I met with Andrew to get 6 pieces of artwork framed. Andrews is thoughtful--He has deep expertise,…read morepatience and guides without over-reaching. He really knows how to get you through the process. The office feels like they understand and love the craft and the artwork. I am looking forward to the end result. The prices seem reasonable for the amount of care taken when we explore options. Seems like you can't go wrong with the son of an artist--who is an artisan himself.

Dropped a framed print off for a new dust cover. Friendly people, quick turn around and fair price.read more

Max at Stanhope Framers did a large install at my office in Boston and he did an amazing job! He…read morewas courteous, flexible and detail oriented. The frames chosen were solid and elegant. Max did everything in a timely manner and the cost was very reasonable. It's clear that he takes great pride in his work. Couldn't be happier! Thank you!

Had a great experience with Stanhope recently! I visited 2 other frame stores in the Cambridge /…read moreSomerville area before coming here to see how I could get one my favorite 48 x 36 inch canvas prints framed. Both of those stores quoted absurdly high prices for a basic black frame. At Stanhope, I was shown several different beautiful options for a much more reasonable price point. Everyone was friendly and respectful during Covid times and ensured that I had all the facts. The turnaround time was also significantly shorter than any other place. Will come back here for sure for my next framing!

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

wonderful and quick support. came in with an "emergency" framing job and Katie was responsive and…read morecongenial. immediately helped me find a viable work-around for a tricky framing job. enormously grateful to Katie and big Picture Framing!

Thankful to find a great place to rely on. Friendly service with warm expertise (very much needed…read morebecause it feels like there are unlimited options). They've done several of our art prints and diplomas and we will plan to return here for any future services.

You can tell they are experts at what they do. My piece looks awesome they did a great job. Will…read moredefinitely go back if I have something else to frame

Goated selection, these people know ball. Genuinely if you're looking for a good resupply on what…read moreyou need this is the place

I've generally had great experiences at this Blick. The store is well stocked, reasonably priced,…read moreand a fun spot for creative supplies or small gifts for all ages. Most of the staff are helpful and kind. That's why my visit this weekend (Sunday, 11/2) was such a surprise. An older female-presenting employee with long dark curly hair yelled at me and my young son when we tried to ask where the dry-erase markers were, while she chased after other customers who had already said they didn't need help. I said, "That was odd... but," and tried to ask my question, but she immediately cut me off and began raising her voice defensively. The escalation and her incendiary reaction was shocking in a customer service setting. I had to walk away, and another employee quickly helped us find what we needed. When I went to check out, she ended up on the register. I forfeited my loyalty points and asked my partner to handle the transaction because she'd made me uncomfortable. I told him what had transpired on the way home and he said she was curt and dismissive with him, too. This has always been a reliable neighborhood art store, but that kind of behavior makes it harder to come back. Nobody wants to deal with the loose cannon in the office aisle!

The Picture Store is an Incredible Family Run frame shop that actually cares about their customers…read more Ive seen many frame stores come and go and turn into over-priced bland useless places... The Picture Store has stood the test of time and gets it Right, every time. As a Teacher, and Artist who sells a lot of prints and paintings, i always recommend The Picture Store to everyone interested in frames. They make the process go smoothly, offer great advice and do Incredible Work :) Keep it up :) !!! - dino

I brought three artworks in to be fixed. It took more than four weeks and it cost almost $300…read more One of the artworks had the wire on the back incorrectly installed and after five days of hanging on the wall, the frame fell down and was irreparably damaged. I sent an email to The Picture Store with images of what had happened and asked for a refund for the one artwork that was done incorrectly. I left a message a week later and now, after almost two weeks, I still have not heard back. Go someplace where the customers are treated respectfully after the work is finished.

They did some matting and framing for us and everything came out perfect!…read moreFriendly and very helpful service and very fairly priced! Thanx so much.

Best frame store ever I love how sweet there are will be returning soon best people everread more