I have been dealing with the worse facial and back of the heard tingling for over two years to the…read morepoint of total dispair. I saw my primary doctor, an ENT, and a another neurologist in Carmel with no relief. I started going to Dr. Dale Helman and after one month my pain and other issues have subsided, I thank God for this Dr. Helman! I am truly happy again. Thank you!

He is the best doctor I've known in my whole life. He makes his patients feel calm and comfortable…read more I am blessed to have found him. He listens and does everything to get to the right diagnosis. He is amazing!

The people are down to earth and polite. Dr Hellman's bedside manner is amazing. He makes you feel…read morerelaxed and explains what he's doing. His assistant who does the tests is witty and efficient. Older office, great staff.

Dr. Helman's staff is by far the worst, specifically speaking about India and Maria. Not only is…read morethere excuse "oh we're really busy" but they do not care about the well being of their patients. They are rude, unorganized, and disrespectful. Took two months to schedule an appointment and it was canceled without consent! Really not even worth the one star of how ridiculous their behavior is. They cannot do their job right instead they recommend other doctors because they don't want to help.

Dr Hersey from Salinas Valley Medical Clinic Refused to see…read moreme since I was 15 mins late to an appointment due to a traffic accident. It took me 2 months to get the appointment with him and they put me right in the middle of the day at 1:30 pm I left my work in Santa Cruz at 11:45 am and encountered an accident on 101 south bound causing me to be late. I called to let them know and they did not care and the doctor would not see me. I even stopped in and asked the week before if there were any other appointments and they told me he was on vacation and I could not be seen or move my appointment. If this is the level of care your organization gives you should be ashamed of yourself and should think about reorganizing your customer service program.

Billing and payment processes are in the dark ages. You need to register to pay online. They then…read moresend a link to your email address to confirm your info. The page at the link would not allow me to fill it in acceptably - I tried two different browsers. Called to make a phone payment - always get a recording and never a returned call. OK - back to stamps.

My dad has been treated here for his Heart Failure since 2016. I know he is good hands with Doctor…read moreRegwan and his staff.

Poor service, the people that work here hate their jobs and treat patients poorly. They make so…read moremany scheduling mistakes and blame you for it with a ghetto attitude. The cardiologists there are almost all arrogant and don't care to really treat you, just scold you. Especially doctor Rikin, avoid him at all costs. Just go to a different place, one where they give a shit about patients and want to make a difference in your health.

Worst Doctor/human being I have ever encountered, it almost felt racist, but I "wouldn't know" he…read morenever spoke to me really. Ive had appointments lasting 2-5 minutes. I am NOT exaggerating, I asked one question and wouldn't respond (or mumble) I couldn't tell tbh, I also had to see him for workers comp and had to go through a whole process to transfer to see another physician. I do not recommend him he should have never been practicing. The receptionist, Esther, is very rude and condescending as well- It makes sense when you have to work with Dr. Snob

He needed to retire a long time ago. He has NEVER, snd I do mean NEVER, been courteous,kind,…read moreprofessional or fully listened to my concerns. Always rushed: get'em in, get 'em out! He mumbles and has offensive halitosis. Becomes rude, condescending when asked a question or an explanation. Twice he LEFT the room. IN MIDST OF my final question. I was stunned. First time I loudly said 'hey, doc, I'm not finished!' His response was to 'hurry up!' The second time he walked out I said to my husband, 'let's go. This is my final visit with him!' Due to my disability, I move slowly I was gathering my things, my husband was helping me off the table and stool, when he arrives at exam room, with his next patient in tow & said, 'you're still here?' I responded you know me doc, I have become very slow & cautious' to which he replied,'WELL, HURRY UP! I have other patients!' There are 3 exam rooms, yet he uses one only. That coming from being his patient for 25 yrs at the time! I have a high tolerance for pain, yet if my body responds with a cry when I'm over my tolerance level (several times with him) his professional, comforting words are: "Oh! Don't get your panties in a twist!" or, "Ok, that's enough! Stop!" Then we have Esther. Been with him years. No smile, always rushed, and caught her in several lies. I speak The truth!! She lies to patients. Never apologizes, or accepts responsibility I plead temporary madness for continuing to return to him for care. By the way, I wish these ratings had a NO STAR box or a BLACK STAR. I would have used it.

I was referred to Dr. Lin for my knee injury (full rupture of my right Patellar tendon). Although…read morehe is a hand specialist, he has knowledge of all things Orthopedic. After being told by 2 different doctors that they needed an MRI to verify the injury before they could do anything, Dr. Lin performed an ultrasound of my knee and saw right away what the problem was. He seemed frustrated that it had taken 2 weeks for me to get the problem officially diagnosed, as my injury needed surgery to be performed pretty quickly. He didn't want to waste any time and got me scheduled for surgery 5 days later. The work he did was phenomenal...only a 2 1/2 inch incision and minimal pain during recovery. I'm 14 weeks post op now and almost back to full range of motion in my knee. Nothing but good things to say about this man. Positive experience all around.

Where to begin? My husband was involved in a motorcycle accident {due to some idiot running a…read morestop sign) and the ER surgeon told him he'd need surgery. At the pre-surgery consultation, the ER Dr, said he wasn't sure how to fix the "bad break" to his wrist but would try screwing an exterior metal bar down his arm at two locations and casting for 6 weeks and "see if that works". He also wasn't sure what kind of hardware he'd be able to use and would have to figure that out. WHAT? Sounded pretty archaic, and, if it didn't work then we'd be back to square one. Having had a wonderful experience for a different issue at Monterey Spine and Joint, I called them and was able to schedule an appointment for my husband to see Dr. James Lin in a couple of days. We went in, Dr. Lin looked over the MRI from the ER and said he could fix it. When asked about the hardware, he whipped out his phone and pulled up an image of what he'd be using. When asked what his level of experience was with this type of injury, he said "Let me put it this way, if you'd seen any other doctor in Monterey County, they'd send you to me." SOLD! Confident minus the cockiness. Dr. Lin performed the surgery two days later at the Monterey Surgery Center (Which is another great review) and personally came out to the waiting room to speak to me when he was done (other doctors sent nurses to speak to other loved ones), which I was grateful for. My husband only needed to use painkillers once then the occasional Ibuprofen. Ten days later and all was looking good enough to start hand therapy. They don't have a hand therapist at MS&J so Dr. Lin referred him to Terrapin, also at Ryan Ranch. The therapist there (Lisa) had a great relationship with Dr. Lin's patients and could email or call him directly if anything came up, which was great and showed a team approach in my husband's healing. Dr. Lin was great with all follow ups and we never had to wait long in the office or get more X-rays than absolutely needed. He and his staff were great, always smiling and warm and tolerant of our sense of humor. Fast forward 6 months and am grateful to say my husband is healed, and we're happy to say that choosing Dr. Lin was the BEST decision we could have made throughout my husband's road to recovery. Dr. Lin, we are thankful beyond words for everything you did for us. B & P

My daughter wasn't feeling well and the front office was able to accommodate us for a same day…read morevisit. Even as an add-on @ 3:30, we were seen in a timely manner. Nicole, our assistant, was so kind and great at distracting our fussy daughter. Dr. Chu took her time to address all our concerns. We are grateful our daughter is in your care!

I wish I could give a better review because my daughter has received great care. However, the…read moreoffice and management are horrible and disorganized. For months we told the front that our daughters insurance switched, 4 months later I call my insurance and they said it was still getting charged incorrectly. Call back the billing office and they said they never changed it...odd because we were refunded 4 months prior for this issue and asked to have it change and I guess the request was ignored. Loved the doctors, but the office staff love to pick and choose what requests to do, was not the first time this has happened.