Verizon Authorized Retailer, TCC

(71 reviews)

Update from 11/28/25 store visit:…read more Sean was absolutely fantastic! He helped me and my parents upgrade to iPhone 17 Pros, and also assisted me with getting a new iPad. Throughout the entire process, Sean was incredibly patient, friendly, and knowledgeable. He took the time to pair our new iPhones with our other devices (including our Apple Watches) and made sure every setting was correct. What impressed me most was how meticulous he was in transferring all of our data and ensuring nothing was missed. Switching devices can be stressful, but Sean made it seamless and easy. If you need someone who truly cares about getting things right, ask for Sean--he's awesome!

horrible horrible, lies, misleading and downright incompetence. What a terrible experience from…read morestart to finish. Billing was NEVER accurate, always $200 to $300 more and Verizons own technical team could not get me into my online acount. I have a pending settlement and this company SUCKS

T-Mobile

2.5

(8 reviews)

Very unprofessional to ignore customers during work hours. I drove here all the way from DC. AVOUD…read moreTHIS STORE. ZERO STARS

This is a T Mobile store that you Must go out of your way to AVOID. I cannot begin to list all of…read morethe problems and mistakes these people made. And when I returned the next day to try to correct some of them, it was if I had never walked into the place. Horrible, terrible, atrocious store. Avoid this place at all cost.

AT&T Store

2.2

(38 reviews)

•$$$

If I could give this store zero stars I would. Service by Victoria was downright awful. The…read moreincompetence by the employees here. How hard is it to give someone a phone they purchased online. Will be filing several complaints with corporate.

SCAM ARTISTS. They will add numerous protection plans on your phone upgrade without your knowledge…read more No reciept or anything when upgrading which I found very strange. Claimed it would be emailed but they just did that to bypass all the unnecessary charges for their COMMISSION

Micro Solutions Phone Repair

(3 reviews)

Nice location. Friendly staff. Local business convenient for same-day repairs. They have most parts…read morefor iPhones and Samsungs in-stock. Didn't need an appointment.

I thought my mobile phone had a cracked screen, but it turns out that only the screen protector was…read moredamaged. Kudos to friendly staff at the store for telling me what was really going on--and helping me with a new screen protector. I would visit again if anything goes wrong with my phone.

T-Mobile

4.2

(10 reviews)

•$$$

I was having an issue with my phone and brought it in at this location and was immediately assisted…read moreby Katherine. She was very informative a helpful in fixing the problem. 10 out of 10 service! Thanks for your help!

Very nice staff! Easy and fast service. I do not remember the name of the young woman that helped…read moreme, but thank you :-)

Super Smart Phones

4.4

(69 reviews)

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

AT&T Store

2.3

(3 reviews)

If you want great customer service ....find Nate at this store. I was so impressed with him and his…read moreskills. Here is why: -had to purchase a personal phone for first time. Always had a company issued iPhone which I know is a blessing & great benefit. -had NO idea how to transfer over info from company phone to new (coral color!) and Nate spent 2+ hours accomplishing this. He even had to copy from the cloud and I hadn't backed it up! -Nate was very patient with me! -store follows safety protocols & social distancing & employees wear masks. I would definitely recommend this store AND Nate.

DONT NOT GO TO THIS STORE . this location is a scam employees are very unprofessional & money…read morehungry . they do anything to get a sale tell lies and try to make you purchase. the store manager Is very young and needs more training

Verizon

2.8

(30 reviews)

ZERO MINUS 100 and counting worst company I have ever dealt with. NO comoetent service, no service…read moreand never the same amount on my bill. Technical support could not help me online to enter my account. Serious fight with them to release me from the lie about free phones and now pending settlement. VERIZON SUCKS!

They are not a full-service Verizon location. Directed by the company website to return cable…read moreboxes and a router there. They would not accept, and told me to go to a location in Woodbridge. Yet I can recycle my phone there! If they cannot accept their own old materials, per the company's instructions and guidance, I wonder what they can do and how well they can do it.

Computer & Cellular

4.7

(46 reviews)

Thank you for upgrading my gaming PC. I had an older machine that needed a bios update for a newer…read moreCPU. Computer and Cellular did the update, installed the CPU and ensured proper cooling. Thank you for the excellent price for the time spent.

These guys were great. Was looking to get a shattered iPad screen repaired before Thanksgiving…read moretravel (anyone with kids can understand why that was a priority) but time got away from me and I only had a day and change to get it done. I dropped off in the morning and asked about picking up at COB, they didn't make promises but probably saw the look of quiet desperation on my face. Anyway, they called at 5pm to let me know it was ready. Some fine repair work at a bit less than I was expecting to pay.

Micro Solutions Phone Repair

4.6

(58 reviews)

I was extremely pleased that my phone problem was diagnosed quickly and the solution was reasonably…read morepriced and not the higher cost I had feared.

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

TV Geeks

(239 reviews)

Easy to schedule, professional, and extremely helpful! Definitely recommend! I appreciated that he…read morewas able to come next day too and worked with my schedule.

5 Stars from start to finish, requested a quote through Yelp Projects, got a quick response and it…read morewas best price from all the responses. We picked a date/time and asked for (1) Flat Mount and (1) Swing Mount and they had the parts at a reasonable price. Constant communication up to arrival, which was great. Marcus arrived in a company vehicle with all his equipment and the two mounts. Marcus was awesome, he slipped on shoe covers before going upstairs. We showed him what we wanted and he went to work. I told him that if he needed help to mount the TVs once he placed the mounts on the wall to give me a shout. I went downstairs, and barely heard him working. He worked so quietly that my nervous pup didn't even bark or get anxious. Marcus worked fast, told me he was done, and he had the TVs mounted on the wall. The swing arm mount is perfectly placed and moves smoothly. It is just what I envisioned and hoped for and no mess. Marcus gave us the different payment options, price was as quoted with no changes. Marcus told us to call if any issues. I highly recommend Marcus & TV Geeks !!!

Tech Doc Repairs

4.4

(65 reviews)

The price was reasonable. While other repair shops would have charged over $50 for diagnostics and…read moremore than $100 for repairs, Tech Doc offered an affordable combined rate for both services. I had a phone that kept resetting, and other repair shops were unable to resolve the issue until I visited Tech Doc. The technician was able to fix the problem within three days, even though it was an uncommon issue he hadn't encountered before.

Super fair pricing and very efficient. My nephew had an issue with his PS5 hdmi port and I brought…read moreit in the same day and it was also ready the same day. Great customer service as well.

Bailey Electrical Services

3.7

(3 reviews)

Marcus runs the show for Bailey Electrical Services. He is a consonent professional that stands by…read morehis work with a 5 year warranty which I've already invoked since the installation of my 5.1 channel in-wall speaker and 75" TV home theatre in Feb. Cleanliness is at the top of his priority list. He vacuums as he cuts into the drywall in order to ensure minimal amounts of drywall dust reached the mats he puts out before he starts the job. He takes his time to measure things out to perfection. His prices can't be beat and most importantly he's a man of his word. Don't hesitate to utilize his talents.

Arrived on time( not like the cable guy). I had an old fuse panel and was tired of replacing them…read more He give me great price came the next day again on time. They did all the work in one day and clean everything up and vacuumed up at the end. When inspector came by he gave him compliment for the neatness of the work. It is great dealing with a experienced professional.

N & D Security

(81 reviews)

We had an amazing experience with this local, truly family-owned security company- N&D Security. So…read morewhen you call the company, owners Son-Mom duo (Perry & Sally) are going to pick up the phone. From the very first call, they were friendly, knowledgeable, and made us feel comfortable choosing them. There was no upselling, in-fact Perry convinced me to drop some unnecessary equipment (which would have otherwise added to the invoice price). The installation went smoothly, and the team (David, Nathan and John) took their time to explain everything clearly and answer all of our questions. What really sets them apart is the support after the installation. Anytime we've had a question or needed help, they've been quick to respond and genuinely happy to assist. The owner, Perry, dropped by a couple of days after installation to help us out on an issue. It's rare to find a company that truly cares about their customers the way they do. It feels great supporting a local family business, and we feel much safer in our home because of them. We did thorough due diligence for a couple of months and are happy to work with N&D Security. Please don't consume your time in unnecessary google searches, look no further and select N&D Security for all your security needs. We highly recommend this company to anyone looking for reliable, honest, and top-quality security service. Thank you N&D Security family from Chaudri family.

We just bought a house in Arlington, received a couple of quotes from a couple of different…read morecompanies, not only was N&D competitive, they have gone above and beyond. The people that work here really care, the owner is very responsive, could not be happier with our choice! Highly recommend!

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David W.

7 years ago

The battery on my iPhone 6 was dying a slow death and I took it into the Old Town Verizon Store. Jorge was terrific! First in diagnosing the terminal condition of the phone, and then in getting me set up on a new one. He's a pro, and was wonderfully patient. He's also been most helpful in answering a few follow-up queries. 5 stars. read more

Daniel L.

4 years ago

William was Amazing Very knowledgeable. Wasn't planning to buy, but couldn't resist a good deal highly recommend a store. William made our experience great will be coming back read more

Michael E.

11 months ago

I have an iPhone 13 stopped in to get a new phone got exceptional service from the store manager Ali. He went above and beyond to take care of all the money needs. read more

Verizon Authorized Retailer, TCC - mobilephones - Updated July 2026

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Verizon

(71 reviews)

AT&T Store

(40 reviews)

I came in to the store and Jose Torrico was very helpful he always helps me out he's very hard…read moreworking and helpful

So the worst thing imaginable happened Saturday night, my phone died. I mean like wouldn't hold a…read morecharge past 60% died. I realized my battery health was at 50% so as much as I was reluctant to go buy a new phone, I knew it was time. It was time to lay my iPhone XR to rest. I realized this information around like 7PM and was in Maryland visiting a friend so I found the closest AT&T (Ritchie Station) which closed at 8PM. I arrived around 7:30 and pretty much knew my options. Go with an insurance claim or get a new phone. The service was terrible so I left and decided to go home and order online. I get online look at my options as i was ordering it asked me if I wanted to pick up in store near me, it was open until 9PM. It was 8:12PM I rushed over and got to this store with 15 minutes to spare. As I used to work in retail, i quickly apologized for coming right before close. I had the best customer service! I really appreciate Rick who was working that evening. Not only did he not rush me, but he went out of his way to explain several different options I had not considered. I walked out of there happy and with as new phone. Neither employee seemed upset I was there late, unlike Ritchie Station location. Thank you!

Verizon Authorized Retailer - Wireless Zone

3.7

(33 reviews)

•$$$

They are very knowledgeable and professional. I came here to activate my new 14 iPhone they helped…read moreme transfer all my data and set up in my new phone. The staff is very patient and helpful. I enjoyed my experience here.

I'll be honest, I never write reviews but I thought it was important to write this one. With the…read moreworld being topsy tirvy, getting a new phone is not in the forefront of people's minds right now. I, am an idiot and dropped my phone. This location is one of the few places that you are able to still get a phone from. This post is to say how wonderful Yves is. He is the only one manning the store, and he is so so so very patient. Not everything went according to plan when I got my phone (life happens, not Yves's fault). He was amazing and worked with me to get everything set up correctly. He deserves so much praise and recognition for what he is doing and how well he is handling everything. I just want to thank him for his hard work and hopefully his management sees this.

Verizon Wireless

(5 reviews)

Great customer service experience returning Verizon fios equipment. Great vibes and friendly people.read more

Zayd provided exceptional assistance during my transition from T-Mobile to Verizon. Initially,…read morethere was an issue with the system processing the $1,000 promotion, but Zayd reassured me that he would ensure I received the credit. He followed up diligently, even texting me updates to keep me informed until everything was resolved. Every time I've visited this store, Zayd has been the only employee present, which has led to long wait times and customers standing around waiting for help. This location needs better staffing--at least three employees should be scheduled at all times to maintain quality customer service. Zayd consistently goes above and beyond, and he deserves a raise for single-handedly keeping this store running.

Batteries Plus

3.4

(67 reviews)

Great father son owned store, easy to access off95 in Springfield. Called ahead to check stock and…read morethe son knew the exact model number and located it in the store immediately. The father was there when I picked it up and double checked that I was indeed using it as a sump pump battery. Very nice and knowledgeable fellows. Took a break from in stalling a customer battery to ring me up quickly. Was referred to this exact location by Watchdog the manufacturer of my house sump pump backup. This store had my battery in stock where the other Batteries+ locations nearby did not.

A week ago, I went to get the battery replaced in my wife's watch. The person who helped me didn't…read morewant to do the job; they barely looked at the watch and told me they didn't have the screwdriver--nothing special. I don't know if they just didn't want to do it, or perhaps because there were people ahead of me in line and they didn't feel like doing their job. Not good for this company

Millennium Mobile

4.7

(47 reviews)

•$

My friend was all distraught when she broke the screen to her cellphone after dropping it in the…read moreground. I got tired of her using my phone and listening to her complain about not having one so consulted trusty ol' Yelp and found a place open late plus it was on the way to our next destination. Enter Yosef, the "cellphone whisperer". He worked wonders and replaced my friends screen in about 20 minutes. On top of that she got a discount because of the Yelp mention. Woot! Woot! One thing to keep in mind is the parking situation can be a challenge at this shopping plaza so be prepared.

Just like most customers who posted positive reviews for this store, my impression of them was very…read moresimilar even though they did not provide the service to the glitchy iPhone I brought in, their honesty and the way the young lady handle herself with another older man before me was quite impressionable!!! I will keep them in my fav list for future reference and services should I need to bring my phone over. The young lady did not charge the older man a dime for helping him to get back into his laptop that he logged out and did not remember his password. I asked her a question and her honesty confirmed that it's time to get a new phone. Thank you and may your business prosper because of your excellent customer service and honesty!!!

Skyline Cellular of Annandale VA