Ruined $300 coat and left it covered in dog hair and only offered $20 back. Manager/owner, Luz, very combative. It was a shocking experience. read more

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I will never go into this dry cleaner again. They ruined a shirt and would not take responsibility. I brought a white Ralph Lauren Oxford shirt in to be laundered. It had a mustard stain on the cuff of the sleeve, which I showed to the person at the cash register. He asked if I would like it pre-spotted and I said yes. I went back three days later to pick the shirt up and it had pink spots all over the front and back. I told him that I didn't bring it in this way and he said that it was marked for pre-spotting. The mustard stain was on the cuff - not on the body of the shirt. I was very upset and asked for the manager. A woman came out and said it was documented that it needed pre-spotting. I told her the documentation was for the mustard on the sleeve cuff and she said no it wasn't. I know what I brought into the shop and it wasn't a shirt covered in pink spots. She basically said I was lying! She kept the shirt and said they would try to get the spots out. I asked if the owner would call me. Jennifer, the owner, then calls and says they couldn't get the pink spots out and it came in that way. I DID NOT DROP A SHIRT OF WITH PINK SPOTS ALL OVER IT. If I had I would have taken responsibility and acknowledged it. I asked if she would reimburse me for the cost of a new shirt and she said no. I went to pick the shirt up and they didn't charge me - which to me says they are acknowledging that they messed up. When I picked up the shirt I suggested that they look back at video from their cameras to see what the shirt looked like when I brought it in to prove that I was not lying and that they are the liars. I brought the shirt to them in good faith and acknowledged that there was mustard on the sleeve. I did not expect to have a ruined shirt returned to me. And best of all - the mustard stain on the sleeve was gone. I'm attaching photos of the shirt. The cost to replace the shirt is $125, plus $10 for shipping. https://www.ralphlauren.com/hidden-men-button-down-shirts/the-iconic-oxford-shirt/0019629070.html I will never step foot in this shop again. If you ruin someone's clothes - take responsibility! read more

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I have been coming here for 10 years and have never had issues with the brother owner and their staff. Last year the sister took a pile of expensive clothing from me to be cleaned and without my permission cut the tags on a few pieces. I wasn't too happy and when I asked why she became defensive and started to have an accusatory tone with me. In my world when you mess up you say your're sorry and do better next time. A year later I came back with another load and she's there again and this time she immediately brought up what happened before and DID NOT EVEN acknowledge she screwed up. Apparently she's still dwelling on it and didn't learn anything. Yah... no... I'm not giving people a 2nd chance anymore. Plenty of bigger and more professional cleaners out there for your luxury goods. read more

Visited the store on Cherry Street but posting here as well as this is the same company: TERRIBLE service - and never got my rug back. Dropped off a rug for cleaning on 4/11/19 at which time I received a receipt stating that it would be ready for pickup on April 15, 2019. Went to pick it up on the 16th and was told that it rugs "take longer" and it would be two weeks until it would be ready. I returned on 4/16/19 - still no rug. The clerk said that it "really" took three weeks, so check back then. (And she promised to call and check on it.) Back on 5/2/19 - no rug - and I was told it "would be arriving around 4pm that day because that's when the delivery arrives." Returned on 5/3 - no rug. The clerk called someone and was told that the "owner would be picking it up and they would call me." No call - back on the 6th - no rug. Five return visits to the store - and still no rug. On the good news side, I wrote them a letter indicating the cost to replace the rug - and they sent me a check. (Cost was around $35.) read more

AMAZING service!! These folks seriously saved us in an absolutely desperate situation. My daughter was getting ready for her dance recital and somehow tripped and spilled foundation (dark-skinned) all over two of her costumes (including a white one)! We were absolutely in a panic. Boulder Cleaners rushed our job and had it all cleaned up within an hour!! On top of that, they were so generous as to do the work for free. WOW. They really saved our weekend and prevented a lot of tears. I will definitely be trusting Boulder Cleaners in Gunbarrel with anything and everything I need cleaned! read more

Everybody makes mistakes. How they handle the mistake is what counts. I took a wool comforter in for dry cleaning and it accidentally got washed. After getting home, I opened the package and the comforter had literally shrunk by 2 feet in each direction. I took it back to Boulder Cleaners in Gunbarrel. The owner wasn't in, but the clerk said they'd call me the next day. Susan called at about 8:30 apologizing for the mistake and offering to pay for a replacement ($200) and refund the cost of the dry cleaning. I went back to the store that afternoon and picked up a check. Now I have a new comforter and a new "dog bed." read more

I dropped my wedding dress off to be preserved with it in horrible condition. My bustle was broken and so the train was black from being drug around outside, the reception, and in the street since the bustle was broken. I was so sad about how filthy the dress was. Susan took my dress and in addition to COMPLETELY getting all of the stains out (the dress is seriously pristine now) she repaired my bustle for no extra cost. She made no promises she could get out the stains and was very realistic and took the time to educate me on what to expect and then completely overdelivered. The dress is well packaged and I'm confident that it will be kept safe in storage. I will use them in the future for anything that comes up! read more

I dropped off my husband's shirts to be dry cleaned. Upon pick up, one shirt was torn, others had buttons cut off the sleeves. The sleeves were wrinkled on all shirts, the bodice was pressed. I contacted the owners and received no compensation. I also, paid to have the shirts ruined. Not happy with service. read more

Boulder Cleaners & Laundry - Broken buttons - Laundry Services Near Me - Boulder, Colorado

They ruined several of my shirts: I brought them thirty shirts to be laundered and pressed. When I picked them up, only half were properly pressed, and some looked damaged, so I brought fifteen shirts back to them so they could redo them and see what they could do about the damaged ones. When I picked up the ones they redid, some still weren't pressed correctly, some had new/further damage, and nothing had been done about the previously damaged ones. The final damage was: five shirts (all black) ruined due to how they pressed the collars, and four shirts (all white) with yellow stains on the collars. They did refund me the laundering charges, but they didn't repay me for what they ruined; the owner flat-out denied that they were ruined. When people bring you their laundry, that's often because they don't have the time to bother with it themselves; they bring it to a professional, expecting professional results. Boulder Cleaners is anything but professional; they don't even own up to their mistakes. (Note: I took my shirts to the Broadway location; the Spine Road location is the home office. I've reviewed the Broadway location separately; I'm also reviewing the home office negatively because I spoke to the owner about the matter--once there in person, once by phone--and, as mentioned, he was unhelpful.) read more

Constantly have to return my cleaning. They can never get it right, even with explicit instuctions. Horrible cleaners

WORST DRY CLEANING EXPERIENCE EVER!!! Avoid this cleaner at all cost unless you're after rude and poor quality service at a high cost.