Terrible office manager. Doesn't keep appointments. Mishandles insurance. Rude office staff. Cannot…read moremanage to fill prescriptions in a timely manner.

Dr. Rastle is wonderful! He takes time to listen and explains everything so well. I am completely…read moreconfident in his care. His staff is very efficient and professional. It's so helpful to have a caring provider when you are faced with ill health. Everything turned out just the way he said that it would and I am so pleased with my outcome.

Dr. Robinson is the very best doctor I've ever had and I'm 75! She listens, she asks questions and…read moreshe cares more about me than just my health. I am blessed to have found her. It's a bit of a drive for me to see her but well worth it. Her video calls are just as warm and heartfelt as seeing her in person.

Dr. Robinson is the the best doctor that my daughter and I have ever had the pleasure of knowing…read more My daughter has down syndrome she is 33 years old and she is absolutely amazing with my daughter. My daughter has had many, many, many doctors in the past, but Dr. Robinson really takes her time, and actually goes out of her way to help her patients. You never feel like she's in a rush, she takes her time to listen, she asks questions, she makes you feel that you and your concerns are important and that she really cares. She is the most caring, understanding, kind, professional doctor, I really can't say enough about her. If she ever changes locations I would travel to where ever she goes. Every opportunity I get to fill out the surveys that they send me I fill them out. I really hope that she is recognized for all that she does for her patients. Thank you so very much Dr. Robinson. :)

Visited the newly remodeled office yesterday. Dr. Barbie is my primary care physician. Dr. Barbie…read moreis the best. I used to dislike going to the doctor's office but I'm totally fine with it now. The newly remodeled offices are nice and much more open. Parking can get a bit crowded but you'll always be able to find a spot.

Many Dr.s leaving practice. Office in chaos. Too many bad situations to explain…read more Very bad experience with staff.

I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

My experience with Graybill keeps getting worse…read more More than a week ago, I tried to schedule an appointment with my regular primary care physician, whom I've seen for nearly eight years. I was told he had no appointments available until June, so I was scheduled with a PA I had never seen before. On the day of the appointment, I arrived five minutes late because of traffic. The receptionist was immediately rude and said, "You're late." I apologized and explained that I was stuck in traffic. She replied, "Well, they're very strict," and told me to sit down. Two minutes later, she told me the provider wanted to reschedule. I declined and said I would be filing a grievance instead. After I left, someone else from Graybill called me. She was also rude and unapologetic. While I was speaking with her, I had Sharp Health Plan on the other line and merged the calls. When the grievance manager asked whether the office has a grace period for late patients and whether patients are told about each doctor's preferences in advance, she said that policies vary by doctor: some will not see a patient if they are one minute late, some will see a patient if they are 15 minutes late, and some will even see a patient if they are two hours late. She then claimed that patients are always told these policies and are also told to arrive 15 minutes early. That was not true in my case. I never received any reminder or notice telling me I needed to arrive 15 minutes early. I still need medical care and am now left trying to figure out whether I need to find a new primary care provider. What makes this even more frustrating is that Pamela responded to my previous review and told me to call, but she gave me the wrong number. I later got the correct number from my primary care physician's office manager, called it, left voicemails, and never received a return call. Based on my experience, I would strongly advise anyone looking for a new medical group to think twice before choosing Graybill. They strive to provide the worst in patient care quality.

This medical group has gone was downhill over the last few years. I don't know if they are…read moreunderstaffed or what but everything moves in slow motion here. If you call to make an appointment expect to wait at least 10 minutes for someone to pick up the phone and when they do they are of no help what-so-ever. I waited over 6 hours to be seen in their urgent care on Saturday and on Monday, the urgent care doctor called me and told me to make a follow-up appointment with my primary care doctor and told me they set aside appointments just for this purpose and I should be able to get in that day or the following day. After more than 20 minutes of being on the phone I was advised that the soonest appointment with my doctor was 2 weeks out. I argued with the receptionist, then suddenly one week out was available. Frustrated, I drove all the way to my doctors office where the same receptionist offered me an appointment that day at 3pm with Dr. Tatum another doctor in my pcp's practice. What kind of gatekeeping bullshit is this? Push off your patients unless they are willing to drive to your office and see that absolutely no one is there and then offer an appointment? This experience made me realize this health group will not be there for me when I need them and now I'm looking for another health group to join. It's beyond frustrating though. I felt like I had a good relationship with my doctor but if they are going to hire terrible receptionists that don't care about their patients, its time to move on. I even spoke to a director there about my experience. I told the urgent care doctor what happened when I tried to make an appointment and she insisted I talk to the director, so I did. Outcome? nothing. Still can't get an appointment to see my doctor. Tomorrow I'm going to call my insurance provider and make a complaint. Not only am I being forced to make higher out of pocket costs, but my insurance carrier is being forced to pay more too.

I just hung up from being on hold for 50 minutes trying to do them the courtesy of cancelling an…read moreappointment. I don't care if their building burned down, no medical system should ever provide such horrible service to patients. A terrible awful joke.

DR Loan Dao put me at ease right away by patiently explaining the entire procedure. She has an…read moreexcellent bedside manner and answered all my questions . I was very happy with the results and will be going back again and would recommend her to anyone!

Dr. Dao is the doctor you want. She is in attentive and caring. She takes the time to help you, and…read moreget to know you as a person. She has great bedside manner, and makes you feel comfortable as a patient. This doctor is top notch and will work her butt off to get you answers. Im thankful for her.

Dr Lem became my primary care provider when my old one retired and never told me. :-(…read more I was immediately impressed with the way Dr. Lem brought me up to date on blood work, physical, etc. initially, most of our communication has been through the my Sharp portal and she is very responsive. I had my first face-to-face appointment with her today, and she is awesome. she's a great listener and has an excellent bedside manner. When I expressed some concerns she addressed them and we came to some great solutions absolutely recommend her!!

Dr Stephanie Iem is so compassionate, caring and truly listens. I enjoyed having her as my doctor!…read moreHer office team is also super kind and sweet. Particularly Charlotte! She's very attentive, reliable and warm. Definitely recommend this Dr and her team!

Tried cancelling in advance. For your convenience but robot couldnt handle it. Guess you'llg rt the…read morememo when im not there or reach out , tgank you !!!

I'm extremely disappointed with my experience here. I arrived as a walk-in at 1:00 PM, and as of…read more4:21 PM, I was still sitting in the waiting room and had not been called back. I completely understand that choosing to walk in can mean a longer wait, and I was prepared for that. However, when I first checked in, I was told that because I had developed a rash, they would try to have me seen sooner and that I would be put through triage. Because of that, I expected there to at least be some communication if there was going to be a significant delay. Instead, I went up to the front desk at least six times asking if there was an estimated wait time. Multiple times, I was told there was only one person ahead of me--the first time being over an hour ago--yet I continued waiting without being called back. What made the situation even more frustrating was watching the entire waiting room fill up and empty out twice with completely different groups of people, while I remained there. Despite being told initially that they would try to get me seen sooner due to the rash, I ended up being one of the very last people waiting from two separate groups of patients. I understand that medical offices can get busy and that emergencies and appointments can affect wait times. However, after waiting for over three hours, repeatedly being told there was only one person ahead of me, and watching numerous people who arrived after me get called back and leave, I was left feeling extremely frustrated and overlooked. The lack of communication and transparency about what was happening was unacceptable. A more honest explanation about the delay would have made a huge difference. Unfortunately, I came in hoping to receive medical care and arranged my entire day around this appointment, only to spend hours waiting with no clear answers about when I would actually be seen.

This office is absolutely amazing! Dr. Harrison Robinson is the most caring and knowledgeable…read moredoctor I have had in my 40 years of different doctors. Lawna in the front office is very patient, efficient and friendly. Their team makes every appointment seamless and Dr. Robinson takes the time to talk to you and answer all of your questions. I highly recommend this office and doctor.

Excellent physician and staff. Caring, compassionate, knowledgeable, responsive. Grateful he is my…read morephysician.

Our son, who is now 20, had a spinal fusion in 2013 with Dr. Newton. That was 8 years ago. He's…read morebeen stable and feeling great since the surgery. Dr. Newton is renowned, trained at the famous Texas Scottish Rite in Dallas, and is highly talented and intelligent. He did an excellent job, no complications. We were nervous, as any parent would be, but thankfully everything turned out well. We hope this continues throughout the years, as we've heard that spinal fusions can have complications later in life, but Dr. Newton has a very high success rate long-term. People come from all over the country to see him! Our son was only 13 years old when he did the surgery. :)

I cannot say enough about dr. Newton.. He is kind he is brilliant he is holy! I truly believe that…read moredr Newton is an angel that has fallen from heaven. I love you dr Newton and I thank you for healing my daughter. You have healed her, you have given her a new life. I asked you before surgery to take care of my baby... And your reply was "she's my baby for today and I will take care of her as if she was my own" and you did. We love you!