The installers were very professional, considerate of our home, and courteous to us. Within the…read morepast couple of years they have installed both heating and cooling systems. I highly recommend.

Service man came on time and they called ahead of time to say what time he would probably be there!…read moreThat was appreciated. I was so pleased with the service and the professionalism. He fixed the problem and the amount was reasonable and in this day and age that is so important. He took his time and explained what the problem was and what we needed to do in the future! I was so happy with the job they did I signed up to have it checked next year and we are going To use them for a new cooling system. This is one company I have trust in and would recommend to everyone! The radiator was not leaking when he left and they were all working g more efficiently! Two thumbs up from me for sure! So glad I have a company I feel I can depend on! One happy customer here!

I have been using this company for a few years now. When I call, they do their best to come as…read moresoon as possible if an Emergency. They cleaned my furnace & Air Conditioner, they are very polite and answer all my questions. Great company, and I don't often give 5 Stars to anyone.

I've used this business 4 times for small problems. They have a good staff, they were timely and…read moreneat. They are not cheap but they are professional. When things go well they are excellent. The fifth time, and a larger project, a pressure pump, they were HORRIBLE. They failed to trouble shoot a problem properly and I was forced to get someone else to fix it. The owner actually told me he would call in a week to make an appointment, A WEEK TO MAKE AN APPOINTMENT PHONE CALL. It took 2 weeks for that call. I got someone else. You should too. CAVEAT EMPTOR

Awesome job appreciate Tom thank you for helping fix my porch leak. Kind professional and knows…read morewhat he's doing.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.

We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.

Installed heating and cooling system for us. No problems…read more everything was explained to us as it was being installed. Bryan returns your calls promptly without hesitation. good job guys

We hired Devoe Heating and Cooling to install a new ductless mini-split system. Initially, we were…read moreimpressed with Brian and his team. They seemed hardworking, responsive, and committed to getting the job done. He asked us several times to leave a positive review, and we said we would as soon as everything was fully installed and working correctly. Unfortunately, our experience deteriorated after the installation was finished. They only tested the system in fan mode after the installation. When we tried to run it, it would not run in heat or cool mode, and was displaying error codes. Devoe returned multiple times, replacing parts and ultimately concluding that the manufacturer was at fault and that the compressor needed replacement. They referred us to another HVAC company at our own expense, saying they did not have the tools to replace the compressor. The technician from the second company discovered that the equipment was fine, but the system was not working because Devoe's team had left the refrigerant service port closed after installation. Once corrected, the system operated without needing to replace the compressor. However, we then discovered a second problem: one of the units was leaking water down a bedroom wall. When I contacted Brian about the leak, his response was disappointing. He said, "Do I get a five-star review if I come fix it?" He also denied responsibility for the leak. When I said I could not promise a five-star review, he said he would not fix the leak, minimized how serious it was, and repeatedly asked for a five-star review. We had the second company come back, and their technician found two installation-related drainage problems causing the leak, which they corrected. We ended up paying $850 in total to the second contractor to fix issues related to the installation. Everyone makes mistakes, and I understand that troubleshooting complex equipment can be challenging. What concerns me most is not that problems occurred, but how they were handled. The combination of installation errors, refusal to take responsibility, and repeated pressure for a five-star review left us with little confidence in the company. As an addendum, I left this review on Google last week, and Brian replied; instead of apologizing or taking accountability, his reply focused on how we had previously said we would leave a positive review. He stated he could share photos of our installation (photos don't show the leak), reiterated that he is committed to high-quality work, said he doesn't like electric heat pumps, and then concluded, "But you go on your rant if that makes you happy at the end of the day." Brian has since taken down his reply, but I won't forget how he missed a chance to make things right.

I don't even know where to begin. I have 2 mini split units that are used for A/C and heat. Last…read morewinter the outside fan units got clogged with snow and ice and it was recommended that they be raised above snow level to avoid future issues in the winter. That sounded very reasonable to me. I asked for a quote and it was about $900 to raise both units on metal sling stands. So each stand was about $200 plus labor...made sense. I was expecting this to look awesome! We set up a day and time- I took the day off of work and the day before they cancelled. We rescheduled for 2:30 a few weeks later and I said I'd be home shortly after they started to oversee the project but I wasn't there at 2:30 and they never called and just left. We rescheduled a 3rd time- Zach called me at 9:54 to tell me he arrived and at 10:20 told me he was finished and decided to use "stone" as he felt it looked better and $200 cheaper. I was really excited! He sent me a picture as well...and when I got home....it was horrible- he pretty much lifted my units on concrete blocks you can get at Walmart. Some were gray and some brick colored. Needless to say- not a $700 job nor is a concrete block the same as "stone" - they were not secured in any way, shape or form- After talking to him, he said that they couldn't get the metal sling stands and they wouldn't work but no one told me. So the next day I asked for an itemized list : material cost and labor cost per hour but he just couldn't give me that info- very weird! That's protocol in any construction type of work! So I told him if I knew they were going to put them on concrete blocks, I could have done that for $50! They tried to take advantage of me! It was later admitted that the job was small and it wouldn't have been worth it for them to do ( travel- gas- ) I couldn't believe my ears! if it was a small/ cheap project I would have had more respect if they were honest and told me it was much too small of a job and not worth it rather than try to screw me out of $700! I was born at night- but not last night! I expected a professional looking final product for $700....So I put up a fuss and he said he'd come back and get his concrete blocks and call it a wash- Funny how all of a sudden it's worth their time to come and get $25 worth or concrete blocks. My advice to this company: HONESTY saves everyone's time!

We used Wheeler Heating and Cooling to update and fix out furnace at the start of winter in 2018…read more In the past we have used another local company but had to call them back several times because the "replacement parts" kept breaking. Wheeler Heating recognized the problem from the first visit, had it fixed in a short amount of time and our house and never been warmer. Usually we use a pellet stove because our furnace can not keep up with the cold weather, however this year we have only use the pellet stove twice (When is was below 15 degrees) and our house has consistently stayed at 68 in all rooms. There is a HUGE difference. I would highly recommend them to anyone.

Extremely professional, super knowledgable. Happy to take the time to give me a good bit of…read morefree/DIY advice - invaluable as a new homeowner!

We purchased a home this summer, and as part of the closing process, the seller had a new hot water…read moreheater installed through this company. We received the receipt and installation details at closing, including this company's information. Since moving in, we've experienced ongoing issues with the hot water supply. I am currently 8 months pregnant and unable to take a full hot shower, and my children often end up needing to take cold baths afterward. When I reached out to the company for help, they refused to come out to assess the situation unless I agreed in advance to a $300 service fee. The company is upfront blaming that the hot water heater is simply "undersized for our household needs" instead of checking on it. I've previously owned a home with a similarly sized water tank and never ran out of hot water at all, but regardless, I believe a company should stand by its work--especially when the installation is recent and the unit is still under warranty. At minimum, a basic service check should be offered without demanding a substantial fee upfront or placing the responsibility on the homeowner. The individual I spoke with on two separate occasions was dismissive and unprofessional, and did not take accountability for the situation. The interactions left me feeling uncomfortable and even intimidated to write a review, but I feel it's important to share my experience so others can make an informed decision and find a company that stands behind its work and treats customers with respect.

I had a hot water heater issue leaking profusely had my heater changed replaced and other pipe…read moreissues James did a wonderful job I highly recommend excellent work thank you

I will start by saying James Leckonby has no moral integrity. I gave James 2 stars because he does…read moreknow how to put pipes together. However! I would not recommend James for any work beyond simple plumbing. Let me explain. Prior to Christmas, 2024 the water coil in our furnace burst shortly after having the furnace serviced (James did not do the service) , leaving our home without hot water and heat. We started seeking recommendations. An acquaintance of ours said he knew James and gave us James' phone number. I called and spoke with James. James came to our home, assessed the situation, and recommended a combi unit. Combi: meaning a combination of heat and hot water. James said he was familiar with combi's and had installed them for others. James prepared a quote to remove the old furnace and install a replacement. My wife and I thought the quote was too high ($12,000), but we felt having no heat or hot water and the fact that it was Christmas and with the weather below freezing we had no choice but to accept. We were afraid not starting the work immediately would cause our pipes to freeze. We signed the work agreement 12/19/2024. James hired two workers to remove the old furnace. Due to the old furnaces weight (cast iron) they decided to break it apart in the basement. In doing so, they left residue on the floor and the steps leading outside that will not cleanup with regular cleaning products. The floor and steps are now covered with cardboard. James installed the combi unit, but could not get it to run. James spent hour after hour trying to get the combi to fire up. Christmas came and went. We had no hot water or heat since mid -December. Due to the cold we were forced to purchase portable heaters to keep the pipes from freezing. On 12/27/24 we called National Grid and asked if they would check their gas feed. A service tech came and verified National Grids gas line was okay. The tech then asked James to check the gas valve in the basement that James installed. When James disconnected the gas line we found the valve was clogged with pipe dope. After removing the pipe dope and reassembling the gas line the combi was able to fire up. Forward , to spring 2025. The combi unit started to get occasional combustion errors. At the time National Grid had been working on the gas lines in the neighborhood. For that reason we considered their gas line work was causing air in the lines, thus the combustion errors. After National Grid completed the gas line work in September the occasional combustion errors continued. It was early October 1 when I contacted James Leckonby to let him know that the the combi was getting occasional combustion 003 errors. I told James they were occasional and we were able to reset the error code when necessary. I said he didn't have to rush over, but that I would like him to check it out in the next few weeks. We had an agreement. On October 16 I called James to let him know that the combi was getting 003 errors constantly and that we had no heat. James became a no show. He would make up excuses why he wasn't available. One time (October 30) telling me , "You"re not my only customer". Finally November 3 James shows up after 8:00p.m. The same time when the combi manufacturers Help Center closed for the day. It was quite obvious James had no idea how to trouble shoot or program the combi. At one point he disconnected a part without first shutting the water off and draining the unit, which resulted in water gushing all over. Well! That night was a bust, but James promised to return early the next day so he would be able to use the manufacturers Help Center. We had previously informed James that my wife had emergency surgery the week before and that I was going to have hip replacement surgery November 7. Therefore, we would not be able to continue to run down the basement to reset the combi. Here we are. As of this writing November 28, James has not returned, has not called and has not responded to text messages.