There was difficulty getting my appointment coordinated with this crew. After receiving payment…read moreprior to the work, not only was the job never done, but the owner refused to return my inquiries by phone or text. Cristina Cason is a swindler and a thief.

I called 5 days in advance and specified that I wanted a deep cleaning since I was moving into a…read morenew house. The people before us had not completed many of the spring cleaning type of activities plus we did some remodeling, so need less to say we knew it wasn't going to be a normal cleaning. I told them over the phone the situation and the said that will be fine but it will be extra $25. When the cleaning crew(2 of them didn't speak a word of English) showed up I walked them through the house pointing out each and every area I wanted cleaned. Once we reviewed the house they asked for $150 more than what I was quoted on the phone. I called the company and they said the charge would be $250 based on my specifications. I had to leave to work while my mother came to watch over. When my mother would point out items that were not cleaned properly the lady would talk back and told her to do it herself. Once I came back from work and saw what was completed I called the company immediately complained. Jessica picked up the phone and told me to send pictures of what was not cleaned. Said she will try her best to work something out. Next day I called back and she said I would have to wait for the "owner" to come back to Dallas as she is currently overseas she said she will check the availability of one of the other cleaning crews. A day later I called back and then the tone changed saying the pictures I sent don't show any dirt which they clearly do. I mentioned over the phone that the areas I was showing were not even touched at all (inside kitchen cabinets, tub, shower, above the kitchen cabinet, blinds and etc...).. Then I was told these areas are not on the list, to witch I stated I know that's why I paid $100 more to ensure these items are taken care of. Make a longer story shorter they would not respond and asked me to stop calling. All I wanted was for a crew to come out and clean what I paid for. I wasn't even seeking.a refund just wanted the job I paid for to be completed. STAY AWAY FROM THIS COMPANY, THEY ARE SCAM ARTISTS

I schedule a deep cleaning service with them because I was told I needed to do that before they…read morecould come out biweekly. Big mistake. Scheduling was a pain. The earliest they could do was nearly 2 weeks out from the time I called, but I figured if they were good and reasonably priced, it was worth the wait. Then the snow storm came and we needed to reschedule (no one's fault). They finally came out 5 days later and 2 women came out to get to work. They were allotted 4.5hrs a piece to clean our home, but only used 2.5. During that time, they did a half-assed job. When you schedule a deep clean, you expect the team to be very detailed and very thorough, especially with the money you're paying. We got none of that. The areas they did clean were either cleaned or cleaned decently, but not quite satisfactorily. And I say that because you can see streaks of where they did and didn't wipe/clean on many surfaces. They also didn't wipe down any of our table surfaces, dusted some areas but completely missed others within their reach, and cleaned only 3/4 of the kitchen and left some white residue all over the gas stove that was a pain to get off. On top of that, they didn't put anything they moved back; didn't respect my property (my cameras caught them playing with my gym equipment); used our supplies to clean when we didn't agree to that (ladder, paper towels, plastic bags); and during the 2.5 hours they were in our home, used a whopping 36 gallons of water (we have an app, it's great)! That's over half of what my husband and I use in 1 day. I mean, I want a clean home but not at the expense of a higher water bill. And I understand they want to mop the floors with fresh water, but it was overkill and we were under water conservation orders so they should've abided by that better. Of course, I sent an email letting them know about all the issues and they offered to send someone out to clean it. I declined since I'd already handled everything to my liking. But to add insult to injury, after I settled the score with them and canceled any additional services, I discovered multiple scratches on my new fridge that weren't there before they cleaned. I don't know what products they used or if the cloth has something abrasive on it, but it was not appropriate for a stainless appliance. It's pointless to complain to them now since it's outside the 24 hour window and I probably won't be compensated, but if you hire them, check your fridge when they're done. Just so this isn't a complete put-down post, they did leave my home smelling nice, the women were friendly-ish, and they showed up during the window they said they would.

Not happy with the service. Spent $380 for 1880 sq ft(2bed 2bath) scheduled on 3/11/2021. Thought…read morewould be an amazing clean due to the reviews but but turn to be below average. 3 ladies showed up, Mira, Jasmine, and Taylor. Mira and Jasmine did a great job cleaning the bedroom and the bathroom; however, Taylor spent 2 hours working on the kitchen herself. I did communicate with Mira and her supervisor about Taylor's efficiency in the meantime but she's still been working really slow, which made Mira and Jasmine to do most of the work. Taylor also spilled alcohol on my countertop but didn't clean it before she leave and the island is dirty as shown in the pictures. I also tried to talk to their supervisor when I see the alcohol spill but haven't heard from them. This is the first service with them and will be the last one because it's not worth $380. *Updates: Did communicate with the customer service but they ask me to provide "video footage" to show that their maid spill the alcohol. That was TOTALLY insane. I've also enclosed the message below. They keep saying I have feaces but it's just some dog pees near my dog's cage. Clearly, My dog was a bit too "excited" to see the maids. I didn't ask the maids to clean it the first places and ask them not to get close with that area. Overall, really disappointed with their customer service and will NOT recommend their service to anyone.

Came out and did a great job of declutteriing my house. I was also able to improve my Español…read morespeaking skills by speaking with the ladies!! They are very friendly.

I wish I could rate this business a 0. They showed up an hour late, quoted us for two people and…read moreonly one showed up. We asked for 3 hrs total max and they charged us for 3 1/2 hrs. The second person showed up for the last hour but they were on their phone talking loudly while I was trying to work. Plus hardly anything was cleaned. So much was left undone. I found them completely unprofessional, inconsiderate of my time and the fact that I was working at home while they were there and did a very poor job. Please use another company, this one is a complete waste of time and money.

I can't give a zero stars but I would if I could. I hired…read morethis company to do a DEEP clean of my home. The quote was for $260 and approx 6 hrs for. The quote detailed what was to be done. I was in the hospital from Tuesday to Friday for the birth of my daughter. The clean was to be completed on Tuesday so we could come home to a nice clean house with a newborn. I got home Friday to discover that my house had barely even been cleaned!! I wrote the owner to request a refund because I knew my ENTIRE kitchen floor hadn't even been touched, among the other items that were never touched. I only received a partial refund and I have no hope that my floors were properly done, bathrooms fully cleaned, etc. I will never recommend this company and have nothing but negative feedback for this owner and the work they did.

Yesterday was my first clean and it was excellent. Erica did an great job, asked for us to do a…read morewalk through before she left. I have had my house cleaned by a few different companies and this was the best it has ever smelled! Bathrooms especially!

My maid Lori is very congenial and hard working. She always does a great job, even though I am a…read morehousehold with many pets.

I arranged for their services, they showed up on time, but couldn't speak English…read more They called their boss (?) and he said they would need 3.5 hours instead of the 2.5 we had agreed upon. We stuck with 2.5. We walked them around, clarified things, then left. An hour later, this "Jorge" guy texted us - "You need to cancel." We tried to communicate with him, gave up and called the office for MyMaid. A lady listened to my situation, then said she'd transfer me to Tray. I only got a voice mail machine. Terrible experience. Instead if getting our cleaned, we were "taken to the cleaners"

I hired a professional to do move out clean of my house. It is was a 650 sqft one bedroom…read moreapartment. I was charged $130 for 2 hours and 30 mins cleaning . You know in this allotted slot she cleaned only restroom and kitchen. I promise those two rooms were not in that bad state to take the whole time. But that's their strategy. Every one hour after allotted time is $75. They want me to extend. I told the lady to do fast and not to be so in detail, but she just replied that how I work and continued her work. I have given two stars only because whatever she cleaned she cleaned it perfectly. I am not complaining the quality of work. I am complaining about the strategy followed to extract money in unfair way. Do you think, miss bubbles the money you make in this way from people will serve you in good way ??

The cleaning was requested with short notice and on a Sunday. This was completed to a good level…read more The Service lets you know they have up to one hour from the time of starting to arrive. The Cleaner did just arrive within that window and hence I removed 1 star... It would have been helpful to have them start at the time requested but it was within the range the company told me...

WOW! We hired Zea to do a final cleanout when we moved and they did an amazing job. Not only did…read moreshe do a better job then I could, she did it 5 times better. I can not recommend Zea high enough. Zea responded to my first inquiry within minutes, verified and sent a reminder the day before, was very professional and friendly. If I needed a regular housekeeping service I would hire her without a doubt.

I'll be the first to admit that I am not a good cleaner. I pretty much only clean my apartment…read morewhenever I know I am expecting company. That usually includes hiding all the dirty clothes, making sure the counters are clean, and sweeping just a little bit. I don't even think I've ever properly dusted anything in my life =/ So when it came time to move out of my apartment, I knew I couldn't do it alone. The first place I called gave me a decent quote but I knew better than to take the first choice. The second place said they wanted to see my apt before they would do anything at all. I was moving out in less than a week and definitely didn't have time for that. The third place didn't even pick up their phone! Then.. I called Dial A Maid. I spoke with Julie and for a 2bed/2bath (move in/move out clean), she quoted me about 37+tax per hour. She said it would take about 4.5-5 hrs total. I ultimately decided to go with Dial A Maid because Julie was so sweet on the phone and very helpful. The two ladies they sent over were very efficient. They tackled each room together and were pretty thorough. After they left, I went to inspect the rooms and appliances. HOLY SMOKES! The bathtub, oven, and fridge were waaaaay cleaner than when I first moved in. Everything looked brand spanking new! The last apt I moved out of, I ended up buying new drip pans for the stove instead of cleaning them. Nope, not these ladies. They scrubbed the ever living crap out of those things and made them look new again. I would have given 5 stars but they missed just a couple of spots. Not exactly their fault because only someone who lived there would have really been able to spot them. Overall, a great first time experience with calling a cleaning service!

After being away from my apartment for nearly three months, I figured it would be helpful to have…read moresomeone come in and get rid all of the dust bunnies that had accumulated during my absence. Off to Google I went! Dial-A-Maid was one of the first services that popped up. I e-mailed and was promptly called back by a very nice woman (the owner, I assume?) named Julie. Julie asked me if I had any questions and went over pricing with me. At no time was there ever any pressure to make an appointment - in fact, I was the one who finally said I'd like to schedule an appointment, so thumbs up for no pressure sales tactics! Today, the two maids arrived right on time. I asked them how long and she told me to check in after an hour. I came back an hour later and one of them was totally hardcore scrubbing my shower and the other was underneath my bed with a pile of who knows what. So... I came back after another hour. When I came back after the second hour, my apartment was spotless - baseboards cleaned, no dirt, residue, or debris anywhere. In fact, I think the place is cleaner than it was when I moved in. Both maids were friendly and from what I saw, very respectful of my things. The price was a little bit steep, but that's in large part due to the fact that this was my initial cleaning - subsequent cleanings are much cheaper, apparently.