had a very frustrating experience with the Verizon Wireless store on Crane Highway in Waldorf, MD…read more My grandmother, who is an authorized user on my account, went into the store around 1:20 PM to get help with her phone. The employee assisting her (Brian) was dismissive and unprofessional. He told her that the account didn't exist and that the phone number she provided was invalid--without making a reasonable effort to actually look into the issue. She left upset and without help. When she contacted me, I was able to locate the account immediately using the same information, which makes it clear the problem was not the account--it was the lack of effort and professionalism. What made the situation worse is that Brian later contacted me directly about this review, and even after I told him not to contact me again, he continued to call and text. That crosses a line and is completely inappropriate. Customer service should be respectful, thorough, and professional--especially when dealing with elderly customers. This experience fell far short of that standard. I hope management takes this seriously and addresses it.

Please go see Alexander at this location, all of the staff are super friendly and helpful and…read moreproficient . Mr Alexander is th store manager and leads by example. The customer service received met and exceeded my expectations. Go get you the new iPhone lots of promotions being offered this month .

I wanted to take the time to tell you about an absolutely great Xfinity Technician customer service…read morevisit today from Technician TJ Carter. As a Technical Director in the DoD and a college professor, I have learned the extreme value of building and sustaining a highly skilled and competent workforce. Additionally, retaining high-quality technical people like TJ Carter is a premium need for all successful technology companies. The level of customer focus and the ability to quickly assess and troubleshoot problems makes TJ a value-added asset to the customer and I'm certain TJ is a value-added part of the Southern Maryland Xfinity service area. Thank you for hiring great talent like TJ Carter. TJ Carter is a highly competent, extremely knowledgeable technician, and a key reason for our choice to remain part of the Xfinity network service. - Dr K.

I'm really tired of the company's in Waldorf being so disrespectful and disruptive of peoples…read morelives. If you see a sign on the door then respect that and move along. I don't want anything to do with a company that can't respect the word NO! Sneaking a sign under my mat when my no soliciting sign is clearly placed on my door is unprofessional.

Stumbled across this place after receiving the worst service ever at the Leonardtown Rd location…read moreand Marlon was the absolute best! Being so very frustrated with the service we just encountered Marlon was very patient and was able to resolve all of our issues. He went above and beyond to help us out. Pretty sure it doesn't make a difference to Metro PCS but he definitely saved them a customer. I will be coming to this location for any future needs. Thanks Again Marlon!

From the owner: Switch today & enjoy America's largest 5G network.read more

Stopped by today because having issues setting my watch They handled the issue and fixed my glass…read morescreen on both phones

terrible customer service! will never come here again. very unknowledgeable. jessie the "store…read moremanager" did not do his job

Stumbled across this place after receiving the worst service ever at the Leonardtown Rd location…read moreand Marlon was the absolute best! Being so very frustrated with the service we just encountered Marlon was very patient and was able to resolve all of our issues. He went above and beyond to help us out. Pretty sure it doesn't make a difference to Metro PCS but he definitely saved them a customer. I will be coming to this location for any future needs. Thanks Again Marlon!

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

I just met the team at KNC Marketing recently and I'm so glad I did! Beth was so great to work with…read moreand very responsive. The shirts and hats we received for our organization look great. I would give them six stars if I could. I look forward to working with KNC again!

Did you know that there is a terrific tee shirt maker right here in Waldorf that can deliver a…read morefantastic product quickly? We needed help quickly. We asked them to put together futsal soccer jerseys for our team and they look great! No job is too small or large. They fused lettering on them with names and numbers. We plan on using them for our lego team. Give them a call. They are the best in town.