ABSOLUTE NIGHTMARE -- DAMAGED PAINT, GHOSTED BY OWNER, AND SHADY "FIXES." 0 STARS IF I COULD…read more
I brought a brand new 2026 Ford Raptor R to Xtreme Auto Detail, Inc. for a premium full front-end paint protection film (PPF) wrap, window tint, and ceramic coating. What I walked away with was a ruined vehicle, completely unprofessional customer service, and a total lack of business integrity.
To date, nothing has been documented in their system. I paid completely in cash and via Zelle, and they have refused to provide a shop order or a receipt for my records.
THE "SECOND CHANCE" WAS WORSE THAN THE FIRST
I initially tried to handle this amicably and gave the owner a second chance to correct their terrible first attempt. He promised me in writing that his shop would completely remove the film and redo the job properly as a fully custom, hand-cut bulk wrap. Instead, the second attempt came back significantly worse than the first:
* SEVERE DEFECTS: The film is completely overstretched, leaving jagged, short corners, along with visible rips and tears right on the edges.
* TRAPPED DEBRIS: There is actual dirt permanently trapped inside the bubbles of the film.
* SHADY COVER-UPS: Instead of fixing mistakes on my double sunroof tint, they literally used black marker or black nail polish to try and hide the gaps.
* VEHICLE DAMAGE: Their installer left deep razor knife scores directly on my truck's paneling from trimming the film.
GHOSTED BY THE OWNER TWICE
After I raised these issues, the owner personally requested twice to meet with me in person at his shop to inspect the vehicle. I cleared my ridiculously busy schedule and made my way to his shop both times, only for him to completely ghost me and fail to show up either time. I was left to deal with an employee who openly admitted to me during the walkthrough that the entire job was incorrect, the edges weren't wrapped, and the printer templates were lazily used again.
NO MORE CHANCES
They actually had the nerve to ask me to leave my truck a third time so a new employee, who is a "better installer" could try to fix it. I flatly refused. I requested a full refund and demanded that they safely remove their defective materials from my truck. They refused.
I was forced to take my vehicle to an actual professional facility to get a diagnostic and correction quote. On July 6, 2026, I received a formal estimate totaling $4,660.81 just to strip Xtreme Auto Detail's botched film, bubbling tint, and ruined windshield protection, and to finally have the job done correctly by a competent shop.
They took thousands of dollars of my hard-earned money, damaged my brand new truck, hid their mistakes with nail polish, and then hid from me when it came time to face the music. If I could give them a 0-star review, I would. Save your time, save your money, and protect your vehicle by staying as far away from this shop as possible. If you doubt me, take a look at the images for yourself.