From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

I needed help with setting up a new phone today and was lucky enough to get a Verizon…read morerepresentative by the name of John. He was very professional and educational while walking me through the steps of the new start up process as my previous phone had quit completely. Should I have any other problems I wouldn't hesitate to go back and talk with this kind and patient young man.

Keenan is the reason I switched to T-Mobile today. I visited the Verizon location in Gilbert a few…read moredays ago to have a second number perk added to my account. I have used this perk before and am familiar with how it works. Instead of assisting me with my request, Keenan appeared to use my account to meet a sales metric. Rather than adding the second number perk correctly, Keenan added an entirely new line to my account and used my device's second IMEI so it appeared as a discounted second line, when in reality I only have one phone. In addition to this, he added multiple unwanted perks to my account (HBO bundle, Disney bundle) and a protection plan, effectively duplicating services for a phone I do not have. I was also charged a $40 activation fee, which he claimed his manager would waive, but it never was. As this was happening, I began receiving multiple emails from Verizon and questioned him in real time. He blamed the system for adding these unwanted features rather than taking responsibility. That evening, I spent over four hours on the phone with Verizon customer service trying to correct the issues. My bill had increased by over $100, and while support attempted to fix the errors, it caused further problems, including my cellular data not working. Verizon ultimately had to rebuild my account entirely. At that point, I gave up. This situation occurred because an employee prioritized meeting a metric over ethically helping a customer. As a result, I am now out of money and forced to deal with the consequences of an improperly set up account. I feel relief no longer being a Verizon customer, but this experience was unacceptable. Do better, Verizon.

Best Customer Service I have received in a long time!! Jordan was a phenomenal sales associate and…read moretruly made the trade in process with my phone move seamlessly!! If I could give 10 starts I definitely would!!!

My husband and I had a great experience at this AT&T off of Warner and Val Vista. I believe his…read morename was Jordan. We came in to purchase an iPhone and he was working with someone at the time. He made sure to let us know how long he would be with the family he was working with, so we walked around Target for maybe 20 minutes, came back and only waited an extra minute or 2 (we weren't in a rush). He talked us through everything, recommended things, and made sure we had all the information before I could ask a follow up question. He was kind, respectful, and knowledgeable

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

I stopped by T-Mobile just a few minutes before closing after dealing with a stressful email…read morehacking situation that forced me to completely wipe and restart my iPhone. Honestly, I expected to feel rushed since the store was already shutting down -- but Rose and Brandi completely changed that experience. These two were absolutely phenomenal. Even though I kept them late, they never once acted annoyed or impatient. They stayed positive, answered every single question I had, and truly made me feel like they cared about helping me get everything back up and running. Their professionalism, kindness, and patience were next-level. In a time where genuine customer service feels rare, Rose and Brandi delivered world-class service with smiles on their faces the entire time. Experiences like this are exactly why I'm glad I chose T-Mobile -- and especially this location. They've earned a customer for life. If they're not there, I'll honestly come back when they are. Thank you again, ladies. You were both a breath of fresh air during a really stressful situation!

I had a highly disappointing experience at this store trying to upgrade my phone. The associate who…read moreassisted me, "J," was entirely unhelpful. When the upgrade ran into a minor technical glitch, he checked one page on his screen, made two inaccurate guesses about account promotions, and immediately gave up. He didn't ask a manager for assistance or call their support line to fix the issue. His "fake nice" demeanor made it clear he simply didn't want to exert the effort for a standard upgrade, likely because it didn't net a major commission. To prove how simple the fix should have been, I walked out to my car and completed the entire upgrade myself on the T-Mobile app in less than two minutes. Poor service and a complete lack of effort. I will be taking my business elsewhere.

The gentleman who works there is always so kind and courteous. Just a nice laid back vibe with the…read morework being done quickly and turning out great. They then always make sure to follow up on how your experience was. You may not need the every day, but when you do, you'll be grateful for them!

This place sells phones that have installment plans still owed on them- then ignores your calls…read morecommunications everything when you try to exchange or get a refund. Even ignored law-enforcement when the phone was reported stolen. Criminal selling practices buyer beware.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

I'm very happy with the customer service. The guy Mobile expert Argos S. Was very kind and patient…read morewith us that whole time, he did a great job at servicing us and giving us all of the promotions and info. Very professional attention at this T-mobile location in general as well. Very recommended!

This location is filled with super helpful people!! We have been to many t-mobile stores and they…read morewe do not have good experiences. Kevin was EXTREMELY helpful and patient! He explained very throughly with the breakdown of pricing. Thank you so much for your help Kevin!

They were a ton of help. Stopped in with a screen that wouldn't respond and they showed me how to…read moreforce restart my phone and fix it without ever having to check me in or charge me. I was braced for at least a $100 repair and a couple hour wait -- in and out in 5 minutes. I will definitely be going out of my way to use them in the future. Highly recommend. Oh and the artwork hanging up in their lobby is pretty cool too.

Absolutely amazing and quality service! I really needed my phone repaired and I was able to…read morereceive it in about an hour.

Helpful and honest. My son's laptop wasn't charging and Mark was able to give us a simple fix…read morewithout even charging. Very knowledgeable and quick service!

Got mixed estimates of how long it would take to replace my phone battery. I was told 15-30 and it…read moretook an hour. Their quote beat out everyone else, and service was alright, but it may be on its way down. They have pre owned iPhones for sale, but not more than 10-15 at a time. Cool place to check out, but not very uptempo in terms of service.