no time! Thanks Dave!

GO TO A CORPORATE STORE INSTEAD. This location is an "authorized retailer" of AT&T (not real AT&T)…read moreand will tell you anything to get you signed up. They bare no accountability for what rate or terms they promised. Consequently, they can't even help you resolve issues. They will tell you to email them or talk to real AT&T, which is a foreign call center you'll wait on hold for all day.

I was porting my number from Verizon to AT&T and had so many…read moreproblems with transferring contacts and information I went in this store and helped by 2 employees who were able to get it transferred easily. The. After phone was activated I had an issue with I cloud , and went back in and they solved my problem again and got my voice mail set up. They were all very willing to help and very nice. I recommend AT&T and this store.

This company is a piece of shit, i ordered a baseball bag i never received, call them and they…read morelasted more than 4 weeks doing some investigation or watever they say they doing to then tell me they cant give me a refund or resend the product. Is alot of other stores out there that really care about they customers and situation. U can purchase from these guys and they non good customer service or u can go elsewere and be more secure about your delivery than these guys.. My first and last time i will ever order from this store.. i wish i can put 0 stars

Got expert assistance from Brian. Took some time to get my and my family's plan set-up but worth…read morethe wait. Brian was kind enough to assist us through all the hoops.