The best iPhone repair shop in Texas! I brought my iPhone 14 Pro here for back glass repair…read more Turnaround time was the same day, and this kind of repair would usually take 2-3 days! I can't recommend them enough and will definitely use them if I need them again.

Service was fast and everything was well priced Zee was…read morefast and very polite DEFINITELY RECOMMEND over other stores who over charge for the same service. He tells you the truth and educates you about your device as-well as upkeep.

ZERO do not go!! They make you wait for over 2 HOURS then they said "oh everyone left and we're…read moregoing to close now"

I had literally the worst customer service experience here ever. I have been with Verizon dating…read moreback through their acquired companies since cell phones became a thing for people who were not in "pharmaceutical sales" - the 90s. Long time customer. Not incredibly happy with them, but it was easier to stick with them ... until this happened. The holiday crowd was not so bad as I picked this place, a store in the middle of nowhere and with nothing interesting around it, since it would be much less crowded than going to one of the Verizon stores inside the loop. After a brief wait I was "helped" by a young man who was, as the kids on tumblr say, acting like a lil shit to me right off of the bat. I'm an adult and don't like getting treated that way by peons, especially when I have been a forever customer AND I WAS THERE TO BUY SHIT IN THE FIRST PLACE. So I went and talked to his manager. His manager was even ruder, a condescendingly snippy and snarling dragon lady who made such an abysmal impression I ended up walking out and calling Verizon's customer "service" line to complain about the piss-poor in store experience that Verizon had provided. This store set a record for worst customer service experience ever - and I have been in court with a lady on crack who was trying to stab me and/or my client, and even she was being polite enough about the whole experience. If a cracked out psychotic can muster that level of politeness, you think Verizon store employees and a manager could rise to the same level of basic human decency for a customer trying to buy things. But you would be wrong. Especially at this location in Pasadena. In 2014 you should think about leaving Verizon for T-Mobile like I have done as a result of this offense. They appreciate the business at T-Mobile, like the hooker that is missing a few teeth, you can make their day by saying "Hey, sailor."

1-Star Review Very…read moredisappointed with the customer service at the AT&T store on Fairmont in Pasadena, TX. My son went in today after speaking with Ashley Young last weekend, who had explained he could pay off his phone (on my 6-line account that I've had for over 7 years), and then trade it in to open a new account under his name. He's 20 years old and ready to have his own account. Ashley assured him this could be done, so he returned today ready to move forward. Unfortunately, Dalton helped him this time and gave him nothing but a hard time. Even though my son is listed on my account with higher-level permissions, Dalton insisted I had to be there to "remove him" which Ashley never mentioned as an issue. To make things worse, Dalton asked my son to enter his Social Security Number on the keypad without telling him it was to run his credit knowing full well they weren't going to let him proceed anyway. Completely unnecessary and misleading! My son left feeling frustrated and misled. AT&T just lost a potential new customer today, and after this experience, I'm seriously considering taking my 6 active lines (4 iPhones, 1 Apple Watch, and an iPad) elsewhere too. Disappointing service and zero accountability. I will pay them a visit tomorrow and depending on my experience I'll update my review

Summary: Tried to trade in my old phone and the utter lack of communication and transparency made…read moreme waste so much time, energy, and gas. Went there, ordered my new iPhone, got it through FedEx, and went to return my old one for the trade in. First time I went to trade it in, they said they couldn't until I turn off Find My and the anti theft. Went back home, did it, came back. This time, they wouldn't accept it cause I'm technically not an authorized user although my line is on the account (even if it's policy, still was not told about this). From the first time I went to order the new phone and with each visit, they never told me what I had to do next which resulted in a total of 4 trips to the store. Keep in mind that it's about a 10-15 min wait each time and about 40 mins round trip. And to note: the rep tried to upsell me on some plan by saying my new phone won't work right unless I get it. Which now that I'm using the new one, found to be false. Finally got everything set up and am good now, but could have been a much much better and smoother process.

ubreakiFix sucks. Dropped off my business/work laptop due to it having a virus about 2 1/2 weeks…read moreago. Was told by Korey it'd be ready in 3 days. So in effect my business would be shut down for 3 days. When I dropped it off Korey asked me for my password 3x's. He Wrote it down and told me he was adding to my profile notes on my customer profile. Came by 4 days later and Korey gave some excuse bout why it wasn't ready. Told me by "Monday". Called Monday, got another excuse. Went over this past weekend and was told by Korey the reason the laptop hadn't been fixed or worked on was because he couldn't get into it cause he didn't know or have the password. Said he called me several times to get the password but got no response/answer when he called. The guy is a liar, irresponsible, lacks initiative, and probably a procrastinator. He needs to stop gaming in the back room on UbreakiFix's dime and do the job he's being paid for. Got my laptop back and my money back. DON'T take your electronics to this ubreakiFix store in Pasadena, Tx. They'll waste your time & cost you money. Oh, and did I say they SUCKED??

Great customer service. Fast and efficient. Hope it don't have to get my phone fixed again but its…read morenice to know of this professional service.

This place is Amazing Adam fixed my phone within 10 minutes and the quality is top notchread more

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.