Super easy to book. Super nice owner. We originally wanted an obstacle course for an 11 year old birthday then 16 year old birthday party. I asked the owner his advice if the obstacle course would be fun enough for the teens. He recommended a 40 foot bouncy house. Honestly, I had doubts. But I'm so glad I took his advice. The kids and teens had a blast! Hours of fun! My son told me his teenage friends were talking non stop about the fun they had. So happy! Amazing experience! read more

Mike is an awesome business owner. We had our wedding scheduled for April 18 and due to Covid had to push it back to May 23 , 2020 !!! They provide more than just bounce houses , they have tents ,chairs, table cloths and tables. read more

Bounce-A-Roo FUN - Tents , tables, chairs and table cloths !! - Party Supplies Near Me - Jacksonville, Florida

this company had a hello kitty bounce house for my daughter's 13th birthday. they arrived on time yet the bounce house was filthy after submitting photographs of how filthy the bounce house was I received zero feedback. then after being told we had the entire weekend to enjoy the party Saturday being rained out completely.... they showed up at 3 PM on Sunday afternoon kicked kids out of the bounce house and shut our party down in the middle of all the festivities. I submitted all the photographs and waited weeks for a response yet received nothing. When teenagers showed up to roll up the bounce house I pointed out how filthy it was and recommended that they clean it for the next customer. They responded by shrugging their shoulders and telling me "well it's just a rental!" I would not recommend this company for my clients, my friends or relatives. read more

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Disgusted. Everyone is canceling parties and gatherings due to the COVID 19 outbreak (Corona virus). You'd think this company would make exceptions during a time of crisis and give people their deposit back, but NO. They would not budge. I explained that in addition to following the government's health guidance, and the fact that I'm active military and would likely be called to duty, we had to cancel our daughters' birthday party. These factors were of no concern. $0 deposit refund, no exceptions, no empathy and no return business from me. read more

Do not waste your time calling and booking rental with this company. Mike was very rude every time I talked to him. I tried to give him the benefit of doubt when he rudely told me to call back because he was busy it was Fourth of July weekend coming up. I booked a water slide and two days before the day I was to rent he left a voicemail so fast I could not understand a word he said. I called him back and he said the slide wasn't available. The only option was a slip and slide Or slides that were $100 to $200 more. We went ahead with the slip and slide because I was counting on this as entertainment at our party. The night before he sent a text stating that staff would drop off the rental between 9am-1pm and we have to supply the extension cords. I text him this would not work for me I had to be home and I did not have extension cords. He called me back and I told him I did have to be home that I was not having people in my yard when I am not home. I told him the answering machine and website stated they work on Saturday and he said they didn't. He started over talking me and he was very rude. So I told him to just cancel my order and he said good I refund your money and he hung up on me. This man will not be in business long with this attitude and the way he treats customers. However I will say I was worried that I wasn't going to get to have entertainment at my party but in a days notice Jax Party Bouncers saved the day in a days notice and their customer service was amazing. Heck they dropped the slide off and I didn't even pay for it until they picked it up. Best slide ever from JAX PARTY BOUNCERS. I work at a children clinic and I will definitely spread the word on where not to get party rentals and were to get them in Jax. read more

Totally incompetent!!! I reserved a water slide with Heather over the phone. We discussed the date, what slide I wanted, what other items I needed, the cost and then gave her my credit card number for the deposit. She said I would get a confirmation email. I never received the email, so I called back and left a message. I didn't hear back, so my husband called for me and Michael told him everything was good and Heather would call us to confirm 2 days before the event. Well, 2 days before the event they tell us that they lost our reservation and tried to apologize by saying that we're all human!! Yes, I understand that, that's why I called to confirm. So why wait until 2 days before the party to say you messed up?? I left a review on their Facebook page and it was deleted. No wonder they've only had positive reviews on FB. Buyer beware!!! Don't waste your time! read more

Was told "special of the month" will apply in april even though it was reserved in march...wrong! Blamed it on intern...extra $50 in their pockets..wouldnt even meet me halfway...take your money elsewhere read more

Take your business elsewhere. I had a poor experience with this company (numerous mistakes on their part costing me time and money) and when I spoke with the office manager she "didn't have authorization" to apply any sort of discount. All she can do is issue a credit for a future rental. That doesn't work when you don't want to use poor customer service again! I've reached out more than once to try and resolve my issue with no satisfaction. She won't even allow me to speak to the owners. Very poorly ran company! read more

Update. Bounce-a-roo party rentals made everything right. They went above and beyond to provide excellent service. I would recommend using them for your party needs. Thank you for your effort. Greatly appreciated! read more

We rented a water slide, tables, chairs, and sno cone machine for our 4th of July party. They came when scheduled, were very nice, and picked up when they said they would. Everyone enjoyed the slide and sno cones, and having the extra tables and chairs was great. We will definitely use them again. read more

Never again. I rented heat lamps for a party. In phone calls, emails, and texts with employees to get info and everything set up, they never once mentioned that I'd need the propane tank separately. I never signed a contract. A couple of days before the party, they said I hadn't signed it and I rushed to do so, not noticing the need for propane on the contract. The guy arrived with the heat lamp and no propane. I called the shop and said that I would have never rented it if I'd understood that I had to get the propane myself, but I was willing to lose the delivery fee for my part of the mistake. The lamp was out of their shop for 20 minutes. Nope. They insisted on charging me the full amount. I asked about the numerous phone calls, emails, and texts that never mentioned the propane, nope. Asked to speak with the owner, but they don't give out his name. That's a bad sign, folks! read more

NEVER, EVER, EVER rent from Bounce-A-Roo Party Rentals. Absolute WORST service I have ever had. Late dropping off and picking up the rentals (and then told me they didn't tell me those times), delivered dirty tables (swore they were clean when he took them off the truck but there were sprinkles and ketchup on them) and then were absolutely rude to me and spoke to me as if I were an idiot. The "owner" agreed to refund me 10% in front of everyone and then I got a check in the mail for the refund of the dirty tables. When I tried to call and have the issue corrected I was, once again, talked down to and the man just wanted to argue with me and tell me HE was the owner and that the other gentleman told him that he only agreed to refund the amount for the tables. I'm STILL waiting on a phone call from the guy I originally dealt with but, by other reviews I have read, that will never happen. They are liars, crooks and so rude. This company is poorly run and I WILL NOT recommend them to anyone I know. I'll be sure to let others know how poor of a business they are. The ONLY good thing that came of it, was that the kids really enjoyed playing on the bounce house at the party. read more

Worst customer service ever! Julie, the manager was not accommodating and was very rude on the phone. As the customer, they should work around my schedule however they made a schedule that was most convenient to their route. They didn't allow me to change my party time even though I made the reservation months ago, but they were so quick to charge my credit card. Never again!!! read more

Highly do NOT recommend this company, especially their wedding tent package. Had my wedding this past weekend. The manager Mike is extremely rude!! The ten could be accommodate the number of tables we rented, so we asked if we could return the tent. Mike got rude over the phone and only offered a credit. We decided to take the tent anyways. The tent was EXTREMELY dirty on both the inside and outside. We called Mike to ask him to have it cleaned, or be provided a new one, and he refused! He stated he has "never in his 12 years has anyone ever complained about a tent" we asked him to have someone clean the tent and all he offered was to have someone spray it off with OUR own water hose. We ended up cleaning it ourselves. The tables were a safety hazard as well pieces of wood were hanging off of the table, not even a linen could protect. DO NOT USE THIS COMPANY! Horrible customer service. Highly disappointed :/ read more