So, I'm new to this kind of thing. In all my years of owning a cell phone, I have NEVER cracked a…read morescreen... until the other day. Lol. My phone is old. I have a Google Pixel 6 Pro. They're already on version 9 or so now. Anyway, I took my phone out of the case to use my wireless charger at night, went to the bathroom, and left the phone on a slanted surface. PLOP! I knew it wasn't good. Surely, my phone had more cracks than a sidewalk (I promise I wanted that joke to land better, but I digress). Anywho, I called my carrier, and they put in a claim with Asurion. The claim charge was only $29, which will be added to my next billing statement. They referred me to uBreakiFix. I initially went to the Sugarland location, but they didn't have my screen in stock, so I ended up at the Pearland location. Upon first walking in, it gives off the vibe of a phone accessory store, but obviously, their bread and butter is fixing broken devices. They double-checked my claim, got me registered, put my phone in repair mode, and told me it would be done the same day. I thought that was fantastic since I was expecting a few days for the repair. I gave them my work cell number to call when it was ready, but I found myself in this odd situation: should I leave the area and come back later (I live about 25 minutes away), or just hang out nearby until they were done? I decided on the latter. I grabbed some lunch, ran a few quick errands, and BOOM -- the text came through that my device was ready! Honestly, it took them less than three hours. My phone looks BRAND NEW. Better than it did before it got cracked, honestly. I was really dreading getting a replacement phone or a brand-new one because I have so many apps that I'd have to set up again. I didn't have time for that hassle. This place was fast, friendly, had great customer service, and did an excellent job. Thank you for the incredible experience!

I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of…read moremy phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process.

BETSY ROCKS. I had a problem with my 5 years old phone,…read moreSamsung Note 9. And I wanted to transfer my info to my new Samsung 25 Plus, but the old phone was glitching and could not transfer anything. So, I walked into this store on Wednesday 5/29/2025 at 2pm. Here come Ms. Betsy, she spent hours trying everything in her power get both phones to connect and communicate. Finally, she was able to transfer everything to the new phone. She was patient, knowledgeable, courteous and professional. this young lady is an asset. I also want to thank Jesus for being helpful and courteous. I also was impressed by the security officer on site. He was bringing chairs form the back for customers to sit while waited to be served. Thank you Betsy. AAA+++

Crazy hot in Houston. This XFINITY store is next to CiCi's Pizza on Wilchest and 59 Freeway…read more Location is perfect. Let's get started by walking in. The security guard looked sleepy sitting in the corner. I think it's better than looking at the phone. There was no signup list. I got serviced right away. Anyone comes after me had to check in with the employee who was helping me. It's nice to get attention right away. But, hey, you're with me. Stop getting their names while I was being served. What happened to other staff? They were busy with customers too. Ok fine. I give in. Not coming back. No, I'm not gonna give him 10, either.

DO NOT WASTE YOUR MONEY,TIME OR GAS going to this establishment WORST customer service I've ever…read moreseen there's more than 7 people standing around doing ABSOLUTELY NOTHING but taking peoples' money. I spoke with a representative of this store about a Apple Watch Series 4 the rep. Said that he'll hold it for me but failed to tell me they didn't have the item at ALL so once I got there I waited in line as the customer in front of me was turned away after he tried to purchase LEGIT Apple airpods but after coming to the store he found out they were fake so he was no longer interested. So it was my turn to be service and the woman approached me by asking "DO YOU HAVE THE AD" I replied "YES" she stepped to the back for about 5 minutes and returned and said "we don't have ANY series 4 Apple watches". In addition to this there was no business certificates or Fire Marshal occupancy signs for this small establishment. If you value your time please don't go to EITHER of there location

Need to avoid this store at all cost. They made me drive all the way to their store and had me wait…read morefor more than 30 minutes for the phone that they listed on Marketplace, and at the end they told me that someone has already paid for it. Absolutely ridiculous!!!

What would have costed me 3 times more at the apple store was just 29.99 at this location…read more My phone had bad water damage and was acting glitchy. A lot of the buttons didn't work because of it and the screen was a fluorescent color. All the issues were fixed by cpr when leaving my phone bag of rice could only do so much. The staff was kind, friendly, and explained everything they planned on doing before I signed my phone into their hands. It took a day to fix. No hidden charges.

On July 30, we had an appointment at 10 am to have my wife's phone repaired. We arrived at 9:55 am…read morealong with 2 other customers. As we were waiting, one of the customers told me that they closed the store 15 minutes earlier yesterday. By this time, it was 10:20 am. That customer got tired of waiting and left because she had to get to work. The other customer, who also had an appointment at 10 am stayed. The clerk, a young man, finally arrived at 10:31 am looking like he just woke up. He see us at the door and walks up as if he's strolling through the park taking his time to open the door. He said, "Sorry I'm late", with a lack of concern tone. If this is the kind of customer service provided by this establishment, we won't be returning. I took a video of the wait and documented the time and added it to this review. Customers should never be inconvenienced in this manner.

Great service dropped off my ps5 for hdmi repair. Most places where charging a are and leg for a…read more2-4 week turnaround. They did it in 1-2 days and answered all my questions and cleaned for me . Will be back for any issues with all electronics issues

Some shady business going on. The guy tried to charge me 129 when I had called before and was told…read moreit would be 89 for the exact same thing. Hopefully I had been texted the price and the guy "made a call" to confirm he could do that price. When I came to pick up the phone I was charged a 13.58% TAX. Was also told if I pay cash I wouldn't have to pay tax (also sus). Ended up paying $89 for the phone and $12.22 of tax which is ridiculous. They also really need to update their hours on their website as they are completely wrong and misguiding, I had to go back twice.

This store is always on point. customer service is professional and pleasant. thanks for all the…read morenew staff.

I only use UPS for returning Amazon orders and dropping off packages with prepaid labels, so I…read morecan't speak on their shipping services. The staff are always polite whenever I visit; every time I'm short on packaging tape, they offer to seal my packages for free. During a slow hour with no line, I'm in and out of the store within one minute. However, on any given afternoon, the line wraps around the entire room due to inefficient servicing. UPS management, if you're reading this, I'm begging you -- save one spot at the counter for drop-offs only. You all probably know by now that the bottleneck in wait time is due to the customers that require more extensive shipping services (i.e. packing, creating a shipping label), which leaves many of us waiting for 5-10 minutes just to hand you a package fully ready to be shipped out.