When I called to book an appointment, I specifically stated that I have keratoconus, wear scleral…read morelenses, and was over due for contact lenses prescription update. I asked see someone who specializes in Keratoconus and Scleral lenses. I was told that would be possible. I arrive for my appointment and first thing is they make it abundantly clear (with tacky printed paper signs) that they DO NOT see patients without a co-pay. Receptionist was rude, but hey low wages and $6 gas, I get it. But at least get some professional signs. I forgot my wallet and was informed they don't see patients without a co-pay. Period. They don't take any form of digital payments. I was able to use my digital credit card's virtual card number for the $50 copay. I sat down and waited and waited min for my appointment. They had no problem giving plenty of attention to the vendors who came in after me. Two vendors were led back to see their physicians without haste and both appeared to come in unannounced. I finally get called back, with no apology for any delays. I've been treated better in a line at a night club. After initial question were gathered, I was informed that I was only scheduled for a basic eye exam and NOT anything related to getting my prescription updated (even though I specifically stated that when I called), I would have to come back and spend ANOTHER $50 to see a different doctor who does not specialize in Keratoconus, but handles prescriptions. Both of my previous experiences at optometrist both doctors who specialized in my eye disease were able to examine my eyes AND fit my scleral lens prescription. Here it seems they want to milk you for all they can, so book you for 2 separate appointments. They did cancel my appointment, but I wasted my time taking off work and going here to sit around in a waiting room with 1 bar of cell service. Avoid. The customer service is awful. They do a great job at making you feel like a number. But that's what you get in America where our healthcare is a luxury to be rationed. If you are going to rob people for co-pays at least get some decent wifi so we can browse the internet while we wait patiently for our rationed health care. Trust the one star reviews, Waste of time and overly expensive with bad attitudes. Go else where.

I'm in line for cataract surgery. I was given two appointments pre procedure. I was notified one…read morewas cancelled. I should call to reschedule. I called. was transferred, was transferred again and was transferred a third time where I got a voicemail that said they would call back. They never did. I've gone through this process four times and I am not any closer to getting my appointment rescheduled. HELP

I've visited both office locations for dry eye treatment and annual eye checkups…read more Writing because on multiple visits, I've overheard comments during conversations between the front desk ladies that were unprofessional in a healthcare setting. I cannot speak on whether these comments reflect any management awareness, but as a patient, it made the environment extremely uncomfortable to hear what I understood and perceived as carelessly ignorant. Living in California for a long time, these were not words I expected to hear and very inappropriate for the workplace let alone a "professional" clinic. The rest of my experience here has been great; amazing doctors and aides who have persistently helped me through my slough of issues, which makes this all the more unfortunate. I will not be returning and would strongly encourage a refresher of basic empathy, inclusiveness, and client-sided professionalism.

Excellent doctors and staff , appointment was on time, no waiting, exam was quick and thorough…read more Have my new prescription and health check complete. Recommend

I am so sick and effing tired of unethical pieces of crap that fraud the business reviews on…read moreGoogle. This shitty clinic reviews show 5 stars on google! I saw the DEI hire Dr. Shi for a nevus in my right eye. They took photos but when Dr. Shi looked at the photos my nevus was not entirely visible. Dr. Shi stated my nevus looked "fine". I asked her in her years of medical schooling did they teach that the ENTIRE nevus should be visible so that you can properly look at the margins and shape. I asked her that and she stuttered and said we can take new photos. Pathetic, so sick and tired of horrible service in the USA.

Dr. Rosenblum is amazing along with his staff. Very professional and knowledgeable. How do I know?…read moreBecause I was a professional nurse for 40 years and was treated like gold, from the minute I first walked in until my last visit for my cataract surgery. His surgical team down the road is just awesome. I can't believe how much I've improved since my surgery. Thank you so much for taking care of me

Please stay away from Dr. She . She has terrible bed side manner and I did take her her advice with…read moremy glaucoma and she made my eyesight worst with the new eye drops she prescribed. I made another appointment with here about my concern then she keep pushing laser surgery on me know how uncomfortable I felt. I am switching Dr. ASAP . I miss Dr. Husted may he rest.in peace. He was my for 6 years.

I made my appointment over 3 months ago. They kept reminding me by phone and texts ahead of time to…read moreconfirm, including a message in the morning for my 2:45 appointment. When I got there, I was told the doctor is practicing in downtown Monterey and I can go there. The front office could have called me of the change but said they did not have me on their schedule which is why they didn't call me. I decided to take my business elsewhere. A friend highly recommended Vantage Eye Center in the same complex.

Second eye surgery on August 26 Pars Plana vitrectomy,…read moreEndolaser, membrane peel, Retinectomy, Silicone oil, left eye Was last in for post op appointment Quality of care has been excellent so far. I feel comfortable visiting this office. Time will tell if I can see again. Dr Burkehard is professional and his staff is pleasant to work with. This office is kept very clean.

While it appears that Dr. Del Piero has a history of successfully treating people as he has a…read morethriving business, I was not impressed with his bedside manner, nor how he delivered me a major and unexpected diagnosis by telling me I was the "poster child" for said condition. I also didn't appreciate how I was unable to get a callback from his office on my questions regarding a multivitamin he recommended me to take. So despite living 1 hour away from his office, I booked a separate in person meeting just to ask questions, and every question I asked was met with either arrogance, or a defensive tone. Even with simple questions like "when should I come to see you next considering my condition?" -- he could not respond without some level of drama. Maybe he was having a bad day, but still, I have never had a doctor treat me the way he did that day.

Dr. Nakajima and his staff are a top notch team, that provided me with clear explanation of the…read moreprocedure and walked me through selecting the best fitting frames, insurance coverage and costs. Highly recommend, so thorough and thoughtfull with caring attention to details.

Patient and detailed examination best Describes Dr Nakajima. He's veen consistently the same for…read moreyears! He's the Best!

Dr. Gonzalez was amazing with my daughter who has selective mutism! He was also quick and efficient.read more

I was very impressed with Dr. Gonzalez's professionalism; he was very attentive and made sure I…read morefully understood the condition affecting my daughter's vision. Overall, I am very satisfied with the entire staff and the service received.

I had my first appt with Dr Ballin several weeks ago. I remember thinking at the time that I had…read morefound a great doctor. I am over 70 yo and have multiple issues with my vision, including 2 recent eye surgeries. Dr Ballin spent 45 minutes carefully testing all aspects of my vision. My new glasses are without a doubt the best new prescription I have ever experienced. I now recommend Dr Ballin to all friends and family. He is The Best.

I waited a little for my appointment but it's worth the wait. He is really friendly and…read moreprofessional, the receptionist too! I found him back in 2013 and I still keep coming back. Espere poquito para la cita, pero el el muy eficiente y amable. Lo recomiendo mucho.