I am a strong advocate for supporting Black-owned businesses, but there is absolutely no excuse for the lack of basic customer service and care I experienced. We have to do better.
I live in San Diego and only came to Virginia for training. Unfortunately, my previous dining experiences here were disappointing. When my flight was rescheduled, I decided to give it one last shot before leaving. A friend recommended this place, so we went. The seating arrangements were decent, and shortly after sitting down, a woman named Turks introduced herself as our server--though she initially claimed to be the manager.
I asked for the salmon bites and the crab cake, which Turks recommended, saying it was her own recipe. My friend ordered wings and fries, and Turks suggested a signature dish that included fish, shrimp, corn on the cob, broccoli, and a crab cake.
The appetizers arrived, and while the salmon bites weren't bad, the first bite of the crab cake was off it was wet inside, like it hadn't been properly fried. We immediately informed Turks, and her response? "I'll let the manager know," even though she originally claimed to be the manager. That was the first red flag.
When the main dishes arrived, I had a couple of shrimp and some broccoli and within moments, I became violently ill. I had to rush outside and barely made it three shops down before throwing up into a dumpster. I have never experienced food poisoning before, but this was terrifying. My friend ran after me to check on me and informed the staff what was happening.
And this is where my outrage reaches its peak not a single employee, not even the so-called "manager" Turks, came outside to check on me. Not one. The complete disregard for my well-being was appalling.
After regaining myself, I went back inside to ask for the check. The front desk employee informed the manager what had happened and that we wanted to pay and leave the rest of the food. Instead of showing even the slightest concern, the manager grabbed the food, took it to the back, and charged me the full $98.15 without hesitation. I paid without question, but the lack of human decency here is absolutely disgraceful.
This experience was beyond disappointing it was infuriating. Supporting Black-owned businesses should not mean accepting subpar service, lack of accountability, and outright neglect. And yet, situations like this are exactly why some of these businesses struggle to survive. You're all about making money? Fine. But at any cost? I could have collapsed right outside, and not a single person in that establishment would have cared.
I am a stranger in Virginia, but hospitality should be universal. This business clearly doesn't value its customers, and I wouldn't wish this experience on anyone.
Visit at your own risk!!! read more