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Plymouth Carpet Services

4.8 (28 reviews)
Closed 10:00 am - 5:00 pm

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2 months ago

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4 months ago

I am thrilled with the quality of cleaning from Plymouth Carpet. I would definitely recommend them.

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Review Highlights - Plymouth Carpet Services

Alex and crew cleaned carpet in an upstairs hall, large basement and 3 stairways and did an excellent job!

Mentioned in 6 reviews

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Atlas Restoration and Cleaning

Atlas Restoration and Cleaning

1.0
(2 reviews)

On Thursday, April 11 our main sump pump failed and our backup couldn't keep up. This resulted in…read moresome flooding in our basement of course. We call Atlas around 6:45pm and they say they can be out here by 8pm. Great!! They don't show up till 9pm. No big deal because the emergency plumbers were down there till around 8:45ish installing a new sump pump. It was raining pretty hard too, so it could take anyone awhile to get somewhere. Thought nothing of it but that should've been our first clue we had chosen the wrong company. Austin (owner's son) got there first and a small crew got there shortly after. They worked from 9pm until 1am and left their equipment there to dry everything out. Austin did a rough estimate and our contract stated that $6,000 would be the max we pay and that he would follow up with us on Saturday. He also mentioned we should throw away our couch that was down there (probably to add $$ to the work they did) but we felt the legs of the couch and they were bone dry....literally bone dry, so told him that wouldn't be necessary (another red flag). He said he would show up Saturday to check things out and was about 15 minutes late from the hour time frame he gave us. Not a deal breaker.... but in hindsight, another red flag. He said it looks like there was "less damage than expected" and that our final bill "shouldn't exceed 5k." He said he would return on Sunday himself to retrieve all of the equipment and will be at our house between 2 and 3. Around 3pm, we call. We text..no response. 4pm comes...no response. Around 4:30 we get a call from Deandre, who was part of the crew from Thursday. He said he would be there by 5:30. He had no idea no one was supposed to come prior (nor should he since Austin was supposed to be the one) and he told us Austin told him to just come to our house out of the blue. At 6:03 still no one. 4+ hours of waiting around on my 1 day off that week for someone who can't even respond to a text or call, so I call Steve (the owner, Austin's dad). He conferences Austin in on the call and Austin says "never got any call or text." I told him on the conference call that it says my message was delivered (both have iPhones) and I can screenshot that right now to the group if needed. He quickly changes his story to he just got them and wasn't checking his phone. Deandre shows up as I am on the phone and I assured him I wasn't upset with him. He said he had no idea that Austin was supposed to be there between 2 and 3 and this was actually his day off, but Austin called him around 4 to call us and never informed him that we were already waiting hours for him, so Austin pretty much sent Deandre into a situation blindfolded. Kind of a crappy move. Deandre was nothing short of amazing and did all the work himself and took everything out. The rest of the story can be seen in the text messages below. Specifically after I was given a bill of 6k!!!!!! Despite what Austin said to me after viewing all of the work AFTERWARDS and said it shouldn't top 5k. Steve threatened to show the texts in his response, so I figured I'd do him a favor and post them for him. Between telling me he gave me a discount already (max price on the contract is a discount???) and threatening legal action for defamation of character (once I told him quoting his son isn't "defamation" he didn't bring it up again), and saying I'm full of sh$% for stating ONLY facts, and blowing up my phone (I added the time stamp so you could see how many texts he sent, and how he continued after I stopped responding 20 minutes later...he sent 16 messages to my 6), I'll let you decide if this is a company you want to do business with when you're forced to make a quick decision and need help. You're welcome for posting the text messages for you Steve. Good luck with the lawsuit.

Atlas Restoration & Cleaning (Steve Fronimos) Find another…read morecompany. Poor work ethic. Lack of integrity. Will take advantage of you and your situation. I had a bathroom leak in the walls. Atlas came in to remove the cabinets and counter top so the plumber could fix it. They then quickly did the remediation. I was told they would do all the work to get the bathroom back to the way it was. That is where it fell apart. They did not show me the damage to the cabinets and I was too upset to think to ask. (I think they could have been salvaged) I knew it would take six weeks to get replacements but nothing would be done until there was insurance approval. The insurance company was waiting for an estimate. It was four weeks of waiting. I started looking into cabinets and counter top repair myself. My laundry room also had damage so I asked Steve if he could replace my floor. I had purchased the materials so they could get started. I did not get an estimate or bill till after the floor was ripped up. (I know shame on me but I was in a panic) I paid half and the rest was to be paid after completion. After I had time to go over the bill I called Steve. I left a message saying I had concerns and that the numbers were off. He never called me back. After the floor was complete I called Steve to address the estimate. (He charged me double and did not reimburse me for the materials I bought.) He said he stood by his pricing. Luckily the insurance company sent me the check for the bathroom and I was able to part ways with Steve. I don't think Atlas (Steve) would have made the bathroom repair using the same quality of materials. Very poor communication and bad follow through. Blessed side, I found a great contractor and everything is back to normal but better!

Plymouth Carpet Services - carpet_cleaning - Updated July 2026

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