They have delicious bakery goods and a good size variety. I…read moreordered a Cheese cake and flan cake for my dads birthday and I was getting compliments from everyone on how delicious it was. I highly recommend. Customer service was great.

Ehhh, it's kind of weird when a Mexican bakery has completely full shelves at 6:00pm. We…read morespecifically wanted to try their chocoflan and Tres Leches. The flan was weird and rubbery, and the chocolate cake was mid, a bit dry. The same for the Tres Leches. It was a bit dry for what we like.

OMG!! Why have you not brought me here?? These donuts are divine!! To hell with chocolate for…read moreVday, Easter Bunny no candy from him, no flowers...BRING ME DONUTS!! These are incredible....best I've ever had!!

Delicious donuts, they gave me a free one too. Very kind employees and great service, definitely…read morecoming back soon. Best spot in Salem, love the vibes of the inside too. Excited to try some more donuts soon

We had a good experience! Called in a cake order and it was perfect. Only downside was that if you…read morewanted to pay over the phone they were charging a $4 service fee, which seems exorbitant. Service was good though and cake was delicious!

Muy mal servicio al cliente y mal carácter solo pedí que me descontaran o remplazaran las piesas de…read morepan que se le cayeron al lado del el empleador cuando ni siquiera toque las bolsa de pan.

TLDR: The cookies are Fantastic!…read more Stopped in here after brunch at a nearby spot. I have heard via the internet that Sewell Sweets has the best chocolate chip cookies in Salem. Since the internet never lies, I had to verify for myself. I wasn't disappointed! Are they the best? I'll have to continue my research to say definitively. The cookies are fantastic! I will definitely be recommending Sewell when the discussion of cookies comes up, which it frequently does during conversations with me. Service was quick and helpful when we asked about a cookie that we didn't understand. The atmosphere is nothing to write home about but all I wanted was a cookie so no problems there. If you are looking for quality cookies or anything else to satisfy your sweet tooth, look no further. Well, stop here, enjoy your treat and continue your research, but you'll be back to Sewell Sweets.

My fiancé and I were looking for a bakery to make our wedding cake. We approached Sewell Sweets…read morewith excitement -- submitted an inquiry, made follow-up calls, sent emails, and confirmed directly with the owner before visiting. What followed was pure frustration. When we arrived, the employee had no idea about the cake box listed on the website and offered to call the owner when we raised the pricing discrepancy. While helping us, she was also audibly complaining about another customer, saying she "couldn't even wait 45 seconds." We ended up paying more than the advertised price and were only told after the fact that in-store pricing differs. All four cakes went in the trash. They were dry, stale, and one tasted so off that we couldn't take more than one bite. $48 for product that was completely inedible. When we called to report it, the employee showed no empathy, made no apology, and had a noticeable attitude. When the owner called back, I was calm and polite. I was hoping for basic acknowledgment, given we had planned to spend significantly more on a wedding cake there. Instead, he led with camera footage, misrepresented what I had said, declined my offer to return the cakes, and ended the call with nothing but silence and "I'll take it into consideration." Maybe it was an off day. These things happen, even at great businesses. But a great business apologizes, asks questions, and tries to make it right. None of that happened here. What makes this experience stand out isn't just one bad interaction -- it's the pattern. Unanswered emails. Misinformed staff. Inedible products. Dismissive phone calls. And then a same-day public response crafted to discredit rather than reflect. Do yourself a favor and find a bakery that actually values your business, your event, and basic human decency. Sewell Sweets is not it. --------------- UPDATE: The owner has replied to this review on Google, and while I have no interest in a public argument, several claims in that response are inaccurate and anyone reading deserves the full picture. We were not attempting a random walk-in tasting. An inquiry was submitted early-to-mid March, a follow-up call was made on March 18th, a follow-up email sent the same day, and we spoke to the owner on March 19th -- during which he confirmed he had seen our emails, that our date was available, and that he would be in touch. I told him we would be coming in the next day, exactly as his employee had instructed. We followed every step we were given. The owner did not apologize multiple times. He opened by citing camera footage -- for a quality complaint -- then told me I had claimed a cake was dropped on the floor, which I never said. I described the taste as "off" like he said, which is not an insult by any reasonable standard. There was a lot of silence and he just said "I'll take it into consideration." Twice. That was it. At no point during any of our interactions did we raise our voices, argue, or say anything disrespectful. We were nothing but polite. Also worth noting -- just because someone else didn't complain, doesn't mean our experience didn't happen. For someone who described an extremely busy service day, not a single positive review appears to have been posted that day, which goes to show not everyone shares their experience. In fact, this is only the 2nd negative review I have posted in my entire life and the only one that is food related. The owner claims he looked "carefully" into our experience -- yet by his own account, in just 25 minutes he managed to receive word from his employee about my call, conduct an internal review of the situation, review emails, confirm proper handling and quality of preparation, speak with three separate staff members about our interactions, and check camera footage -- and still had time to call me back. That is quite a thorough investigation for 25 minutes. Finally, it says a lot that a lengthy response was written the same day to dispute a customer's experience, yet an email sent over a week prior was never acknowledged and a call from days before went unreturned. ------

We've been coming here for cupcakes over eight years. So soft and moist. Kids like the one with…read morefruit filling or vanilla. Prices have gone up since Covid but not astronomically so I still feel like these are affordable. I like vanilla and red velvet the best

I had a really great experience at this small cafe/bakery! All the staff I interacted with were…read morekind, helpful, and knowledgeable about their products. I ended up trying a BBQ pork kolache and Thai chicken salad. The kolache bun was great with a sweet and yeasty bread surrounding sweet and savory pork with barbecue sauce. I loved the salad - the flavor of the dressing was phenomenal. I also bought an iced chai with an added espresso shot - this was pretty standard but nothing to write home about. They also had a tiny cupcake as a sample when I came in which was a very fun surprise. Overall I don't have any complaints - I wasn't sure what the ambiance would be like but I would say this is more bakery/quick sit down then 'coffee shop' so while it had plenty of seating I probably wouldn't come here to work/read or hang out for a very extended length of time but would be perfect for a quick lunch, pick me up, or sweet treat :)

For a special holiday event, I stopped by to check out this sweet little spot. Everything in the…read moredisplay was beautiful and I chose the cannoli. The nice gentleman behind the counter asked if I would be eating them in the next few hours.....I didn't ask why, but said, yes, absolutely. The freshly filled canollis were the hit of the holiday event! I will definitely return!

Yes, the baked goods are awesome - but do try the grilled cheese sandwich with tomato soup! Artisan…read morebread, proper cheese, and the soup is amazing. Their coffee is great. Have lunch and take some pastries home.

We are neighbors with Michelles shop and have gotten to know her employees over the years…read more Lindsey, one of her employees, does cake tastings in our "commons area" and sits at one of our wine tables. Today and earlier in the week she did a cake taste testing and it's hard not to listen in. She is absolutely so professional, knowledgeable and adorable when she's talking to her clients. It's nice to observe someone that you can tell enjoys her job and also does it well! Kudos to Michelle and her WHOLE staff! Traci

My husband was in charge of the wedding cake and he picked this place. He ordered the cake and when…read morehe brought home the sample I was concerned. The sample of champagne cake with raspberry filling was pretty dry. My husband spoke with them and they he brought me another sample...it was amazing. Was thankful they eased my fears, our cake ended up tasting amazing. We received multiple compliments from our guests.

Absolutely obsessed with this place. We live 1 block from it and I could go every single day and…read morenot get sick of them. Easily the best bakery we've lived walking distance to. Their croissant dough is perfect and used in multiple different pastries. They have a large variety of pastries and change flavors often, keeping it interesting every time you go in.

These pastries are fresh and tasty, i enjoy a coffee with a fresh baked good to start my weekend…read moremorning. Tons of options and seating for everyone, i love taking my friends here!

They have made a couple of cakes for me now, including the dead pool one shown in the pictures. I…read moreabsolutely love their work. Are they not only amazing at what they do but they are very friendly and outgoing as well. I refer EVERYONE to them.

The most photogenic desserts, delicious wide assortment of treats, with options of fresh fruit…read moretoppings. Huge portions, and super reasonable prices that it doesn't feel like a splurge to treat myself.

Food truck. Great service, HUGE quantities and amazing taste, Mexican dessert! Nice eating area, a…read morebit cold the day we went and I didn't notice any heaters.