I've been taking my pets here for 5 years and I love this vet office. I trust them with my babies and know that they're in good hands with the staff here. They're always so kind and do all they can to help you. read more

Such sweet caring people working here. You can tell they really love animals and what they do. I live in TN but got my sweet babies, Charles and Eddie, in Iowa and my mom lives and Bloomington so I have taken both babies to their first wellness visits here. I wish this was their primary vet. COVID and Pre COVID I am confident that this is the best animal hospital in Bloomington :) read more

Bortell Animal Hospital - Veterinarians Near Me - Bloomington, Illinois

My pup and I felt right at home as soon as we walked into Bortell Animal Hospital. Dr. Bortell and his staff were very kind. Thank you for sharing your love of pets and expertise with us! read more

Bortell Animal Hospital - Queso - Veterinarians Near Me - Bloomington, Illinois

Love them All. Dr Heiden is wonderful!! Super nice and you can tell they love the animals!! And their prices are so much better than other vets my friend use. read more

Not good with customer service... employees lack in paying attention to patient's need....or they don't care....

Very frustrated with Bortell Animal Hospital called to schedule appointment for new kitten to find out that new policy is that visit must be paid for in advance based on what they think cost will be two weeks in advance for a sick kitten. Have taken our pets there for 5 years, always paid our bill in full at every visit. Greatly respect and appreciate Dr Bortell but will no longer be utilizing service there with this new policy. read more

Great vet to take your pets to! I've been bringing my boxer ever since she was a puppy, the staff is really friendly and inviting. They do a great job of informing you of what needs to be done to your pet, as well as giving a price range so you can know what to expect for the shots, medications, etc for your pet. Would definitely recommend this vet to others! read more

Bloomington is so lucky to have Dr. Bortell who offers holistic medicine. We look forward to building a long lasting relationship with Dr. Bortell and his office. read more

Great service to family pets when we were growing up- and to my dogs now as an adult! Always friendly and helpful. Responded well to Covid and made it as easy and safe as possible for staff and pet owners to keep coming for care! read more

I came to Yelp to try to find a nearby vet with good reviews. I chose this one...not sure if I will be sticking with this choice. The vet was knowledgeable and the front desk staff was friendly. That is about where any positive remarks ends. First, the vet techs were unsure of what over the counter hairball remedies they did or didn't have. How does the staff not know what over the counter medications are carried? Not only was the staff unsure about the products they carry, but when I actually met the vet and she introduced herself, she put out her hand to shake mine. Never in my life have I felt such a limp and unsure handshake. That doesn't really invoke a feeling of confidence. Is she unsure about her abilities? Does she think me beneath her? What is the deal here? Maybe she works with animals because she isn't much of a people person. Second, I don't trust ANY vet whose staff or even exam rooms have NO TREATS!!! What the heck?? Even doctors give out lollipops and stickers to little kids. My dogs are my children too and when they go to get weighed or get poked and prodded on they expect something for behaving well. What kind of a crappy vet doesn't have a jar of treats in the exam room? What kind of a crappy vet tech doesn't have pockets stuffed with treats? I take my little girl in there and she is in pain, but she behaves so well. Not a single treat was given. Are they just too cheap to buy a few treats for the dogs or do they just not care? Third, the room was tiny and dirty. There were tufts of hair all over the floor. It looked like someone had shaved a dog in there and missed a few tufts while sweeping up. Was this an exam room or a grooming room. I couldn't tell. If it was a grooming room I feel sorry for the groomer. That room was so small that the vet tech had to stand in the doorway because there was no way that myself, the vet AND her could fit in the room. I have a follow up appointment for the problem I brought my little girl in for, but that will probably be the last time I patron this vet. I simply do not trust any vet who does not have the sense nor the caring to provide treats for dogs. My former vet had jars of freeze dried beef liver all over her establishment. There were three jars in the waiting room, and at least 2 in every exam room. Her vet techs ALWAYS had their pockets filled with treats and so did my vet. Her rooms were always spotless too. Even at the end of the day. Because she took pride in her establishment and she loved every single animal who walked through her door, young and old. This vet...I am just not sure about. I am planning on calling my old vet (I just moved here from out of state) and running what is going on by her. I am also going to tell her the meds this vet gave my baby to make sure she is getting the treatment that she should be getting. I just don't trust this vet. Her lack of confidence, the lack of treats...it is just off in my opinion. read more

Bortell was recommended to us from a few folks, and I'm so glad I listened. The office is clean and the staff genuinely love animals. Dr. Vatti is very knowledgeable, though I admit I prefer Dr. Bortell purely on the fact that he has the same breed of dog as I do, and to me, that helps a lot. Dr. Bortell is also an absolute ninja when it comes to shots. An assistant was ready to distract my puppy with a treat and an ear scratch, and before I knew it, Dr. Bortell had two of three shots already done. Unbelieveable. The entire office staff is incredible though. My dog ran through an entire bush of burrs and I was able to take him in for an 'urgent' (not emergency) clipping to get all of them off, and while my puppy was a handful, the staff was amazingly resilient. read more

Brought my new puppy in for he was throwing up n crying. They neglected to be doctors. Didnt do proper testing for my puppy. Said he was yelping in pain cuz he played to rough. Took his temperature n sent him home. Day later he died. read more

I contacted this veterinarians office for an eye surgery for my dog but they said they were too busy with spay and neuter and spay and neuter's are one of the most complicated surgery that they get an eye surgery is not and I would have to wait till June I wonder if a spay a nude cost the same amount as an ice surgery hey let me know you got my phone number if it's as complicated than they might wanna cost the same read more

Dr. Bortell and Dr. Heiden work with Chinese herbal medications which have been very helpful to three of our pets. This practice also does acupuncture. The staff is kind and helpful and I receive prompt responses to my questions and concerns. I have gone here for 20 years with five dogs over that time and never have I received other than excellent care. read more

My pet needed a chest tap. I brought my pet there and was told they would give me a call and I could leave. I got a call about a hour and a half later saying they could not get all the fluid and barely got any out and that I needed to take my pet to the U of I. I wonder if it was because they don't sedate the animal and just ram a needle right into the chest? Hmm? So I picked up my pet and they charged me over 200.00 !! Always vett the Veterinarian you decide to go to and ask up front if they sedate or not or they could wind up taking advantage of you while torturing your pet! read more

Best service for the past 15 years!! I would highly recommend to anyone and everyone! All the staff are truly amazing!

I love Bortell Animal Hospital, my 2 year old lab has had chronic allergies since she has been 6 months old. Losing hair, scratching, biting and no one gets sleep. I've been to several vets and NO ONE was able to figure it out. Putting her on medication after the other making me spend 100's of dollars on zero results. Come to find out that nothing is working because of her immune system is bad on top of the allergies. Dr Bortell and the other vets all came together and found the best solution for her. She finally can go on living like a normal dog and enjoying life without scratching every few steps. We took the herbal route which is boosting her immune system as well. She will be 3 this year and we both couldn't be happier how far we have come!!!! read more

Bortell Animal Hospital - Veterinarians Near Me - Bloomington, Illinois

I HAD been a client here even after Dr. Herron left. (Sad!). Problem started then. Vet cares more about his new clinic than animals. I ran there one day right as he was closing and he listened to what I needed and then told me good luck. Walked away. Had an appointment for a dental. Office staff called wanting to know how I intended to pay? I NEVER had an outstanding bill here.. EVER. I cancelled appt and 3 years later they still call. REALLY!!! read more

Everyone in this office is extremely friendly and truly are animal lovers. The office is small, but it has a "family-like" feel and clean. Dr. Bortell is wonderful, friendly, personable, and knowledgeable. I take both of my pets here and will continue to. I have nothing negative to say about this office. read more

Long-time client who will NOT be returning. The staff no longer answers the phone - leave a voicemail for refills (did, over a week later and I'll be buying Heartgard from either Petco or Petsmart - places where people don't think too highly of themselves to return a damn phone call). I appreciate the "here's the vets personal cell" but come the heck on - couldn't even get my dog an appointment if she needed on now. Then there was the time I paid by check and they held it for 3 WEEKS because there was no one else in the office who apparently could endorse checks for deposit. Dr. Bortell is a super good vet, but this practice is shite anymore. read more

Bortell is never there. It always a different vet. They are not clear and they overcharge. At my last visit, the vet didn't even speak English fluently. They gave my pet a rabies shot without asking for my consent. I am now out $70 with registration. The staff is horrible too. The elderly cashier said my total was "$116." After the cashier ran my card, it was actually almost $197 with a medication for my dog's ears. Just stay away! read more